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Oracle Support Manager Jobs in New York (NOW HIRING)

Avani Technology Solutions, Inc.

Oracle DBA

Tarrytown, NY · On-site

$53.75 - $73/hr

... Oracle data pump. * Experience working with traditional Data Warehousing databases, including ... Implement and support database software upgrade and patch management procedures. * Develop ...

Amtae Solutions LLC

IT Support Manager

NY · On-site

$75 - $85/hr

Position Summary: The IT Support Manager is responsible for overseeing the installation ... Experience with Oracle Micros, NCR, PAR Brink, Toast, or similar POS platforms. Benefits This ...

Accenture

Oracle PPM Manager

Morristown, NJ · On-site

$101 - $266/hr

Oracle Project Management Cloud Certification ... Support the delivery team with expertise in Oracle ERP Cloud product suite, and by providing ...

Accenture

Oracle PPM Manager

New York, NY · On-site

$94K - $266K/yr

Oracle Project Management Cloud Certification ... Support the delivery team with expertise in Oracle ERP Cloud product suite, and by providing ...

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Oracle Support Manager information

What does an Oracle Support Manager do?

An Oracle Support Manager oversees the support team responsible for maintaining, troubleshooting, and optimizing Oracle software systems within an organization. They manage support operations, ensure timely resolution of technical issues, and act as a liaison between IT teams, vendors, and stakeholders. This role involves setting support policies, managing escalations, and ensuring that services meet business requirements and service-level agreements (SLAs). Additionally, Oracle Support Managers may coordinate training, implement best practices, and contribute to strategic planning for Oracle systems.

How does an Oracle Support Manager typically interact with cross-functional teams to resolve complex technical issues?

An Oracle Support Manager regularly collaborates with cross-functional teams such as database administrators, developers, infrastructure specialists, and business stakeholders to address and resolve complex technical challenges. This role often involves facilitating communication between technical and non-technical staff, prioritizing support tickets, and ensuring that solutions align with business objectives. Effective Oracle Support Managers organize regular meetings, provide clear documentation, and help coordinate resources to expedite issue resolution. This collaborative approach not only speeds up problem-solving but also fosters a culture of continuous improvement across departments.

What are the key skills and qualifications needed to thrive as an Oracle Support Manager, and why are they important?

To thrive as an Oracle Support Manager, you need strong expertise in Oracle database administration, system troubleshooting, and IT service management, often backed by a degree in computer science or a related field. Familiarity with Oracle applications, ITIL frameworks, ticketing systems, and relevant Oracle certifications (such as OCP or OCA) is typically required. Excellent leadership, problem-solving, and communication skills are crucial for managing teams and ensuring client satisfaction. These skills are vital to maintain system uptime, resolve complex issues efficiently, and foster productive client and team relationships.

What is the difference between Oracle Support Manager vs Oracle Support Analyst?

AspectOracle Support ManagerOracle Support Analyst
Required CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Oracle Certified Professional (OCP)Usually requires a bachelor's degree, with some certifications like Oracle Certified Associate (OCA) beneficial
Work EnvironmentManages support teams, oversees client issues, and coordinates support activitiesProvides technical support, troubleshoots Oracle products, and assists clients directly
Employer & Industry UsageCommon in large corporations, IT service providers, and Oracle support centersFound in similar environments, often as frontline support staff within Oracle support teams

In summary, Oracle Support Managers oversee support teams and strategic client interactions, while Oracle Support Analysts focus on technical troubleshooting and direct support. Both roles require relevant certifications and are integral to Oracle support operations.

What are the most commonly searched types of Oracle Support jobs in New York?

The most popular types of Oracle Support jobs in New York are:

What are popular job titles related to Oracle Support Manager jobs in New York?

For Oracle Support Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Oracle Support Manager jobs in New York look for?

The top searched job categories for Oracle Support Manager jobs in New York are:

What cities in New York are hiring for Oracle Support Manager jobs?

Cities in New York with the most Oracle Support Manager job openings:

Oracle Support Manager jobs near you

Oracle Access Management (REMOTE)

JS Consulting

New York, NY • On-site

Contractor

Re-posted 4 hours ago

Job description

Job Title- Oracle Access Management

Project Location – Remote

Duration- 30 months contract

Work Hours: 9am – 6pm (40 hours per week)

Must include 3 references to be considered.  

Project: CUNY Workday Deployment of HR and Finance Modules - This position is responsible for integrating, managing and securing access to an organization's cloud resources. They also monitor and respond to security incidents, manage multi-factor authentication (MFA) settings, and collaborate with other IT teams to integrate IAM solutions with various applications and systems.

