The Professional Services Operations and Process Manager is an operational and analytical leader embedded in Lightspeed's Professional Services organization. This role owns the design, measurement ...
The Professional Services Operations and Process Manager is an operational and analytical leader embedded in Lightspeed's Professional Services organization. This role owns the design, measurement ...
The Professional Services Operations and Process Manager is an operational and analytical leader embedded in Lightspeed's Professional Services organization. This role owns the design, measurement ...
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The Professional Services Operations and Process Manager is an operational and analytical leader embedded in Lightspeed's Professional Services organization. This role owns the design, measurement ...
The Professional Services Operations and Process Manager is an operational and analytical leader embedded in Lightspeed's Professional Services organization. This role owns the design, measurement ...
The Professional Services Operations and Process Manager is an operational and analytical leader embedded in Lightspeed's Professional Services organization. This role owns the design, measurement ...
Lightspeed DMS is the leading provider of cloud-based software for dealerships, and they are seeking a Professional Services Operations and Process Manager. This role focuses on improving PS ...
Lightspeed DMS is the leading provider of cloud-based software for dealerships, and they are seeking a Professional Services Operations and Process Manager. This role focuses on improving PS ...
Operations Process Manager, Servicing & Support
Omaha, NE · Hybrid
$69K - $118K/yr
Lead process improvement and process management efforts across Servicing and Support Operations by evaluating workflows, identifying inefficiencies, implementing sustainable enhancements, and ...
Operations Process Manager, Servicing & Support
Omaha, NE · Hybrid
$69K - $118K/yr
Lead process improvement and process management efforts across Servicing and Support Operations by evaluating workflows, identifying inefficiencies, implementing sustainable enhancements, and ...
New Carlisle, IN As a Process Manager at Cleveland-Cliffs Tek and Kote, you are a Team Leader and responsible for leading a group of approximately 20 Operators in all operational activities and ...
New Carlisle, IN As a Process Manager at Cleveland-Cliffs Tek and Kote, you are a Team Leader and responsible for leading a group of approximately 20 Operators in all operational activities and ...
Position Overview The Director of Operations and Process Management is responsible for advancing Catamount's operations by developing, maintaining, and driving adoption of companywide operational ...
Position Overview The Director of Operations and Process Management is responsible for advancing Catamount's operations by developing, maintaining, and driving adoption of companywide operational ...
Equinox Gold is a growth-focused Canadian mining company operation in the Americas, with projects ... Lead and manage processing operations to maximize production efficiency, safety performance, and ...
Equinox Gold is a growth-focused Canadian mining company operation in the Americas, with projects ... Lead and manage processing operations to maximize production efficiency, safety performance, and ...
... management, and striving for outcomes. This goal extends to how we hire and onboard our most ... Map and diagnose operational processes: value-stream and process mapping of how the work runs today ...
New
... management, and striving for outcomes. This goal extends to how we hire and onboard our most ... Map and diagnose operational processes: value-stream and process mapping of how the work runs today ...
New
Process Manager The Process Manager will be a critical driver of organizational efficiency and ... Operational Excellence & Analysis: Independently identify organizational needs and systemic ...
Process Manager The Process Manager will be a critical driver of organizational efficiency and ... Operational Excellence & Analysis: Independently identify organizational needs and systemic ...
Process Manager
Indianapolis, IN · On-site
... Manager and own the end-to-end lifecycle of our injection molding processes. You won't just follow ... Direct tool repairs, PM operations, and changeovers to eliminate downtime and maximize quality.
Process Manager
Indianapolis, IN · On-site
... Manager and own the end-to-end lifecycle of our injection molding processes. You won't just follow ... Direct tool repairs, PM operations, and changeovers to eliminate downtime and maximize quality.
Process Manager
Indianapolis, IN · On-site
... Manager and own the end-to-end lifecycle of our injection molding processes. You won't just follow ... Direct tool repairs, PM operations, and changeovers to eliminate downtime and maximize quality.
Quick apply
Process Manager
Indianapolis, IN · On-site
... Manager and own the end-to-end lifecycle of our injection molding processes. You won't just follow ... Direct tool repairs, PM operations, and changeovers to eliminate downtime and maximize quality.
Operations Excellence This individual is responsible for delivering results for the Operational ... Technical Competency - DMAIC, Lean, Kaizen, and Change Management.High Volume continuous process ...
Operations Excellence This individual is responsible for delivering results for the Operational ... Technical Competency - DMAIC, Lean, Kaizen, and Change Management.High Volume continuous process ...
Process Manager
Towanda, PA · On-site
Process Manager Posting Start Date: 5/11/26 Division: Doors Posting Area ... Operations + Manufacturing Job Location: Towanda, PA Looking for stability? Join Woodgrain! We're ...
