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Pos Support Jobs (NOW HIRING)

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134K - $177K/yr

Boston Support Center, MA (4 days onsite) Must Have(s): * 5 years high volume POS engineering experience * 3 years edge computing in large scale environment * 5 years POS hardware experience * 1 year ...

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134K - $177K/yr

Boston Support Center, MA (4 days onsite) Must Have(s): * 5 years high volume POS engineering experience * 3 years edge computing in large scale environment * 5 years POS hardware experience * 1 year ...

Priority Payment Systems South

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PoS Technical Support Specialist (Bilingual)

San Antonio, TX · On-site

$52K/yr

POS Support Specialist Job Summary: We are seeking a dedicated, knowledgeable, and bilingual (English and Spanish)Technical Support Specialist to join our growing Merchant Services team. In this role ...

FoodTec Solutions

Restaurant POS Service Analyst

Dallas, TX · Remote

$22 - $30.25/hr

Restaurant POS Service Analyst FoodTec Solutions Department Professional Services Classification ... Support customer communication through phone, email, and remote sessions * Guide restaurant clients ...

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How much do pos support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for pos support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the POS Support position?

To excel as a POS Support professional, you need technical troubleshooting abilities, a solid grasp of point-of-sale hardware and software, and often some IT or computer science background. Familiarity with popular POS systems such as Oracle Micros, Square, or Toast, as well as ticketing platforms like Zendesk or ServiceNow, is highly valuable. Strong problem-solving, clear communication, and patience help you effectively assist end users and collaborate with cross-functional teams. These skills are essential for minimizing downtime, ensuring smooth business operations, and delivering high-quality customer service.

What are some common challenges faced in a POS Support role, and how are they typically addressed?

In a POS Support role, frequent challenges include diagnosing hardware malfunctions, resolving software issues, and managing urgent system outages, especially during peak business hours. To address these challenges, professionals rely on a combination of technical expertise, remote troubleshooting tools, and excellent communication with both store staff and IT teams. Support specialists are also proactive in documenting recurring issues and implementing long-term solutions to prevent future disruptions. Working efficiently under pressure and prioritizing service requests are key to maintaining business continuity in fast-paced retail or hospitality environments.

What is a POS Support?

A POS (Point of Sale) Support job involves assisting businesses with the installation, maintenance, and troubleshooting of POS systems. This includes helping users with software or hardware issues, training staff on system usage, and ensuring smooth transaction processing. POS Support professionals work with retailers, restaurants, and other businesses that rely on POS systems for sales and inventory management. Strong technical skills, problem-solving abilities, and customer service are essential for this role.

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POS Support jobs near you
Infographic showing various Pos Support job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Simphony POS Support Analyst

Info Way Solutions

Miami, FL • On-site

Full-time

Re-posted 21 days ago

Job description

Job Summary:
Info Way Solutions is seeking a Simphony POS Support Analyst to provide on-site support for dining services and retail systems. The role involves configuring, troubleshooting, and validating POS workstations in a healthcare environment, ensuring all systems operate efficiently without supervision.
Responsibilities:
• Configure and troubleshoot POS workstations onsite
• Diagnose issues independently
• Validate fixes end-to-end
• Execute inventory and documentation accurately
• Handle real-world operational pressure
• Communicate clearly and proactively
• Be physically local and deployable
Qualifications:
Required:
• The person must be able to walk into a hospital, fix a POS station correctly the first time, fully test it, document it, and leave without anyone needing to babysit them.
• Experience with Oracle/Micros POS or retail POS systems.
• Experience in healthcare or multi-site enterprise retail environments.
• Comfortable supporting seasonal setups, pop-up sales, kiosks, or new tech rollouts.
• Configure and troubleshoot POS workstations onsite.
• Understand full register setup (CPU, monitor, scale, scanner, cash drawer, printer, card reader, badge reader).
• Trace and correctly reconnect cables (serial/COM/peripherals).
• Replace or swap hardware cleanly without creating new issues.
• Diagnose issues independently.
• Identify root cause (hardware vs configuration vs transaction issue).
• Avoid unnecessary disassembly.
• Think logically through troubleshooting steps without needing a script.
• Validate fixes end-to-end.
• After any change, test: Sale transactions, Credit card processing, Badge/employee charges, Peripheral functionality (drawer, scale, printer, etc.).
• Leave the site only when fully verified.
• Execute inventory and documentation accurately.
• Capture device models and serial numbers across locations.
• Maintain clean spreadsheets/matrices.
• Meet deadlines without hand-holding.
• Handle real-world operational pressure.
• Respond during peak times (open, close, lunch rush).
• Work in a 24/7 healthcare environment where downtime matters.
• Be comfortable being the only tech onsite.
• Communicate clearly and proactively.
• Explain what's happening and what was done.
• Escalate early when stuck.
• Work effectively with an offsite support partner.
• Be physically local and deployable.
• Miami-based.
• Able to travel across hospital locations quickly.
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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