Partner Success Operations Associate Jobs (NOW HIRING)

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours. 

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

As a Senior Partner Success Manager, you'll be responsible for ensuring the commercial success of our most critical accounts through a combination of partner relationship and project management, pre-sales enablement, managing complex technical API integrations, and ensuring operational issues are addressed efficiently in collaboration with our EMEA HQ resources.

You are experienced with APIs and B2C/B2B marketplace partnership models, marketing touchpoint integrations, and the technical side of affiliate marketing. As part of the AMER team, you'll apply your knowledge and expertise by ensuring the commercial success of existing accounts while also guiding the technical and operational onboarding of new accounts from start to finish.

This role is highly collaborative. While based in New York as part of the AMER regional team, the Senior Partner Success Manager is expected to work in close collaboration with the Global Partner Success & Operations Team and be the key link between the AMER region's global partner brands and the Berlin HQ for all operational, technical, and reporting matters.

You will provide an important AMER perspective in the development of global processes by the Partner Success & Operations Team, helping ensure that the specific requirements of the AMER partners are met in our centralised product roadmap and operational processes.

• Own the commercial success of AMER partnership accounts, especially onboarding and activation, ensuring accounts launch, scale, and renew.
• Lead Qualification Pre-Sales: act as the commercial-technical lead in pre-sales, supporting AMER partner evaluations, tech feasibility assessments, and product it in collaboration with Partner Success & Operations and Partnership Tech pre-signature.
• Partner with Commercial Regional Teams to unblock activation post-signing and prevent stalled or non-materialized deals.
• Master the Integration Journey: Own activation readiness and feasibility for AMER accounts, ensure partners are technically and operationally prepared to transact at launch.
• Bridge AMER and HQ: Lead AMER-Berlin HQ project management, particularly with Partner Success & Operations on partner requirements, solutions, and sequencing of integration steps
• Own partner onboarding and integration for AMER with Partner Success & Operations (PSO) as the primary Berlin stakeholder-acting as the dedicated point of contact, coordinating business/ops/tech workstreams, and driving the journey from kickoff through launch, optimization, and maintenance (milestones, timelines, quality).
• Drive Operational Excellence: Troubleshoot and resolve integration and operational issues (API/feed/logs/affiliate tools), maintain clear escalation/incident tracking, file actionable bug tickets, and together with Partner Success & Operations, drive resolution cross-functionally (Partner Tech, Care, Product, Finance, Legal) as needed.
• Consult & Optimize: Use partner performance and operational data to work with Partner Success & Operations to improve partner experience, integration quality, and stability.
• Stay on top of industry, travel tech, API, and affiliate ecosystem trends to continuously improve products, processes, and partner outcomes.
• Champion AI-enabled workflows: Identify and apply AI tools to improve partner onboarding speed, integration troubleshooting, and reporting - and share best practices with the broader team.
• Expect to travel to Berlin HQ 2-4 times per year and to local conferences and industry events. Travel up to 20%.

• Overall 5+ years of experience in account management within a fast-growing company
• Strong experience in API-based integrations (end-to-end), ideally across search-to-book and loyalty flows.
• 3+ years of hands-on experience in technical integrations and/or Technical Account Management (TAM), including troubleshooting/debugging, integration health monitoring and partner-facing technical documentation.
• Minimum 3 years of experience in B2B tech partnerships (e-commerce platforms, marketplaces, super apps, OTA/GDS/travel platforms, or similar).
• AI-native work habits: Comfort using AI tools (LLMs, copilots, AI-assisted analytics) for drafting comms, synthesising partner data. documentation.
• Proven partner-facing execution: Ability to manage pipelines and convert discussions into concrete actions that meet quarterly targets.
• Stakeholder & business case leadership: Experience aligning multiple internal/external stakeholders and building business cases to secure resources for key initiatives.
• Comfort with ambiguity in tooling: Willingness to experiment with new AI capabilities and provide structured feedback to improve team workflows.
• Independent operator: Able to manage projects to budget and deadline with minimal supervision.
• Entrepreneurial mindset.

• 10 Paid Sick Days Per Year
• 40 Telecomuting Days
• 16 weeks 100% paid parental leave for the birth of your child
• Marriage Leave - 3 days
• 401k Plan - a retirement plan (after 6 month employment), GYG offer company contribution match of up to 3.5%, 100% vested
• Healthcare - medical, dental and vision options
  • Medical by Anthem: BlueCross BlueShield with 3 plans-Platinum PPO, Gold PPO, and Silver PPO + HSA.
  • Option for FSA (Flexible Spending Accounts), HSA (Health Savings Accounts)
  • Sunlife Dental & Vision
  • Others: Basic Life Insurance (no charge), Short Term Disability Insurance (no charge), Voluntary Life Insurance, Voluntary Long Term Disability Insurance, Voluntary Accident Insurance, Voluntary Specified Disease Insurance, TotalPet, InfoArmor
• Employee Assistance Program (EAP)
• Family and Friends Discount
• Contribution toward foreign Language classes
• Learning Budget - 1,000 Euro per year
• Maven Family Planning
• Transportation reimbursement benefit: NYC $127 per month
• Lunch Provided in office twice a week
• Grab&Go Breakfast and Snacks in office

And more...

• $135,000 base

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out 'how we hire' and 'life at GetYourGuide'. If you have any further questions, please don't hesitate to get in touch at jobs@getyourguide.com.

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

#LI-Hybrid