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Oracle Customer Service Jobs (NOW HIRING)

Sonsoft Inc

Oracle Customer MDM

Pittsburgh, PA

... Services. At least 7 years of experience in the Oracle 11i and R12 Application Domain. At least 7 ... Customer Data Librarian modules of Oracle R11 / R12 E-Business suite. Good knowledge of ERP ...

Sonsoft Inc

Oracle Customer MDM

Pittsburgh, PA

... Enabled Services. * At least 7 years of experience in the Oracle 11i and R12 Application Domain ... At least 7 years of Oracle Application functional expertise in Oracle Customer Data Hub, Customer ...

ClifyX

Oracle Senior Manager-Southeast

Washington, DC · On-site

Oracle Customer Experience (CX) either Oracle Sales Cloud, Oracle Sales Performance Management (SPM), Oracle Customer Data Management, Oracle Service Cloud, Oracle Marketing Cloud, Oracle CPQ Cloud ...

Sonsoft Inc

Oracle Functional CRM Consultant

Pittsburgh, PA · On-site

$61.75 - $77.75/hr

Perform role of SME on business process cycles such as sales and service contracts, Depot repair ... Minimum 5 years of Oracle Application functional expertise in Oracle CRM modules of Oracle R11 ...

Sonsoft Inc

Oracle Functional CRM Consultant

Pittsburgh, PA · On-site

$61.75 - $77.75/hr

Perform role of SME on business process cycles such as sales and service contracts, Depot repair ... Minimum 5 years of Oracle Application functional expertise in Oracle CRM modules of Oracle R11 ...

Jobtailor

NY · On-site

$90 - $120/hr

Collaborate with teams to deliver Oracle consulting services * Interpret data to produce insights ... Proficiency in Oracle E-Business Suite and Oracle CRM * Analytical thinking to solve complex ...

Infojini Inc

Oracle CRM

San Jose, CA · On-site

$74.50 - $93.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... Strong technical experience in building customizations around Oracle CRM, Sales Cloud and has ...

Implify Inc

Oracle Functional CRM Consultant

Pittsburgh, PA · On-site

$61.75 - $77.75/hr

IMPLIFY is an IT consulting services and software development firm dedicated to business success ... Consultant - Oracle Functional CRM Consultant Location : Pittsburgh, PA Full Time (Permanent ...

Sonsoft Inc

Oracle EBS CRM Consultant

Austin, TX · On-site

$60.25 - $74.25/hr

Oracle Service Contracts * Oracle Field Service * Oracle Tele-service * Oracle Install Base * Oracle Customer Support * Oracle Sales Intelligence * Oracle Depot Repair * Oracle Sales * Oracle ASO ...

SA Technologies Inc.

Oracle CC&B Consultant

Naperville, IL

$63.50 - $80/hr

SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise. We guarantee you ... The ideal candidate must have core, hands-on development experience with Oracle Customer Care ...

JS Consulting

Oracle CC&B Senior Developer

Paramus, NJ · On-site

The Oracle Customer Care and Billing (CC&B) Senior Developer will be primarily responsible for the ... Integrate CC&B with other applications using Inbound Web Services. * Establish best practices in ...

Nixsol.Inc

Oracle CRM developer

Jamesburg, NJ

$53 - $66/hr

Development of the finest cust. CRM Developer Developer to focus on coordinating, analyzing ... Service Contracts, Installed base, Field Services modules in release 12 Qualifications Bechloer ...

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Oracle Customer Service information

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How much do oracle customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for oracle customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Oracle Customer Service representative?

Oracle Customer Service representatives are professionals who assist customers with inquiries, technical support, and troubleshooting related to Oracle's products and services. They serve as the main point of contact between Oracle and its clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work through various channels such as phone, email, or live chat, and often collaborate with technical teams to address more complex problems. Their goal is to provide prompt, accurate, and helpful support to Oracle customers.

