Position: Part-Time Outbound Centralized Scheduling Agent (Outbound Focus)
We are seeking motivated, self-directed individuals to join our team as Part-Time Centralized Scheduling Agents, specializing in outbound customer communication. This role plays a key part in driving service traffic and maintaining customer engagement across our automotive group.
This is an outbound-focused position responsible for contacting customers to schedule service appointments, follow up on missed opportunities, and support overall retention efforts.
Schedule:
- Part-time position with flexible scheduling within the team hours of Mon - Fri 8am - 6:30pm and Sat 8am - 3pm
- Evening and weekend availability preferred
- Ability to commit to a consistent weekly schedule is required
- Ideal for individuals seeking supplemental income with performance-based earnings
Key Responsibilities:
- Conduct high-volume outbound calls to customers for service scheduling and follow-up
- Re-engage inactive customers and recover missed service opportunities
- Accurately schedule appointments and document all customer interactions
- Maintain a professional, confident tone on every call
- Meet or exceed daily and weekly call and appointment-setting goals
Additional Requirements:
- Must be comfortable making outbound calls for extended periods
- Strong work ethic and ability to stay productive in an independent work environment
- Goal-oriented mindset with a focus on results and performance metrics
- Reliable attendance and consistency in scheduled hours
- Basic computer proficiency and ability to navigate multiple systems efficiently
What We're Looking For:
- Clear, confident communication skills with a strong phone presence
- Self-motivated and disciplined, especially in a flexible schedule environment
- Resilient and comfortable handling objections and call rejection
- Previous call center, BDC, sales, or customer service experience preferred
Compensation & Benefits:
- Pay range for this position: $17 - $18/hr
- Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education.
- Flexible scheduling to fit your availability
- PTO after 90 days of employment
- Paid training and ongoing support
- Opportunity to grow into full-time roles within the organization