Software Used for Engagement: Oracle Identity & Access Management (IAM), PeopleSoft, Workday, Oracle Unified Directory (OUD), Active Directory (AD)
Microsoft 365 (M365)

 RESPONSIBILITIES:

  • Configure and customize SSO solution in high availability mode using Oracle Access Management to implement various features such as Federation/SAML, OAuth, Open ID Connect, Multi-Factor Authentication besides current solution setup only for Header Based application integrations.
  • Work in the following 12c PS4 version tools - Oracle Access Management, Oracle HTTP Server, Oracle Advanced Authentication (OAA), Oracle Adaptive Risk Management (OARM) OR Oracle Adaptive Access Management in a large, complicated environment with services in High Availability (MDC).
  • How would you explain the key components of Identity and Access Management, particularly Identity Life Cycle Management and Single Sign-On, and how have you applied them in past projects?
  • Integrate workday with CUNY's current IAM Infrastructure.
  • Maintain the OAM/SSO environments with regular patching.
  • Can you describe a time when you used Java or scripting languages like Shell, PowerShell, or JavaScript to automate tasks during an Oracle Fusion Middleware implementation, particularly involving SSL configuration?
  • Developing custom pages for login and MFA, authentication plug-in, SAML profiles, etc.
  • Work with vendors and application owners (At colleges) to define the requirements for each application for SSO integrations using OAM Federation Services such as SAML, OIDC and OAuth2. 
  • Setup and configure applications in the test environments.
  • Configure Oracle Unified Directory - Directory Server and Proxy Server. Extend the directory schema and create virtual attributes as per the use cases.
  • Document each application integration including the issues resolved during the integration. 
  • Work with vendors and application owners to confirm applications are functioning as expected.
  • Diligently document all details and tasks involved with various integrations, developing solutions in OAM.
  • Work closely with application teams on integrating various flavors of applications for SSO. Independently troubleshoot and fix issues related to Application integrations and/or product related issues. 
  • Configure to leverage API usage in all Oracle IAM components including Oracle Microservices - Oracle Advanced Authentication (OAA) and Oracle Adaptive Risk Management (OARM) for various use cases.
  • Debug internal and external integration issues not limited to the products but OS related, Load balancers, Firewalls, App Servers, etc., and collaborate with external teams such as Oracle Support, Networking, Systems, DBA and Application Teams to resolve.
  • Create or modify existing BI Publisher reports to generate audit reports as per application team's requirements e.g: For PeopleSoft and Workday reports.
  • Work closely with other teams to identify and solve issues.
  • Duties as assigned.

 MANDATORY SKILLS/EXPERIENCE

  • Must have 7+ years of experience with Oracle Access Management Suite.
  • 7 years of experience working in the following 12c PS4 version tools - Oracle Access Manager, Oracle HTTP Server, Oracle Advanced Authentication (OAA), Oracle Adaptive Risk Management (OARM) OR Oracle Adaptive Access Management and Oracle RADIUS Agent in a large, complicated environment with services in High Availability (MDC). IT Security concepts including Identity and Access Management domain such as Identity Life Cycle Management and Single Sign On. 
  • 7 years of experience debugging internal and external integration issues not limited to the products but OS related, Load balancers, Firewalls, App Servers, etc., and collaborate with external teams such as Oracle Support, Networking, Systems, DBA and Application Teams to resolve.
  • 7 years of experience in OAM Suite SSO products, including customizing OAM Features such as Header Based, SAML/Federation, OAuth, OpenID Connect, MFA, Advanced Authentication, etc., as per application use cases in high availability setup; OAAM and/or 12c OAA/OARM Microservices; developing custom pages, authentication plug-in, SAML profiles, etc.
  • 7 years of experience in Installation, Configuration, Customization, Deployment, Integration and Performance tuning of Oracle Internet  Oracle Unified Directory 12cPS4. Configure Oracle Unified Directory - Directory Server and Proxy Server. Extend the directory schema and create virtual attributes as per the use cases. 
  • 7 years of experience with JAVA, scripting languages such as Shell, PowerShell, JavaScript, configuring SSL in Oracle Fusion Middleware products etc. to automate various tasks in the implementations. Configure to leverage API usage in all Oracle IAM components for various use cases. 
  • 7 years of experience in various SAML and Federation libraries and integrations with different products such as SimpleSAMLPHP, Shibboleth, Okta, Ping, etc.
  • in container platforms to deploy and run 12c microservices releases in Oracle Access Management such Advanced Authentication in containers. Experience in Kubernetes platform
  • 7 years of experience in WebLogic experience deploying applications, debugging issues in the application server, Configuring providers such as LDAP, SAML Asserters and configuring role-based access in the WebLogic domain.
  • 7 years of experience in Active Directory integrations and migrations from LDAP based authentication to Single Sign On tools for authentication and authorization.
  • 7 years of experience in developing custom Oracle BI Publisher reports.