What are the key skills and qualifications needed to thrive as an Oracle Customer Service representative?

To thrive as an Oracle Customer Service Representative, you need a solid understanding of Oracle products, customer support processes, and preferably a background in IT or business. Familiarity with Oracle Service Cloud, CRM software, ticketing systems, and relevant certifications such as Oracle Certified Associate can be highly beneficial. Excellent communication, problem-solving abilities, and patience are critical soft skills for addressing customer concerns and building rapport. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a technology-driven environment.

What are some common challenges faced by Oracle Customer Service representatives, and how can they be effectively managed?

Oracle Customer Service representatives often encounter complex technical issues and high-priority client requests that require both product expertise and strong problem-solving skills. Navigating these challenges typically involves collaborating with technical teams, prioritizing tasks based on urgency, and maintaining clear communication with clients to set expectations. Staying updated on Oracle's evolving products and utilizing internal knowledge bases can help resolve cases efficiently. Continuous learning and teamwork are essential for managing difficult scenarios and delivering excellent customer support.

What is the difference between Oracle Customer Service vs Oracle Technical Support?

AspectOracle Customer ServiceOracle Technical Support
Required CredentialsCustomer service experience, basic Oracle product knowledgeTechnical certifications, Oracle product expertise
Work EnvironmentCustomer interaction, call centers, support portalsTechnical troubleshooting, remote support, issue resolution
Employer & Industry UsageOracle, software and hardware supportOracle, enterprise IT support
Common Search & ComparisonCustomer service roles, client supportTechnical support roles, troubleshooting

Oracle Customer Service focuses on assisting clients with general inquiries, account management, and product usage, often requiring strong communication skills. Oracle Technical Support involves diagnosing and resolving technical issues, requiring technical certifications and product expertise. While both roles support Oracle clients, Customer Service emphasizes customer interaction, whereas Technical Support emphasizes technical problem-solving.

Does Oracle Customer Service offer remote work?

Oracle Customer Service roles often offer remote work options, especially for positions involving customer support, technical assistance, or account management. These roles typically require strong communication skills and familiarity with customer service tools, and remote work arrangements depend on the specific position and company policies.
More about Oracle Customer Service jobs

What cities are hiring for Oracle Customer Service jobs?

Cities with the most Oracle Customer Service job openings:

What states have the most Oracle Customer Service jobs?

States with the most job openings for Oracle Customer Service jobs include:

What job categories do people searching Oracle Customer Service jobs look for?

The top searched job categories for Oracle Customer Service jobs are:

Oracle Customer Service jobs near you
Infographic showing various Oracle Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Oracle Customer MDM

Sonsoft Inc

Pittsburgh, PA

Full-time

Re-posted 8 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

At least 7 years of experience in the Oracle 11i and R12 Application Domain.
At least 7 years of Oracle Application functional expertise in Oracle Customer Data Hub,
Customer Data Librarian modules of Oracle R11 / R12 E-Business suite.
Good knowledge of ERP Implementation in Hi-tech business industry.
Experience in Gap analysis, package evaluation, implementation, upgrade, testing and user
training in Oracle Modules
Experience in managing large and complex programs
Experience working with multiple teams across geographical locations.
Should have strong analytical skills, should be team-oriented with excellent multi-tasking
and coordination skills.
Minimum 4 end to end Implementations including upgrade experience
Ability to provide Oracle consulting in client engagements so as to influence business and
IT
Knowledge and exposure to Hi-tech business industry preferred
Experience and desire to work in a management consulting environment that requires
regular travel

Qualifications

Bachelor's degree or foreign equivalent required from an accredited institution. Will also
consider three years of progressive experience in the specialty in lieu of every year of
education
At least 7 years of experience with Information Technology

Additional Information

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

This is a Full-Time / Permanent job opportunity.

Only US Citizen, Green Card Holder, H4-EAD, GC-EAD,  & L2-EAD can apply.

** All your information will be kept confidential according to EEO guidelines.


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About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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