Process Manager
Towanda, PA · On-site
Process Manager Posting Start Date: 5/11/26 Division: Doors Posting Area ... Operations + Manufacturing Job Location: Towanda, PA Looking for stability? Join Woodgrain! We're ...
Role and Team We are seeking a highly organized, results-oriented Process Manager, Sales Operations to join the ADESA Sales Operations team in Tempe, AZ. This role is the dedicated owner of cross ...
Quick apply
Role and Team We are seeking a highly organized, results-oriented Process Manager, Sales Operations to join the ADESA Sales Operations team in Tempe, AZ. This role is the dedicated owner of cross ...
... Manager and own the end-to-end lifecycle of our injection molding processes. You won't just follow ... Direct tool repairs, PM operations, and changeovers to eliminate downtime and maximize quality.
Quick apply
... Manager and own the end-to-end lifecycle of our injection molding processes. You won't just follow ... Direct tool repairs, PM operations, and changeovers to eliminate downtime and maximize quality.
Process Manager
Kendallville, IN · On-site
Process Owner Under the direction of the Operations Manager and with the support of management staff, the employee will follow these s as it relates to the job title. The employee will own results ...
Process Manager
Kendallville, IN · On-site
Process Owner Under the direction of the Operations Manager and with the support of management staff, the employee will follow these s as it relates to the job title. The employee will own results ...
Director Operations Process
Atlanta, GA · On-site
The overall responsibility of the Director of Operations Process is to manage the day-to-day store processes for their area of responsibility. In addition, this Director is to offer assistance to the ...
Director Operations Process
Atlanta, GA · On-site
The overall responsibility of the Director of Operations Process is to manage the day-to-day store processes for their area of responsibility. In addition, this Director is to offer assistance to the ...
Role and Team We are seeking a highly organized, results-oriented Process Manager, Sales Operations to join the ADESA Sales Operations team in Tempe, AZ. This role is the dedicated owner of cross ...
Role and Team We are seeking a highly organized, results-oriented Process Manager, Sales Operations to join the ADESA Sales Operations team in Tempe, AZ. This role is the dedicated owner of cross ...
Role and Team We are seeking a highly organized, results-oriented Process Manager, Sales Operations to join the ADESA Sales Operations team in Tempe, AZ. This role is the dedicated owner of cross ...
Role and Team We are seeking a highly organized, results-oriented Process Manager, Sales Operations to join the ADESA Sales Operations team in Tempe, AZ. This role is the dedicated owner of cross ...
Operations Process Manager information
See salary details
$34K - $46K
7% of jobs
$46K - $58.1K
7% of jobs
$58.1K - $70.1K
9% of jobs
$71K is the 25th percentile. Wages below this are outliers.
$70.1K - $82.2K
12% of jobs
$82.2K - $94.2K
13% of jobs
The median wage is $95.9K / yr.
$94.2K - $106.3K
12% of jobs
$106.3K - $118.3K
11% of jobs
$123.4K is the 75th percentile. Wages above this are outliers.
$118.3K - $130.4K
11% of jobs
$130.4K - $142.4K
8% of jobs
$142.4K - $154.5K
5% of jobs
$154.5K - $166.5K
5% of jobs
$34K
$101.7K
$166.5K
How much do operations process manager jobs pay per year?
As of Aug 9, 2026, the average yearly pay for operations process manager in the United States is $101,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $129,500.00 per year, depending on experience, location, and employer.
How does an Operations Process Manager typically collaborate with cross-functional teams to drive process improvements?
Operations Process Managers frequently work with departments such as supply chain, finance, quality assurance, and IT to identify inefficiencies and implement process enhancements. Collaboration usually involves leading workshops, facilitating regular meetings, and gathering feedback from stakeholders to ensure proposed solutions align with broader business goals. Strong communication and project management skills are essential, as the role often requires translating technical process changes into actionable steps for various teams. This collaborative approach not only streamlines operations but also fosters a culture of continuous improvement across the organization.
What are the key skills and qualifications needed to thrive as an Operations Process Manager, and why are they important?
To thrive as an Operations Process Manager, you need expertise in process optimization, analytical thinking, and project management, often supported by a degree in business or engineering. Familiarity with Lean, Six Sigma methodologies, ERP systems, and relevant certifications like PMP or Six Sigma Green Belt is common. Exceptional problem-solving, leadership, and communication skills set standout performers apart in this role. These competencies are critical for driving efficiency, continuous improvement, and effective cross-functional collaboration within operations.
