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Oracle Customer Service Jobs (NOW HIRING)

Sonsoft Inc

Oracle Customer MDM

Pittsburgh, PA

... Enabled Services. * At least 7 years of experience in the Oracle 11i and R12 Application Domain ... At least 7 years of Oracle Application functional expertise in Oracle Customer Data Hub, Customer ...

Sonsoft Inc

Oracle Customer MDM

Pittsburgh, PA

... Services. At least 7 years of experience in the Oracle 11i and R12 Application Domain. At least 7 ... Customer Data Librarian modules of Oracle R11 / R12 E-Business suite. Good knowledge of ERP ...

Sonsoft Inc

Oracle Functional CRM Consultant

Pittsburgh, PA

$61.75 - $77.75/hr

Perform role of SME on business process cycles such as sales and service contracts, Depot repair ... Minimum 5 years of Oracle Application functional expertise in Oracle CRM modules of Oracle R11 ...

Sonsoft Inc

Oracle Functional CRM Consultant

Pittsburgh, PA

$61.75 - $77.75/hr

Perform role of SME on business process cycles such as sales and service contracts, Depot repair ... Minimum 5 years of Oracle Application functional expertise in Oracle CRM modules of Oracle R11 ...

SA Technologies Inc.

Oracle CC&B Consultant

Naperville, IL

$63.50 - $80/hr

SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise. We guarantee you ... The ideal candidate must have core, hands-on development experience with Oracle Customer Care ...

Implify Inc

Oracle Functional CRM Consultant

Pittsburgh, PA

$61.75 - $77.75/hr

IMPLIFY is an IT consulting services and software development firm dedicated to business success ... Consultant - Oracle Functional CRM Consultant Location : Pittsburgh, PA Full Time (Permanent ...

Infojini Inc

Oracle CRM

San Jose, CA · On-site

$74.50 - $93.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... Strong technical experience in building customizations around Oracle CRM, Sales Cloud and has ...

JS Consulting

Oracle CC&B Senior Developer

Paramus, NJ · On-site

The Oracle Customer Care and Billing (CC&B) Senior Developer will be primarily responsible for the ... Integrate CC&B with other applications using Inbound Web Services. * Establish best practices in ...

Sonsoft Inc

Oracle EBS CRM Consultant

Austin, TX

$60.25 - $74.25/hr

Oracle Service Contracts * Oracle Field Service * Oracle Tele-service * Oracle Install Base * Oracle Customer Support * Oracle Sales Intelligence * Oracle Depot Repair * Oracle Sales * Oracle ASO ...

Nixsol.Inc

Oracle CRM developer

Jamesburg, NJ

$53 - $66/hr

Development of the finest cust. CRM Developer Developer to focus on coordinating, analyzing ... Service Contracts, Installed base, Field Services modules in release 12 Qualifications Bechloer ...

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Oracle Customer Service information

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How much do oracle customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for oracle customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Oracle Customer Service vs Oracle Technical Support?

AspectOracle Customer ServiceOracle Technical Support
Required CredentialsCustomer service experience, basic Oracle product knowledgeTechnical certifications, Oracle product expertise
Work EnvironmentCustomer interaction, call centers, support portalsTechnical troubleshooting, remote support, issue resolution
Employer & Industry UsageOracle, software and hardware supportOracle, enterprise IT support
Common Search & ComparisonCustomer service roles, client supportTechnical support roles, troubleshooting

Oracle Customer Service focuses on assisting clients with general inquiries, account management, and product usage, often requiring strong communication skills. Oracle Technical Support involves diagnosing and resolving technical issues, requiring technical certifications and product expertise. While both roles support Oracle clients, Customer Service emphasizes customer interaction, whereas Technical Support emphasizes technical problem-solving.

Is Oracle a high paying job?

Oracle Customer Service roles typically offer competitive salaries that vary based on experience, location, and specific responsibilities. Entry-level positions may have average pay, while experienced agents or those with specialized skills can earn higher wages, often supplemented with benefits and performance incentives.

Is IT difficult to get a job at Oracle?

Getting a job as an Oracle Customer Service representative can be competitive and typically requires strong communication skills, technical knowledge of Oracle products, and relevant customer service experience. Candidates often need to pass multiple interview stages and demonstrate problem-solving abilities, but the difficulty varies based on the role and individual qualifications.

Does Oracle do remote jobs?

Oracle Customer Service roles often offer remote work options, especially for positions that involve communication and support tasks. Remote jobs typically require strong communication skills, familiarity with customer service tools, and sometimes specific certifications or training. Availability of remote work can vary by role and location, so it is advisable to check the specific job listing for remote work options.

What are Oracle Customer Service representatives?

Oracle Customer Service representatives are professionals who assist customers with inquiries, technical support, and troubleshooting related to Oracle's products and services. They serve as the main point of contact between Oracle and its clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work through various channels such as phone, email, or live chat, and often collaborate with technical teams to address more complex problems. Their goal is to provide prompt, accurate, and helpful support to Oracle customers.

Does Oracle offer work from home?

Oracle Customer Service roles often offer remote work options, especially for positions that involve phone, chat, or email support. Availability of work-from-home arrangements depends on the specific role, team, and location, and may require familiarity with remote communication tools and a suitable home office setup.

What are the key skills and qualifications needed to thrive as an Oracle Customer Service Representative, and why are they important?

To thrive as an Oracle Customer Service Representative, you need a solid understanding of Oracle products, customer support processes, and preferably a background in IT or business. Familiarity with Oracle Service Cloud, CRM software, ticketing systems, and relevant certifications such as Oracle Certified Associate can be highly beneficial. Excellent communication, problem-solving abilities, and patience are critical soft skills for addressing customer concerns and building rapport. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a technology-driven environment.

What are some common challenges faced by Oracle Customer Service representatives, and how can they be effectively managed?

Oracle Customer Service representatives often encounter complex technical issues and high-priority client requests that require both product expertise and strong problem-solving skills. Navigating these challenges typically involves collaborating with technical teams, prioritizing tasks based on urgency, and maintaining clear communication with clients to set expectations. Staying updated on Oracle's evolving products and utilizing internal knowledge bases can help resolve cases efficiently. Continuous learning and teamwork are essential for managing difficult scenarios and delivering excellent customer support.
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What states have the most Oracle Customer Service jobs? States with the most job openings for Oracle Customer Service jobs include:
What job categories do people searching Oracle Customer Service jobs look for? The top searched job categories for Oracle Customer Service jobs are:
Oracle Customer Service jobs near you
Oracle Customer MDM

Oracle Customer MDM

Sonsoft Inc

Pittsburgh, PA

Full-time

Posted 22 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • At least 7 years of experience in the Oracle 11i and R12 Application Domain.
  • At least 7 years of Oracle Application functional expertise in Oracle Customer Data Hub, Customer Data Librarian modules of Oracle R11 / R12 E-Business suite.
  • Good knowledge of ERP Implementation in Hi-tech business industry.
  • Experience in Gap analysis, package evaluation, implementation, upgrade, testing and user training in Oracle Modules
  • Experience in managing large and complex programs
  • Experience working with multiple teams across geographical locations.
  • Should have strong analytical skills, should be team-oriented with excellent multi-tasking and coordination skills.
  • Minimum 4 end to end Implementations including upgrade experience
  • Ability to provide Oracle consulting in client engagements so as to influence business and IT
Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 7 years of experience within the Information Technologies.
Additional Information

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

This is a Full-Time / Permanent job opportunity.

USc, GC, GC ead, H4ead L2ead Can apply

** All your information will be kept confidential according to EEO guidelines.


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About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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