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Oracle Customer Service Jobs (NOW HIRING)

Nixsol.Inc

Oracle CRM developer

Jamesburg, NJ · On-site

$53 - $66/hr

Development of the finest cust. CRM Developer Developer to focus on coordinating, analyzing ... Services modules in release 12 tial according to EEO guidelines.

Stem Xpert

Oracle CRM Business Analyst

Rochester, NY · On-site

$59.25 - $81.75/hr

Providing Staffing services to IT clients in US. Responsible for gathering requirements from the ... Oracle CRM Business Analyst Location: Rochester, NY Duration: 12 months Visa: GC/USC/H1 NO OPT EAD ...

Sonsoft Inc

Oracle R12 Customer (GC-USC)

Pittsburgh, PA

$54.75 - $68.25/hr

... Technology Enabled Services. - * At least 7 years of experience in the Oracle 11i and R12 ... Customer Data Librarian modules of Oracle R11 / R12 E-Business suite . * Good knowledge of ERP ...

Vkore Solutions

Oracle CRM Lead

San Jose, CA · On-site

Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX. * Serve as the primary liaison between business users, technical teams ...

Sonsoft Inc

EBS CRM Consultant

Austin, TX · On-site

$60.25 - $74.25/hr

Oracle Service Contracts * Oracle Field Service * Oracle Tele-service * Oracle Install Base * Oracle Customer Support * Oracle Sales Intelligence * Oracle Depot Repair * Oracle Sales * Oracle ASO ...

Sonsoft Inc

Oracle EBS CRM (GC--USC)

Atlanta, GA

$58.50 - $72/hr

Experience in Oracle CRM/Services, Service Contracts, Install Base & CRM Foundation: * At least 7 years of experience with functional and technical expertise in the above modules with at least 1 or ...

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Oracle Customer Service information

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How much do oracle customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for oracle customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Oracle Customer Service representative?

Oracle Customer Service representatives are professionals who assist customers with inquiries, technical support, and troubleshooting related to Oracle's products and services. They serve as the main point of contact between Oracle and its clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work through various channels such as phone, email, or live chat, and often collaborate with technical teams to address more complex problems. Their goal is to provide prompt, accurate, and helpful support to Oracle customers.

What are the key skills and qualifications needed to thrive as an Oracle Customer Service representative?

To thrive as an Oracle Customer Service Representative, you need a solid understanding of Oracle products, customer support processes, and preferably a background in IT or business. Familiarity with Oracle Service Cloud, CRM software, ticketing systems, and relevant certifications such as Oracle Certified Associate can be highly beneficial. Excellent communication, problem-solving abilities, and patience are critical soft skills for addressing customer concerns and building rapport. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a technology-driven environment.

What are some common challenges faced by Oracle Customer Service representatives, and how can they be effectively managed?

Oracle Customer Service representatives often encounter complex technical issues and high-priority client requests that require both product expertise and strong problem-solving skills. Navigating these challenges typically involves collaborating with technical teams, prioritizing tasks based on urgency, and maintaining clear communication with clients to set expectations. Staying updated on Oracle's evolving products and utilizing internal knowledge bases can help resolve cases efficiently. Continuous learning and teamwork are essential for managing difficult scenarios and delivering excellent customer support.

What is the difference between Oracle Customer Service vs Oracle Technical Support?

AspectOracle Customer ServiceOracle Technical Support
Required CredentialsCustomer service experience, basic Oracle product knowledgeTechnical certifications, Oracle product expertise
Work EnvironmentCustomer interaction, call centers, support portalsTechnical troubleshooting, remote support, issue resolution
Employer & Industry UsageOracle, software and hardware supportOracle, enterprise IT support
Common Search & ComparisonCustomer service roles, client supportTechnical support roles, troubleshooting

Oracle Customer Service focuses on assisting clients with general inquiries, account management, and product usage, often requiring strong communication skills. Oracle Technical Support involves diagnosing and resolving technical issues, requiring technical certifications and product expertise. While both roles support Oracle clients, Customer Service emphasizes customer interaction, whereas Technical Support emphasizes technical problem-solving.

Does Oracle Customer Service offer remote work?

Oracle Customer Service roles often offer remote work options, especially for positions involving customer support, technical assistance, or account management. These roles typically require strong communication skills and familiarity with customer service tools, and remote work arrangements depend on the specific position and company policies.
More about Oracle Customer Service jobs

What cities are hiring for Oracle Customer Service jobs?

Cities with the most Oracle Customer Service job openings:

What states have the most Oracle Customer Service jobs?

States with the most job openings for Oracle Customer Service jobs include:

What job categories do people searching Oracle Customer Service jobs look for?

The top searched job categories for Oracle Customer Service jobs are:

Oracle Customer Service jobs near you
Infographic showing various Oracle Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Oracle CRM developer

Nixsol.Inc

Jamesburg, NJ • On-site

$53 - $66/hr

Contractor

Re-posted 25 days ago

Job description

Company Description
Engineered Solutions:
Innovative ideas are the driving force to success with proper leadership and dedication. These ideas will promote your products to the market and also allow for further product development.
Network Solutions:
Providing a rich environment for the nourishment of IT Infrastructure and its respective applications.
Mobile Computing:
Development of the finest cust.
Job Description
CRM Developer
Developer to focus on coordinating, analyzing, designing, and developing reports, interfaces, conversions, extensions, and workflows with Oracle technology tools such as: PL/SQL, Java, Oracle Reports, Oracle Discoverer, Oracle Workflow, and Oracle BI Publisher. In this key role you will ensure that quality software is developed, meets scheduled requirements and satisfies requirements detailed in functional specifications.
In this role you will be responsible for:
• Design, develop and implement enhancements and customizations to the Oracle E-Business Suite (EBS)
• Create technical designs from business requirements and develop technical solutions based on those designs.
• Develop PL/SQL database objects, SQL scripts, Unix Shell Scripts, Interfaces , Reports and Support Workflow processes.
• Design, develop and implement new and enhanced interfaces with other internal and external systems.
• Participate in system-level tests responsible for comparing actual results with expected results.
• Prepare technical and functional documentation as part of the SDLC process.
• Prepare test plans & test scripts.
Qualification:
7+ years of Oracle experience and well versed on Oracle e-Business Suite 11i
Process flow & Technical knowledge of below modules
Service Contracts, Installed Base & Teleservices.
• SOA and BPEL platform exposure is definite plus.
• Service Contracts, Installed base, Field Services modules in release 12
Qualifications
Bechloer required
Additional Information
All your information will be kept confiden• SOA and BPEL platform exposure is definite plus.
• Service Contracts, Installed base, Field Services modules in release 12
tial according to EEO guidelines.

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