What is the difference between Operations Process Manager vs Operations Analyst?
| Aspect | Operations Process Manager | Operations Analyst |
|---|---|---|
| Responsibilities | Oversees process improvements, manages teams, implements operational strategies | Analyzes data, identifies inefficiencies, supports process optimization |
| Required Skills | Leadership, project management, process improvement methodologies | Data analysis, problem-solving, reporting skills |
| Certifications | Lean, Six Sigma, PMP often preferred | Lean, Six Sigma certifications beneficial but not mandatory |
| Work Environment | Management, cross-departmental collaboration | Data-driven analysis, reporting, support roles |
The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.
What is the role of an operations process manager?
An operations process manager oversees and improves organizational workflows and procedures to increase efficiency and productivity. They analyze current processes, implement best practices, and often use tools like process mapping and data analysis to optimize operations across departments.
More about Operations Process Manager jobs
What cities are hiring for Operations Process Manager jobs? Cities with the most Operations Process Manager job openings:
What states have the most Operations Process Manager jobs? States with the most job openings for Operations Process Manager jobs include:
What job categories do people searching Operations Process Manager jobs look for? The top searched job categories for Operations Process Manager jobs are:
Full-time
Re-posted yesterday
Job description
Company Overview:
Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.
Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.
Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.
The Professional Services Operations and Process Manager is an operational and analytical leader embedded in Lightspeed's Professional Services organization. This role owns the design, measurement, and continuous improvement of PS processes - with a primary focus on increasing implementation throughput, accelerating time-to-value for customers, and improving overall customer satisfaction. Using structured problem-solving frameworks adapted for SaaS delivery environments, this leader identifies root causes of operational friction and drives cross-functional solutions. The role requires strong project management skills, comfort working with data, and the ability to lead change across teams without direct authority. Works independently under general direction from PS leadership and exercises sound judgment in prioritizing and executing a portfolio of improvement initiatives.
What you'll do:
What you should have:
Qualifications:
Preferred Qualifications:
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career-apply today and join a team where your skills will make an impact!
Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.
Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.
Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.
The Professional Services Operations and Process Manager is an operational and analytical leader embedded in Lightspeed's Professional Services organization. This role owns the design, measurement, and continuous improvement of PS processes - with a primary focus on increasing implementation throughput, accelerating time-to-value for customers, and improving overall customer satisfaction. Using structured problem-solving frameworks adapted for SaaS delivery environments, this leader identifies root causes of operational friction and drives cross-functional solutions. The role requires strong project management skills, comfort working with data, and the ability to lead change across teams without direct authority. Works independently under general direction from PS leadership and exercises sound judgment in prioritizing and executing a portfolio of improvement initiatives.
What you'll do:
- Builds a data-driven operational culture within PS by establishing KPIs, tracking implementation performance metrics, and facilitating cross-functional working sessions to surface and address process breakdowns.
- Applies structured problem-solving methods (root cause analysis, process mapping, data analysis) to improve PS workflows, increase implementation throughput, accelerate customer time-to-value, and reduce rework or escalation rates.
- Serves as the PS Ops program manager: owns portfolio planning, project scoping, and execution tracking to deliver improvement initiatives on-time and in alignment with PS team capacity and strategic roadmaps.
- Identify project goals, scope, resources, budget, dependencies, risks and communications needs.
- Identify, escalate, and resolve conflicts.
- Implement large, cross-team, multi-year programs and projects.
- Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies.
- Conducts initiation and project closure activities to formalize and communicate the project acceptance and handover documentation and completes a post-implementation review to identify areas of improvement.
- Communicate portfolio scope, roadmap alignment, priorities, and status to governance board and stakeholders.
- Maintain awareness of industry trends, business conditions, and internal processes and practices to influence the success of portfolio initiatives.
What you should have:
Qualifications:
- 3-5 years of experience in implementation operations, CS operations, or a related role at a SaaS company, with a demonstrable track record of improving delivery processes and business results.
- Demonstrates data driven solutions. Experience defining project success criteria with multiple stakeholders.
- Experience using AI to improve process efficiencies and/or customer satisfaction.
- Strong process improvement and project management skills and experience in a virtual setting.
- Experience working in a SaaS company's Professional Services, Implementation, or Customer Success organization; direct exposure to implementation lifecycle management is strongly preferred.
- Ability to lead through influence and work as a collaborative team member.
- Strong verbal and written communication skills.
- Experience in collaborating across business/product lines and organizational groups.
- Strong ability to manage a portfolio of improvement projects and ability to prioritize based on business requirements.
- Experience leading virtual and in-person process improvement meetings.
- Experience creating process documentation with tools such as Visio, PowerPoint or Lucid Chart.
- Experience creating and delivering presentations to stakeholders about project status or outcomes.
Preferred Qualifications:
- Project Management certification (PMP or equivalent) or demonstrated equivalent experience managing cross-functional programs in a SaaS environment.
- Experience with Salesforce and/or Professional Services Automation tools, such as Certinia.
- Dealership industry or Lightspeed DMS experience.
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career-apply today and join a team where your skills will make an impact!