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Oracle Customer Service Jobs (NOW HIRING)

Sonsoft Inc

Oracle EBS CRM (GC--USC)

Atlanta, GA · On-site

$58.50 - $72/hr

Experience in Oracle CRM/Services, Service Contracts, Install Base & CRM Foundation: * At least 7 years of experience with functional and technical expertise in the above modules with at least 1 or ...

Sonsoft Inc

Oracle MDM (USC and GC)

Pittsburgh, PA

... Enabled Services. Preferred At least 7 years of experience in the Oracle 11i and R12 Application Domain. At least 7 years of Oracle Application functional expertise in Oracle Customer Data Hub ...

Oracle

Supervisor, Customer Service

Kansas City, MO · On-site

The Oracle Health Federal Support Team is seeking a U.S.-based Supervisor, Customer Service, to support federal healthcare clients and internal Oracle Health stakeholders. This role reports to a ...

Oracle

Supervisor, Customer Service

Kansas City, MO · On-site

The Oracle Health Federal Support Team is seeking a U.S.-based Supervisor, Customer Service, to support federal healthcare clients and internal Oracle Health stakeholders. This role reports to a ...

Oracle

Supervisor, Customer Service

Kansas City, MO · On-site

The Oracle Health Federal Support Team is seeking a U.S.-based Supervisor, Customer Service, to support federal healthcare clients and internal Oracle Health stakeholders. This role reports to a ...

Brillius

Oracle CC&B Test Lead

San Francisco, CA · On-site

$56 - $76.25/hr

Must have experience with Oracle Customer Care and Billing (CC&B) and testing for CC&B projects ... Validate APIs, services, and map layers through manual and automated test cases. * Perform cross ...

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Oracle Customer Service information

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How much do oracle customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for oracle customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Oracle Customer Service representative?

Oracle Customer Service representatives are professionals who assist customers with inquiries, technical support, and troubleshooting related to Oracle's products and services. They serve as the main point of contact between Oracle and its clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work through various channels such as phone, email, or live chat, and often collaborate with technical teams to address more complex problems. Their goal is to provide prompt, accurate, and helpful support to Oracle customers.

What are the key skills and qualifications needed to thrive as an Oracle Customer Service representative?

To thrive as an Oracle Customer Service Representative, you need a solid understanding of Oracle products, customer support processes, and preferably a background in IT or business. Familiarity with Oracle Service Cloud, CRM software, ticketing systems, and relevant certifications such as Oracle Certified Associate can be highly beneficial. Excellent communication, problem-solving abilities, and patience are critical soft skills for addressing customer concerns and building rapport. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a technology-driven environment.

What are some common challenges faced by Oracle Customer Service representatives, and how can they be effectively managed?

Oracle Customer Service representatives often encounter complex technical issues and high-priority client requests that require both product expertise and strong problem-solving skills. Navigating these challenges typically involves collaborating with technical teams, prioritizing tasks based on urgency, and maintaining clear communication with clients to set expectations. Staying updated on Oracle's evolving products and utilizing internal knowledge bases can help resolve cases efficiently. Continuous learning and teamwork are essential for managing difficult scenarios and delivering excellent customer support.

What is the difference between Oracle Customer Service vs Oracle Technical Support?

AspectOracle Customer ServiceOracle Technical Support
Required CredentialsCustomer service experience, basic Oracle product knowledgeTechnical certifications, Oracle product expertise
Work EnvironmentCustomer interaction, call centers, support portalsTechnical troubleshooting, remote support, issue resolution
Employer & Industry UsageOracle, software and hardware supportOracle, enterprise IT support
Common Search & ComparisonCustomer service roles, client supportTechnical support roles, troubleshooting

Oracle Customer Service focuses on assisting clients with general inquiries, account management, and product usage, often requiring strong communication skills. Oracle Technical Support involves diagnosing and resolving technical issues, requiring technical certifications and product expertise. While both roles support Oracle clients, Customer Service emphasizes customer interaction, whereas Technical Support emphasizes technical problem-solving.

Does Oracle Customer Service offer remote work?

Oracle Customer Service roles often offer remote work options, especially for positions involving customer support, technical assistance, or account management. These roles typically require strong communication skills and familiarity with customer service tools, and remote work arrangements depend on the specific position and company policies.
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Cities with the most Oracle Customer Service job openings:

What states have the most Oracle Customer Service jobs?

States with the most job openings for Oracle Customer Service jobs include:

What job categories do people searching Oracle Customer Service jobs look for?

The top searched job categories for Oracle Customer Service jobs are:

Oracle Customer Service jobs near you
Infographic showing various Oracle Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Oracle EBS CRM (GC--USC)

Sonsoft Inc

Atlanta, GA • On-site

$58.50 - $72/hr

Full-time

Re-posted 4 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

Job Description:-

  • Experience in Business Process Consulting, Problem definition, Technical Architecture/Design /Detailing of Processes
  • Experience in Oracle CRM/Services, Service Contracts, Install Base & CRM Foundation:
  • At least 7 years of experience with functional and technical expertise in the above modules with at least 1 or more Oracle eBS CRM Implementation experience.
  • Should have hands on working experience on the modules
  • Should have in depth functional & process knowledge in CRM processes
  • Should be able to handle the customers independently and recommend the solutions based on the business needs
  • Experience working with integrations of the above modules with other custom apps would be a plus
  • Should be hands-on and also be open to take on leadership and project lead responsibilities.
  • Must have experience on working in a global delivery model, working with offshore teams.
  • Should be proficient with conducting requirement gathering workshops, performing requirements analysis, technical feasibility and developing detailed, clear and precise functional and technical documentation.
  • Experience working with globally diverse business teams on a single project is a huge plus.

Qualifications

Basic Qualifications :-

  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 7 years of experience within the Information Technologies.
Additional Information

Note:-
This is a Full-Time & Permanent job opportunity for you.
Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply.
No OPT-EAD, H1B & TN candidates please.
Please mention your Visa Status in your email or resume.

Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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