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Outbound Calling Jobs (NOW HIRING)

Well

Outbound Phone Well Guide

Chapel Hill, NC · On-site

$20.43/hr

Comfortable and effective in an high engagement outbound calling environment, maintaining focus and high-quality responses during busy periods. * Comfortable following traditional outbound calling ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Calling businesses to schedule appointments for our Sales Reps to meet with the business owners ... Outbound cold calling approximately 200 numbers daily in the call center from the call list Other ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

What You'll Do: • Calling businesses to schedule appointments for our Sales Reps to meet with the ... Outbound cold calling approximately 200 numbers daily in the call center from the call list • ...

Collabera

Outbound/Telemarketer

Warwick, RI

$14/hr

Outbound calling is not a must, but is preferable. Pay Rate: $14.00/ hour Contract: 6 months T his is for our outbound team who partners with our Auto & Home Sales team. The goal is to make outbound ...

RemX

Be Seen First

Remote Outbound Call Center Agent (Medical Records- NO SALES)

Houston, TX · Remote

$16/hr

... calling and account follow-up. This is an excellent opportunity for individuals who are motivated by productivity, enjoy a fast-paced work environment, and are looking for a long-term career ...

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How much do outbound calling jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for outbound calling in the United States is $15.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $15.38 per hour, depending on experience, location, and employer.

What is outbound calling?

Outbound calling refers to the process where a company or its representatives initiate calls to potential or existing customers. The purpose of these calls can range from sales, lead generation, customer surveys, appointment setting, to customer follow-ups. Outbound calling is commonly used in telemarketing and customer service industries. It requires strong communication skills, knowledge of the company's products or services, and the ability to handle rejection. Outbound callers often follow scripts but must also be adaptable to respond to customer needs.

What are the key skills and qualifications needed to thrive as an outbound calling representative?

To thrive as an Outbound Calling Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialing systems, and call scripting tools is typically required. Persistence, active listening, and resilience help individuals excel in handling objections and building rapport. These skills are essential for achieving sales targets, maintaining customer engagement, and representing the company professionally.

What are some common challenges faced in an outbound calling role, and how can they be managed effectively?

Outbound calling professionals often encounter challenges such as handling rejection, maintaining motivation during repetitive tasks, and achieving call targets. To manage these effectively, it's important to develop strong communication skills, resilience, and time management techniques. Many companies offer training, scripts, and support from team leaders to help callers stay confident and focused. Regular feedback sessions and team meetings also provide opportunities to share strategies and celebrate successes, fostering a supportive work environment.

What is the difference between Outbound Calling vs Telemarketing?

AspectOutbound CallingTelemarketing
Primary FocusMaking calls to potential or existing customers to promote products or servicesPromoting products/services via calls, often with sales or lead generation goals
Work EnvironmentCall centers, remote, or office settingsCall centers, remote, or office settings
Required SkillsCommunication, persuasion, customer serviceCommunication, persuasion, sales techniques
Common UsageSales, customer outreach, lead generationSales, market research, product promotion

Outbound Calling and Telemarketing both involve making calls to customers, but outbound calling is broader, encompassing various outreach efforts, while telemarketing specifically focuses on sales and promotional calls. Understanding these differences helps in choosing the right role for your skills and career goals.

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What job categories do people searching Outbound Calling jobs look for?

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Outbound Calling jobs near you
Infographic showing various Outbound Calling job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 52% Physical, 1% Hybrid, and 47% Remote job distribution, with an average salary of $31,582 per year, or $15.2 per hour.

Outbound Phone Well Guide

Well

Chapel Hill, NC • On-site

$20.43/hr

Other

Medical

Posted 23 days ago

Job description

Description
Company: Well is a healthcare innovation company with the heart of a services organization and the DNA of a SaaS platform. Our Dynamic Engagement System transforms workforce health by uniting AI, human guidance, and proven behavioral science to reduce costs, improve outcomes, and create resilient, thriving workforces. We partner with the world's largest, most sophisticated employers and the consultants who advise them to redefine the healthcare experience. We promote an employee- and member-centric culture where we are passionate about our mission and dedicated to the success of our team.
Position Title: Outbound Phone Well Guide
Reports to: Supervisor Member Service
Location: Chapel Hill, NC (On-Site)
Salary Range: $20.43/hr
Close Date: 8/31/26
Start Date: 9/8/2026
Position Summary:
The role of Well's Member Services team is to create frictionless experiences for our members and help them achieve their best health. While our offices may resemble a contact center, we are so much more; we forge sustained relationships with our members by serving them with empathy. As an Outbound phone Well Guide, you will focus on proactive engagement, reaching out directly to members via phone to build meaningful connections, and help them navigate the questions they have about the changes to their benefits. Your goal is to serve in educating members on their complex benefits and navigating them through the healthcare system. This is a high volume outbound phone opportunity.
Key Responsibilities
Engagement and Outreach
  • Conduct proactive outbound calls to engage members around the areas where their benefits have changed. .
  • Serve as a trusted advisor to help members navigate the complexities of their insurance plan and provide updated and relevant information on the member plans.
  • Educate members on available resources and or relevant benefit information based on the conversation with the member.
  • Maintain detailed and accurate records of member interactions within CRM systems while taking personal responsibility for keeping sensitive member data secure according to HIPAA guidelines and Well data policies.
  • Consistently meet or exceed outreach campaign goals, including call volume, connection rates, and member engagement targets.
Requirements
  • 2-4 years experience inside a high volume outbound call center.
  • Preferred experience inside answering questions related to medicare benefits and or medical insurance plans.
  • You are genuinely passionate about health, wellness, and helping others proactively manage their healthcare journeys.
  • Excellent verbal and written communication skills with a positive, empathetic, and professional style. You can adjust your style based on the individual to provide a personalized "concierge" experience.
  • Comfortable and effective in an high engagement outbound calling environment, maintaining focus and high-quality responses during busy periods.
  • Comfortable following traditional outbound calling scripts with the ability to pivot into a workflow based on the members answers to the relevant questions.
  • Experience navigating computer systems such as G-Suite, CRM (Salesforce), and ticketing or WFM tools.
  • Ability to thrive in a team-oriented, coaching-focused culture where you are hungry to see the world through someone else's perspective.
  • A Bachelor's degree or a relevant combination of customer experience and work history is preferred.
  • Experience working in a fast-paced, high-volume environment utilizing automated dialing technology (e.g., predictive dialers, CRM-integrated softphones) to manage member outreach.
  • Possesses the resilience to handle rejection professionally and maintain high levels of engagement and positivity throughout a full shift of outbound outreach.

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