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Oracle Customer Service information

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How much do oracle customer service jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for oracle customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Oracle Customer Service vs Oracle Technical Support?

AspectOracle Customer ServiceOracle Technical Support
Required CredentialsCustomer service experience, basic Oracle product knowledgeTechnical certifications, Oracle product expertise
Work EnvironmentCustomer interaction, call centers, support portalsTechnical troubleshooting, remote support, issue resolution
Employer & Industry UsageOracle, software and hardware supportOracle, enterprise IT support
Common Search & ComparisonCustomer service roles, client supportTechnical support roles, troubleshooting

Oracle Customer Service focuses on assisting clients with general inquiries, account management, and product usage, often requiring strong communication skills. Oracle Technical Support involves diagnosing and resolving technical issues, requiring technical certifications and product expertise. While both roles support Oracle clients, Customer Service emphasizes customer interaction, whereas Technical Support emphasizes technical problem-solving.

Is Oracle a high paying job?

Oracle Customer Service roles typically offer competitive salaries that vary based on experience, location, and specific responsibilities. Entry-level positions may have average pay, while experienced agents or those with specialized skills can earn higher wages, often supplemented with benefits and performance incentives.

Is IT difficult to get a job at Oracle?

Getting a job as an Oracle Customer Service representative can be competitive and typically requires strong communication skills, technical knowledge of Oracle products, and relevant customer service experience. Candidates often need to pass multiple interview stages and demonstrate problem-solving abilities, but the difficulty varies based on the role and individual qualifications.

Does Oracle do remote jobs?

Oracle Customer Service roles often offer remote work options, especially for positions that involve communication and support tasks. Remote jobs typically require strong communication skills, familiarity with customer service tools, and sometimes specific certifications or training. Availability of remote work can vary by role and location, so it is advisable to check the specific job listing for remote work options.

What are Oracle Customer Service representatives?

Oracle Customer Service representatives are professionals who assist customers with inquiries, technical support, and troubleshooting related to Oracle's products and services. They serve as the main point of contact between Oracle and its clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work through various channels such as phone, email, or live chat, and often collaborate with technical teams to address more complex problems. Their goal is to provide prompt, accurate, and helpful support to Oracle customers.

Does Oracle offer work from home?

Oracle Customer Service roles often offer remote work options, especially for positions that involve phone, chat, or email support. Availability of work-from-home arrangements depends on the specific role, team, and location, and may require familiarity with remote communication tools and a suitable home office setup.

What are the key skills and qualifications needed to thrive as an Oracle Customer Service Representative, and why are they important?

To thrive as an Oracle Customer Service Representative, you need a solid understanding of Oracle products, customer support processes, and preferably a background in IT or business. Familiarity with Oracle Service Cloud, CRM software, ticketing systems, and relevant certifications such as Oracle Certified Associate can be highly beneficial. Excellent communication, problem-solving abilities, and patience are critical soft skills for addressing customer concerns and building rapport. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a technology-driven environment.

What are some common challenges faced by Oracle Customer Service representatives, and how can they be effectively managed?

Oracle Customer Service representatives often encounter complex technical issues and high-priority client requests that require both product expertise and strong problem-solving skills. Navigating these challenges typically involves collaborating with technical teams, prioritizing tasks based on urgency, and maintaining clear communication with clients to set expectations. Staying updated on Oracle's evolving products and utilizing internal knowledge bases can help resolve cases efficiently. Continuous learning and teamwork are essential for managing difficult scenarios and delivering excellent customer support.
More about Oracle Customer Service jobs
What cities are hiring for Oracle Customer Service jobs? Cities with the most Oracle Customer Service job openings:
What states have the most Oracle Customer Service jobs? States with the most job openings for Oracle Customer Service jobs include:
What job categories do people searching Oracle Customer Service jobs look for? The top searched job categories for Oracle Customer Service jobs are:
Oracle Customer Service jobs near you

Oracle CC&B/Utilities Admin/Consultant :: Dallas TX

Kanak Elite Services Inc

Texarkana, TX • On-site

$59 - $74.25/hr

Contractor

Posted 20 days ago

Be an early applicant

Job description

Hello There,

My name is Amit Kumar, and I serve as the Sr. Technical Recruiter at Kanak-IT INC. I am reaching out to share an excellent career opportunity for the role of “Oracle CC&B/Utilities Admin/Consultant

” with our esteemed client. If you are interested then please share your updated resume at Amitkumar@kanakits.com .

Job Title: Oracle CC&B/Utilities Admin/Consultant

Location: Dallas TX ( Must be Local to TX)

Duration: 12+ Months (Possible Extension)            

Job Description:

  • A Package Specialist for Oracle Utilities is a professional responsible for implementing the Oracle Customer Care & Billing environment. They utilize their business knowledge and packaged solution expertise to seamlessly integrate the packaged technology into the client's business environment, thereby driving expected business outcomes. 
  • This role emphasizes the importance of technology alignment with the client's business goals, ensuring a successful implementation and adoption of the Oracle solution.
  • Experience of maintaining Technical environments for various applications, sizing, connectivity with various interfaces, maintaining edge application, environment sanity etc
  • Knowledge of release train/code deployment tools and code maintenance tools

Thanks & Regards

Amit Kumar

Sr. Technical Recruiter

Email : Amitkumar@kanakits.com

LinkedIn : https://www.linkedin.com/in/amit-k-05332911a/

Kanak IT is an equal opportunity employer. We consider all applicants for employment without regard to citizenship, immigration status, race, gender, disability, or any other protected category.

We respect your Online Privacy. This is not an unsolicited mail, If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject to support@kanakelite.com and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mail to you.