Oracle Support Manager Jobs (NOW HIRING)

The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG's vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience.
The Oracle HCM Techno-Functional Analyst will support the ongoing configuration, administration, and optimization of Oracle HCM Cloud solutions, with a primary focus on Learning and Talent modules. This role will partner with HR, Technology, and Oracle support teams to deliver scalable solutions, troubleshoot issues, enhance user experiences, and ensure operational excellence across the HCM platform.
The ideal candidate will bring strong Oracle HCM functional and technical knowledge, experience with reporting and configuration tools, and a passion for delivering secure, reliable, and data-driven HR solutions.
Responsibilities

• Support and enhance Oracle HCM Learning and Talent Management solutions.
• Develop and maintain reports, dashboards, and analytics using OTBI and BI Publisher.
• Configure and support user experiences through Page Composer and Visual Builder Studio.
• Administer and troubleshoot Alerts Composer functionality; JavaScript and HTML knowledge is a plus.
• Support data loads, data maintenance, and integrations using HDL and HSDL.
• Utilize SQL to support reporting, troubleshooting, and data validation activities.
• Monitor system processes, integrations, and scheduled jobs to ensure platform stability and performance.
• Troubleshoot complex functional and technical issues and drive resolution across cross-functional teams.
• Manage Oracle Service Requests (SRs) and partner with Oracle support and third-party vendors to resolve product issues.
• Support Oracle HCM security configuration, role management, and access governance activities.
• Participate in testing, release management, and environment promotion activities following SDLC best practices.

Qualifications

• Experience supporting Oracle HCM Cloud in a large enterprise environment.
• Hands-on experience with Oracle Learning and Talent Management modules.
• Strong reporting expertise using OTBI and BI Publisher.
• Experience with HDL/HSDL and Oracle HCM configuration tools.
• Knowledge of Oracle HCM Security concepts, role configuration, and access controls.
• Strong SQL skills and ability to analyze and troubleshoot data issues.
• Proven problem-solving and troubleshooting capabilities.
• Experience working directly with vendors and managing Oracle Service Requests.
• Understanding of SDLC concepts, including environment promotion, testing, and Git repository fundamentals.
• Strong communication, stakeholder management, and collaboration skills.

Preferred Qualifications

• Experience with Oracle Dynamic Skills.
• Knowledge of REST APIs and integration concepts.
• Experience with Oracle AI Agent Studio or AI-enabled HCM capabilities.
• Familiarity with Oracle Cloud Infrastructure (OCI) integration concepts.
• Exposure to JavaScript, HTML, and Oracle Visual Builder Studio development.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.