Oracle Support Manager Jobs (NOW HIRING)

The Oracle Business Support Analyst, General Ledger, is responsible for providing centralized support for the Oracle General Ledger (GL) and Oracle Accounting Hub Cloud Service (AHCS) modules. This role partners closely with business and technical teams to develop a clear and accurate understanding of business drivers, enabling informed decision-making and execution of business strategies.
The analyst plays a key role in supporting production processes by working closely with business users and system owners, tracking and resolving support tickets, and assisting with system enhancements. Contribute to user training and testing activities to ensure successful system performance and adoption. This role requires a solid foundation in financial and operational business processes, along with working knowledge of enterprise financial systems and related technical processes.
In addition, this role involves providing guidance and oversight to an intern. The analyst will support the intern's daily responsibilities, assist with task prioritization, and contribute to their professional development through ongoing coaching and feedback.
This position is not hybrid/remote and will be located at our Global Headquarters in Cleveland, OH.
Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.
Responsibilities
CORE RESPONSIBILITIES AND TASKS
Oracle Support & Governance

• Analyze and govern General Ledger-impacting processes, involving Chart of Account Metadata, which includes Code Combinations and Cross Validation Rules
• Provide ongoing maintenance and support for Oracle financial systems, including Oracle Cloud, Oracle R12, Oracle 11i, and Oracle Accounting Hub Cloud Service (AHCS)
• Identify and implement process improvements and system enhancements to increase efficiency and reduce operational risk

Month-End Close & Production Support

• Support month-end close activities to ensure timely and accurate financial close within Oracle GL
• Monitor critical Oracle AHCS, revaluation, and related close processes to ensure successful completion
• Track, analyze, and escalate close issues, identifying trends and root causes
• Partner with IT and business stakeholders to recommend and prioritize defect resolution and system improvements
• Establish and maintain consistency across close processes, reports, and reconciliation methodologies

Annual Housekeeping & Risk Management

• Assist with the annual housekeeping process in partnership with management, IT, and business teams
• Develop and communicate timelines, guidance, and expectations for housekeeping activities
• Review allocation sets, code combinations, and Chart of Accounts metadata for accuracy and completeness
• Identify and assess areas of potential risk prior to housekeeping execution

Qualifications
POSITION REQUIREMENTS
Required:

• Bachelor's degree in Accounting, Finance, or IT
• 2+ years of progressive accounting or finance experience
• Experience in financial systems in an enterprise environment
• Experience using Microsoft Excel to analyze large datasets, perform reconciliations, and financial reporting support
• Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status
• Must be at least eighteen (18) years of age

Preferred:

• Project management skills
• Working knowledge of Oracle General Ledger (11i, R12, Cloud), Oracle Accounting Hub Cloud Service (AHCS) modules, Jira, Data Relationship Management (DRM), OneStream, and RPA Tools

Travel 5%
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life ... with rewards, benefits and the flexibility to enhance your health and well-being
Career ... with opportunities to learn, develop new skills and grow your contribution
Connection ... with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.