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Customer Service Insurance Jobs in Texas (NOW HIRING)

STEVEN LITTLE AGENCY LLC

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Customer Service Insurance Representative

Texas City, TX · On-site

$1.5K - $4.5K/mo

Previous experience in insurance PREFERRED NOT REQUIRED * Experience in customer service is a plus * Strong communication skills * Excellent written and verbal listening skills * Deadline and detail ...

STEVEN LITTLE AGENCY LLC

Be Seen First

Customer Service Insurance Representative

Texas City, TX · On-site

$1.5K - $4.5K/mo

Previous experience in insurance PREFERRED NOT REQUIRED * Experience in customer service is a plus * Strong communication skills * Excellent written and verbal listening skills * Deadline and detail ...

StaffMyAgency LLC

Insurance Customer Service

Austin, TX · On-site

$50K - $75K/yr

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Texas

Customer Service Insurance information

See Texas salary details

$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service insurance in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Texas? The most popular types of Customer Service Insurance jobs in Texas are:
What are popular job titles related to Customer Service Insurance jobs in Texas? For Customer Service Insurance jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Texas look for? The top searched job categories for Customer Service Insurance jobs in Texas are:
What cities in Texas are hiring for Customer Service Insurance jobs? Cities in Texas with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Texas as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Customer Service Insurance Representative

STEVEN LITTLE AGENCY LLC

Texas City, TX • On-site

$1.5K - $4.5K/mo

Full-time

PTO

Re-posted 12 days ago

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Job description

We are seeking a Customer Service Representative to become a part of our organization! You will be the face of the organization and handle front line customer service issues in person and by phone.

Responsibilities:

  • Correspond with customers and coordinate with agents to compile and transfer accurate information
  • Take accurate and detailed statements from all involved parties
  • Calculate and approve payment of outstanding and upcoming bills for clients
  • Greet Customers that come into the office 
  • Answer phone calls professionally and route calls efficiently.
  • Make outbound calls, text and emails to clients to offer financial solutions appointments.
  • Assist with Office Duties as assigned

Qualifications:

  • Previous experience in insurance PREFERRED NOT REQUIRED
  • Experience in customer service is a plus
  • Strong communication skills
  • Excellent written and verbal listening skills
  • Deadline and detail-oriented

Company Description

WE ARE VALUED AS A LIFELONG PILLAR IN THE COMMUNITY AND FINANCIAL WORLD