Oracle Support Manager Jobs (NOW HIRING)

Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union.
This position requires regular onsite work.
The Business Systems Analyst serves as a key member of the IT Functional Team, providing analytical, technical, and operational support for Oracle Cloud and boundary systems. The incumbent partners with campus stakeholders to analyze business processes, define system requirements, and ensure that HR technology solutions effectively support institutional goals. The position supports configuration, data integrity, and ongoing maintenance across core ERP functions.
The Business Systems Analyst serves as a techno-functional expert for UCSF's enterprise Oracle Cloud ERP platform, as well as other administrative systems supported by IT. The role acts as a key liaison between business users, IT technical teams, and Oracle support, ensuring that system configurations, integrations, and enhancements align with UCSF's operational goals, compliance standards, and financial policies.
This position requires not only technical and functional ERP expertise but also strong institutional knowledge of UCSF business processes, operational structures, and policy frameworks. The analyst plays a critical role in designing, configuring, testing, and maintaining Oracle Cloud ERP solutions that support efficient, compliant, and scalable business operations across the university.
Acting as the primary liaison between Grants Research, Financials and Student finance business users, IT, and Oracle Support, the analyst ensures Oracle Cloud PPM,AR solutions are aligned with UCSF's research policies, and operational standards. Success in this role requires both technical expertise and deep institutional knowledge of UCSF's research, order to cash and finance processes, policies, and regulatory requirements, enabling the delivery of scalable and compliant solutions that support patient care, research, and administrative excellence.
Success in this role requires hands-on experience with Oracle Cloud configuration, data validation, regression testing, and issue triage, as well as proficiency in tools such as OTBI, BI Publisher, BI Cloud Connect, and PPM Extracts and Integration. Experience supporting one or more Oracle PPM and finance modules such as AR, Billing, Cash management, Student Finance. This position includes regular onsite work, typically 1-3 days per month. The exact schedule and frequency may be adjusted as needed to meet departmental and operational demands.
Qualifications
Required Qualifications

• BA Degree in Business, Accounting, or Finance, or BS in Computer Science, Information System, or related field and 5 or more years of directly related experience; and/or equivalent experience/training.
• 5 years of experience supporting Oracle Cloud or comparable ERP systems.
• 3+ years of experience in relational database, SQL, or system development life-cycle project; and/or equivalent experience/training.
• 3+ years of experience as a Business Systems Analyst or equivalent role supporting Oracle Cloud PPM, Grants or Financials
• Advanced knowledge of business and process analysis methodologies (e.g., eliciting requirements, gap analysis, root cause analysis).
• Demonstrated experience as a senior resource assisting in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs, conference room pilots (CRPs) functional configuration, testing, client user training
• Expertise in translating business needs into clear functional specifications and system configurations.
• Advanced skills in process design, software configuration, and system modification from requirements gathering to deployment.
• Proficiency in system testing, data validation, and issue triage across multiple functional domains.
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in
• the organization. Interpersonal and communications skills to work with both technical and non- technical personnel at various levels in the organization.

License/Certification:

• none

Preferred Qualifications

• 10 years related experience
• Knowledge of PPM, grants, supply chain, human capital management, or finance systems and processes
• Lean Six Sigma Black Belt (LSSBB)
• Project Management Professional (PMP)
• Certified Business Analysis Professional (CBAP)
• Oracle Cloud Certifications

About Us
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html