Oracle Customer Service Jobs in Dallas, TX (NOW HIRING)

Position: Oracle OIC Implementation Specialist

Experience: 10–15 years

Location: Dallas, TX (Onsite from Day-1)- Need Locals only

Responsibilities

This hands-on role focuses on assisting customers in implementing best practices to unlock the full potential of Oracle Cloud solutions. Key responsibilities include supporting CSS customers with PaaS4SaaS implementations, optimizing critical business processes, and ensuring seamless monitoring and regression testing of end-to-end cloud deployments.

The role involves leading solution design sessions, enhancing product features, and driving innovation across various Oracle Cloud products. The ideal candidate will have deep expertise in integration technologies. Core products include Oracle Integration Cloud (OIC), Oracle SOA Suite, Oracle Visual Builder Cloud Service (VBCS), Oracle Process Cloud (PCS), and Oracle Database.

Additionally, as part of the SWAT team, this position plays a crucial role in managing C-level escalations and quickly resolving critical customer business challenges to ensure timely, high-impact solutions.

Key Responsibilities:

• Support the implementation of Integration Solutions on Cloud by collaborating with clients' business teams to capture requirements and provide tailored support.
• Lead the deployment of services within Oracle PaaS/SaaS Cloud, including building new service toolkits and setting up the necessary tools and infrastructure.
• Identify potential risks and problem areas within the integration process, and develop effective procedures and workarounds to mitigate challenges.
• Train and mentor other Oracle resources, guiding them based on project requirements and best practices.
• Act as an advisor during pre-sales activities, specifically around integration solutions.
• Collaborate with cross-functional teams and peers within the business unit to enhance products and expand the capabilities of services offered to Oracle customers.
• Contribute to engineering efforts for building tools, including feature evaluation, selection, task automation, visualization, and integration efforts.
• Drive acceleration of cloud adoption in high-potential customer accounts by providing in-depth technical expertise and solutions.
• Assist in the operational support of cloud deployments, including the creation and delivery of technical content, with a strong focus on Oracle SaaS & PaaS cloud services.
• Engage with a wide variety of internal and external stakeholders—such as development teams, support units, Oracle consulting services, and third-party partners—to promote and drive Oracle Cloud adoption.
• This role combines hands-on technical expertise with a strategic advisory component, ensuring seamless integration, cloud adoption, and long-term client satisfaction.

Primary skill: Oracle Integration Cloud and working knowledge of VBCS, ATP and Oracle Cloud infrastructure services.

Qualifications & Experience:

• Over 12+ years of experience in large-scale IT implementations, specifically involving Middleware integration components.
• 5+ years of hands-on experience with Oracle Integration Cloud (OIC) and Oracle SOA Suite.
• Strong working knowledge of VBCS (Visual Builder Cloud Service) and Process Cloud Service (PCS).
• Extensive experience designing, developing, and supporting applications across multiple cloud platforms.
• In-depth understanding of Oracle Cloud Infrastructure services.
• In-depth understanding of Oracle Fusion Middleware products.
• Proficient in APEX (Application Express) and ODI (Oracle Data Integrator).
• Strong background in Oracle Database and PL/SQL development.
• Experience with Unix and UNIX-like operating systems, including RH Linux and Oracle Linux.
• Excellent communication skills (both written and oral), capable of handling executive escalations and presenting solutions effectively.
• Excellent analytical and critical thinking abilities.
• Familiarity with tools and languages such as Python, Terraform, Maven, and Jenkins.
• Proficient in using REST APIs for system integration.
• Strong understanding of open-source technologies and cloud services.
• Self-starter with a passion for staying at the forefront of technological advancements.
• Adept at handling technical issues, developing action plans, and leading solutions.
• Willing to travel up to 30% for client visits and internal sessions.

Qualifications Disclaimer:

• Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
  Range and benefit information provided in this posting are specific to the stated locations only
• Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.