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Oracle Customer Service Jobs in Texas (NOW HIRING)

Sonsoft Inc

Oracle EBS CRM Consultant

Austin, TX · On-site

$60.25 - $74.25/hr

Oracle Service Contracts * Oracle Field Service * Oracle Tele-service * Oracle Install Base * Oracle Customer Support * Oracle Sales Intelligence * Oracle Depot Repair * Oracle Sales * Oracle ASO ...

Sonsoft Inc

EBS CRM Consultant

Austin, TX · On-site

$60.25 - $74.25/hr

Oracle Service Contracts * Oracle Field Service * Oracle Tele-service * Oracle Install Base * Oracle Customer Support * Oracle Sales Intelligence * Oracle Depot Repair * Oracle Sales * Oracle ASO ...

Implify Inc

R12 CRM Functional Consultant

Austin, TX

Leading Implementations on Oracle 11i and R12 application in the area of Oracle Customer relationship management. Perform role of SME on business process cycles such as sales and service contracts ...

Oracle

Systems Analyst 4-Support

Austin, TX · On-site +1

... Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on ...

Oracle

Systems Analyst 4-Support

Austin, TX · On-site +1

... Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on ...

Oracle

GDI Business Analyst Intern - OVIP

Austin, TX · On-site

$19.09 - $36.35/hr

... customer support (as available). US Veteran transitioning from active service or Military Spouse new to corporate experience preferred About the Company: For more than four decades, Oracle has ...

Oracle

GDI Business Analyst Intern - OVIP

Austin, TX · On-site

$19.09 - $36.35/hr

... customer support (as available). US Veteran transitioning from active service or Military Spouse new to corporate experience preferred About the Company: For more than four decades, Oracle has ...

Oracle

OCI Software Engineer Intern - OVIP

Austin, TX

$19.09 - $36.35/hr

... customer support (as available). US Veteran transitioning from active service or Military Spouse new to corporate experience preferred About the Company: For more than four decades, Oracle has ...

Oracle

GDI Business Analyst Intern - OVIP

Austin, TX

$19.09 - $36.35/hr

... customer support (as available). US Veteran transitioning from active service or Military Spouse new to corporate experience preferred About the Company: For more than four decades, Oracle has ...

Oracle Corporation

Systems Analyst 4-Support

Austin, TX · On-site +1

... Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on ...

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All JobsOracle Customer Service JobsOracle Customer Service Jobs in Texas

Oracle Customer Service information

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How much do oracle customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for oracle customer service in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is an Oracle Customer Service representative?

Oracle Customer Service representatives are professionals who assist customers with inquiries, technical support, and troubleshooting related to Oracle's products and services. They serve as the main point of contact between Oracle and its clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work through various channels such as phone, email, or live chat, and often collaborate with technical teams to address more complex problems. Their goal is to provide prompt, accurate, and helpful support to Oracle customers.

What are the key skills and qualifications needed to thrive as an Oracle Customer Service representative?

To thrive as an Oracle Customer Service Representative, you need a solid understanding of Oracle products, customer support processes, and preferably a background in IT or business. Familiarity with Oracle Service Cloud, CRM software, ticketing systems, and relevant certifications such as Oracle Certified Associate can be highly beneficial. Excellent communication, problem-solving abilities, and patience are critical soft skills for addressing customer concerns and building rapport. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a technology-driven environment.

What are some common challenges faced by Oracle Customer Service representatives, and how can they be effectively managed?

Oracle Customer Service representatives often encounter complex technical issues and high-priority client requests that require both product expertise and strong problem-solving skills. Navigating these challenges typically involves collaborating with technical teams, prioritizing tasks based on urgency, and maintaining clear communication with clients to set expectations. Staying updated on Oracle's evolving products and utilizing internal knowledge bases can help resolve cases efficiently. Continuous learning and teamwork are essential for managing difficult scenarios and delivering excellent customer support.

What is the difference between Oracle Customer Service vs Oracle Technical Support?

AspectOracle Customer ServiceOracle Technical Support
Required CredentialsCustomer service experience, basic Oracle product knowledgeTechnical certifications, Oracle product expertise
Work EnvironmentCustomer interaction, call centers, support portalsTechnical troubleshooting, remote support, issue resolution
Employer & Industry UsageOracle, software and hardware supportOracle, enterprise IT support
Common Search & ComparisonCustomer service roles, client supportTechnical support roles, troubleshooting

Oracle Customer Service focuses on assisting clients with general inquiries, account management, and product usage, often requiring strong communication skills. Oracle Technical Support involves diagnosing and resolving technical issues, requiring technical certifications and product expertise. While both roles support Oracle clients, Customer Service emphasizes customer interaction, whereas Technical Support emphasizes technical problem-solving.

Does Oracle Customer Service offer remote work?

Oracle Customer Service roles often offer remote work options, especially for positions involving customer support, technical assistance, or account management. These roles typically require strong communication skills and familiarity with customer service tools, and remote work arrangements depend on the specific position and company policies.

What are popular job titles related to Oracle Customer Service jobs in Texas?

For Oracle Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Oracle Customer Service jobs in Texas look for?

The top searched job categories for Oracle Customer Service jobs in Texas are:

What cities in Texas are hiring for Oracle Customer Service jobs?

Cities in Texas with the most Oracle Customer Service job openings:

Oracle Customer Service jobs near you
Infographic showing various Oracle Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Oracle EBS CRM Consultant

Sonsoft Inc

Austin, TX • On-site

$60.25 - $74.25/hr

Full-time

Re-posted 9 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • Participate in Knowledge Transition sessions with the Business Users to understand the As Is business process flows
  • Update Functional Design Documents, Configuration Documents as needed.
  • Prepare SIT and UAT test scripts.
  • Analyze and provide solutions to the defects raised during SIT,UAT and post Go-live support period. Work with the development team to get the defects fixed and deployed.
  • Perform the needed configurations for the CRM modules during SIT, UAT and cut-over.
  • Prepare end-to-end business process training material and deliver the training to the business users.
  • Post go live, conduct transition sessions, for the CRM business processes, with the client EBS support team
  • Provide functional support to the development team, as needed, throughout the project duration.
  • Liaise with the end-users to understand their concerns and provide meaningful solutions, as and when needed.
  • Experience and desire to work in a management consulting environment that requires regular travel


Required Skills:-

  • Experience of several Oracle EBS R12 upgrade, implementation and support projects.
  • A minimum of 5 Years of experience working extensively on the following R12 Oracle CRM modules.
  • Oracle Service Contracts
  • Oracle Field Service
  • Oracle Tele-service
  • Oracle Install Base
  • Oracle Customer Support
  • Oracle Sales Intelligence
  • Oracle Depot Repair
  • Oracle Sales
  • Oracle ASO Service
  • Oracle Service
  • Sound understanding of other EBS modules which interact with the CRM modules like Accounts Receivables, Order Management, Inventory etc.
  • Ability to author excellent customer facing artifacts like Functional Design Documents, Test Scripts, Configuration Documents etc
  • Excellent communication and relationship building skills with business users, development teams, third party vendors and system administrators.
  • Excellent problem solving and analytical skills
  • Excellent time management and multi-tasking skills
Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 5 years of experience with Information Technologies
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Fulltime job for you
  2. Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
  3. No OPT-EAD & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.
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About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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