Oracle Customer Service Jobs in Texas (NOW HIRING)

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Analyst, Finance Systems - Oracle is responsible for maintaining application processes for Oracle based ERP systems, analyzing and configuring Oracle EBS modules to meet business requirements, and supporting Oracle applications to meet user and data needs. This role involves data administration, user support, system monitoring, report development, troubleshooting issues, and providing training to end-users. This role is also responsible for supporting, maintaining, and enhancing Oracle E-Business Suite (EBS) R12 Finance applications. Partners closely with Finance, Accounting, and IT teams to ensure system reliability, optimize processes, and align technology solutions with business needs. The ideal candidate is a hands-on finance systems professional who can support the current environment while contributing to future-state design and improvements. The successful candidate will play a vital role in supporting and improving financial processes, ensuring data accuracy, and delivering insightful advice on the system design and development.

• Performing functional, integration, and data testing of Oracle applications. 
• Assisting with data and metadata validation processes.  Maintaining Oracle security. 
• Analyzing system performance and implementing solutions to improve efficiency. 
• Troubleshooting by diagnosing and resolving issues with Oracle applications. 
• Providing technical support to users, resolving queries, and ensuring the smooth operation of Oracle systems. 
• Identifying and implementing improvements to Oracle-based processes and workflows. 
• Working with stakeholders to understand business requirements and translate them into functional specifications for Oracle applications. 
• Configuring Oracle applications to meet business needs and integrate with existing systems. 
• Creating and maintaining documentation for Oracle systems, processes, and solutions. 
• Provide hands-on functional support for Oracle EBS Finance modules (General Ledger, Accounts Payable, Fixed Assets, Cash Management), including configuration, metadata maintenance, testing, troubleshooting, and issue resolution. 
• Act as the primary liaison between Accounting, Finance Systems, and IT teams to drive issue resolution and system enhancements. 
• Collaborate with finance leadership and accounting operations to translate business requirements into system and process improvements. 
• Analyze, document, and improve business processes, controls, and standard operating procedures (experience with BPMN preferred). Lead and coordinate system changes, user acceptance testing (UAT), production support, and month-end activities. 
• Identify and implement opportunities to improve automation, reporting, controls, and user experience. 
• Support finance systems strategy, governance, and roadmap planning initiatives. 
• Develop and maintain system documentation, reports, and training materials. 
• Providing training to end-users on how to use Oracle applications and systems. 
• Perform other duties as assigned.

• Education Level: Bachelor’s Degree Major: Finance, Accounting, Information Systems, Computer Science Degree must be from an accredited college or university. 
• At least 5 years of experience working with Oracle and finance systems support applications 
• Hands-on experience with Oracle EBS Finance modules (GL/AP/FA/CM). 
• Experience with Oracle Cloud and Hyperion is a plus 
• Strong understanding of Oracle database administration principles and practices. 
• Understanding of Oracle architecture, tables, data flows, and how they relate to the supported business applications. 
• Proficiency of SQL and PL/SQL for data manipulation and querying. 
• Ability to diagnose and resolve complex issues with Oracle systems. 
• Knowledge of system design principles for Oracle modules. 

Job Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility 
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions 
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism 
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies 
• High integrity, ethics, and work standard 
• Strong understanding of Oracle EBS architecture, including tables, data flows, and application functionality. 
• MS minimum to advanced Excel skills for data analysis for querying and data analysis (SQL preferred) 
• Demonstrated experience troubleshooting and resolving complex Oracle system issues. 
• Solid understanding of system design principles within Oracle modules. 
• Strong analytical, problem-solving, and communication skills (both technical and non-technical audiences). 
• Detail-oriented with a focus on accuracy and quality. 
• Ability to work effectively in a collaborative, cross-functional team environment. 
• Eagerness to ask questions, building an understanding of Concentra’s functional operations 
• Initiative to learn, with an effort to consistently identify areas of potential improvement 
• Excellent oral and written communication skills; prior experience speaking in front of management teams a plus 
• Demonstrated ability to work with sensitive data and maintain confidentiality 
• Results oriented, independent self-starter who is effective in a fast-paced environment 
• Proven ability to meet tight deadlines while maintaining data integrity and accuracy 
• Ability to multi-task and deal with multiple priorities 
• Develop excellent working relationships with colleagues at all levels, consistently conveying a positive, professional customer service attitude 
• Effectively communicate with technical and non-technical audiences

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.