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Partner Success Associate Jobs (NOW HIRING)

Join Our Team as a Client Success Associate! Location & Work Arrangement This is a hybrid position ... Collaborate with cross‑functional internal teams, peers, partners, and resellers to resolve ...

Hauler Hero Customer Success Associate At Hauler Hero, we're on a mission to simplify and modernize ... Partner with Sales on expansion opportunities * Contribute to internal playbooks, documentation ...

Client Success Associate New York, NY, USA Flexible hybrid, with in-office collaboration in our ... Serve as the voice of the customer internally, partnering cross-functionally to improve the client ...

Cherre Client Success Associate Cherre is now a RealPage company, expanding our ability to deliver ... Supporting client renewals and partnering with internal stakeholders to execute accordingly.

NextPatient | Client Success Associate We're a small team building the best software for medical ... We want NextPatient to be every practice's favorite partner, and that comes from being well ...

Customer Success Associate Voltus represents the "potential of us" to better manage energy through ... partner with our Sales, Operations, and Energy Markets teams to deliver the best possible ...

Customer Success Associate As a Customer Success Associate at our software solutions company, you ... We also are a Google Cloud partner company. We align strategy with execution and provide secure ...

Customer Success Associate Promenade, (formerly Bloomnation) is scaling rapidly and seeking a ... You will accomplish this by developing world-class B2B partnerships, adhering to industry best ...

We partner with clients to understand their workforce needs, deliver high quality talent, and provide responsive support throughout the engagement. We are looking for a Client Success Associate to ...

New

Customer Success Associate - Paymode-XLocation Hybrid/Remote (This role is predominantly remote but ... Partner with Account Managers, Member Services, Reporting, and Vendor Success Operations teams to ...

Customer Success Associate - Paymode-X Location Hybrid/Remote (This role is predominantly remote ... Partner with Account Managers, Member Services, Reporting, and Vendor Success Operations teams to ...

Customer Success Associate Investor AML/KYC Onboarding And Refresh (Alternative Funds) Help protect ... You'll partner across teams to deliver timely, accurate onboarding and refresh outcomes with a ...

Customer Success Associate The Customer Success Associate role at AlphaSense supports the day to ... Because you speak with many types of users, you will also partner with Account Executives, our ...

Runwise is looking for an entry-level Customer Success Associate who is highly motivated, results ... You thrive by building long-term relationships and partnering with a range of stakeholders ...

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Partner Success Associate information

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$18.5K

$53K

$93K

How much do partner success associate jobs pay per year?

As of Sep 15, 2026, the average yearly pay for partner success associate in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.

What is a partner success associate?

A Partner Success Associate is a professional responsible for supporting and managing relationships with a company's business partners or clients. They ensure that partners have the resources and support needed to achieve mutual goals, resolve issues, and maximize the value of the partnership. This role often involves onboarding new partners, providing training, addressing concerns, and collaborating with internal teams to drive partner satisfaction and success.

What are the key skills and qualifications needed to thrive as a partner success associate?

To thrive as a Partner Success Associate, you need strong relationship management, problem-solving, and organizational skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Excellent communication, adaptability, and a proactive attitude help you build trust and effectively support partners. These skills ensure lasting partnerships, drive mutual growth, and contribute to overall business success.

What are some common challenges faced by a partner success associate, and how can they be effectively managed?

Partner Success Associates often encounter challenges such as managing diverse partner expectations, navigating complex onboarding processes, and ensuring timely communication across teams. To effectively manage these challenges, it's important to develop strong relationship-building skills, stay organized with clear documentation, and proactively address partner concerns. Collaborating closely with internal teams like sales, support, and product can also help resolve issues quickly and create a positive experience for partners.
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Infographic showing various Partner Success Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $52,991 per year, or $25.5 per hour.

Customer Success Associate

Manhattan, NY • On-site

Other

Re-posted 25 days ago


Job description

Customer Success Associate

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA's first AI cybersecurity investment.

Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era.

Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started.

We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients—owning all aspects of implementation, onboarding, and technical support. As the "face of the product", you will ensure customers see immediate and lasting value from our platform. You'll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement—ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup.

Responsibilities
  • Own all aspects of customer implementation, onboarding, and support.
  • Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
  • Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
  • Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
  • Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.
  • Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes.
  • Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities.
  • Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform.
Qualifications
  • 1-2 years of client facing work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience)
  • Strong troubleshooting and problem-solving skills
  • Excellent written and verbal communication skills and a customer-first mindset.
  • Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
  • A growth mindset and willingness to learn rapidly—both from customer interactions and from working closely with engineers and product managers.
Compensation & Benefits
  • Competitive compensation and a fantastic office atmosphere.
  • Premium healthcare and wellness benefits.
  • Catered lunch in the NYC office, Monday - Friday