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Operations Process Manager Jobs in Tennessee (NOW HIRING)

TrxNow®

Accident Process Manager

Johnson City, TN

We are seeking a high-caliber Accident Process Manager to oversee the First Notice of Loss (FNOL ... Management Experience- Minimum four (4+)yearsin high-volume call center operations management ...

Deloitte

ITSM Process & Product Manager

Hermitage, TN · On-site

... , service desk, and business units, to gather input, requirements, and feedback for process ... CMDB best practices, providing guidance, training, and support to internal teams to foster a ...

Lactalis

Processing Lead (2nd Shift)

Murfreesboro, TN · On-site

Ability to flex work schedule when required to support a 24/7 manufacturing operation. This includes weekend and holiday work, and/or on-call support as directed by the processing management team.

Arconic

Storeroom Business Process Owner

Alcoa, TN · On-site

Bachelor's degree in business, supply chain management, engineering, operations management, or ... Business Process Ownership * Serve as the North America process owner for storeroom, inventory ...

Staff Management

Operations Manager

Jackson, TN · On-site

$60K - $75K/yr

In the role of Operations Manager, you will be travelling among multiple job sites and provide ... Highly effective personnel and process management skills and techniques * Proven skills and ...

Staff Management

Operations Manager

Jackson, TN

$60K - $75K/yr

In the role of Operations Manager, you will be travelling among multiple job sites and provide ... Highly effective personnel and process management skills and techniques * Proven skills and ...

JLL

Global Operations Manager

Memphis, TN · Remote

$84K - $109K/yr

You'll drive process improvements, ensure consistent service delivery across regions, and help ... The Operations Manager will support operational excellence initiatives across JLL's service ...

TrueBlue

Operations Manager

Jackson, TN · On-site

$60K - $75K/yr

In the role of Operations Manager, you will be travelling among multiple job sites and provide ... Highly effective personnel and process management skills and techniques * Proven skills and ...

RenewableWorks

Operations Manager

Jackson, TN · On-site

$60K - $75K/yr

In the role of Operations Manager, you will be travelling among multiple job sites and provide ... Highly effective personnel and process management skills and techniques * Proven skills and ...

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All JobsOperations Process JobsOperations Process Manager JobsOperations Process Manager Jobs in Tennessee

Operations Process Manager information

See Tennessee salary details

$30.9K

$92.3K

$151.1K

How much do operations process manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for operations process manager in Tennessee is $92,334.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $117,500.00 per year, depending on experience, location, and employer.

How does an Operations Process Manager typically collaborate with cross-functional teams to drive process improvements?

Operations Process Managers frequently work with departments such as supply chain, finance, quality assurance, and IT to identify inefficiencies and implement process enhancements. Collaboration usually involves leading workshops, facilitating regular meetings, and gathering feedback from stakeholders to ensure proposed solutions align with broader business goals. Strong communication and project management skills are essential, as the role often requires translating technical process changes into actionable steps for various teams. This collaborative approach not only streamlines operations but also fosters a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as an Operations Process Manager, and why are they important?

To thrive as an Operations Process Manager, you need expertise in process optimization, analytical thinking, and project management, often supported by a degree in business or engineering. Familiarity with Lean, Six Sigma methodologies, ERP systems, and relevant certifications like PMP or Six Sigma Green Belt is common. Exceptional problem-solving, leadership, and communication skills set standout performers apart in this role. These competencies are critical for driving efficiency, continuous improvement, and effective cross-functional collaboration within operations.

What is the difference between Operations Process Manager vs Operations Analyst?

AspectOperations Process ManagerOperations Analyst
ResponsibilitiesOversees process improvements, manages teams, implements operational strategiesAnalyzes data, identifies inefficiencies, supports process optimization
Required SkillsLeadership, project management, process improvement methodologiesData analysis, problem-solving, reporting skills
CertificationsLean, Six Sigma, PMP often preferredLean, Six Sigma certifications beneficial but not mandatory
Work EnvironmentManagement, cross-departmental collaborationData-driven analysis, reporting, support roles

The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.

What is the role of an operations process manager?

An operations process manager oversees and improves organizational workflows and procedures to increase efficiency and productivity. They analyze current processes, implement best practices, and often use tools like process mapping and data analysis to optimize operations across departments.

What are popular job titles related to Operations Process Manager jobs in Tennessee?

For Operations Process Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Operations Process Manager jobs in Tennessee look for?

The top searched job categories for Operations Process Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Operations Process Manager jobs?

Cities in Tennessee with the most Operations Process Manager job openings:

Operations Process Manager jobs near you
Infographic showing various Operations Process Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 5% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $92,334 per year, or $44.4 per hour.

Accident Process Manager

TrxNow®

Johnson City, TN

Full-time

Medical, Dental, Vision, Life, PTO

Posted 8 days ago

Job description

We are seeking a high-caliber Accident Process Manager to oversee the First Notice of Loss (FNOL) process for automotive accidents within our roadside assistance call center. This is a leadership role designed for an expert in high-stakes logistics and real-time event management to directly manage dedicated teams that will service large, high-profile insurance client roadside assistance programs.This role will be responsible to design, optimize and oversee the intake process to ensure that when motorists call after an accident, our agents collect critical data accurately, coordinate emergency or towing logistics rapidly, and deliver best-in-class empathetic customer service.

The ideal candidate is a tactical leader who can remain calm under fire, digest complex data from multiple sources, and steer their team effectively through high-pressure situations with poise and precision.This individual will own the end-to-end FNOL workflow, balancing production efficiency with strict compliance, member safety, and high customer satisfaction (CSAT).

If you have the intuition of a strategist and the execution of a field commander, we want to hear from you. Apply today to lead our Accident Process Team.

Required Qualifications/Skills

  • Subject Expertise - Deep knowledge of FNOL processes, auto insurance claims, and logistics dispatching.
  • Technical Fluency - Expert-level proficiency in CRM tools, multi-monitor setups, CRM tools, real-time tracking software, multi-channel dispatch systems, and data-driven dashboard monitoring.
  • Communications Mastery - Articulate and professional voice with the ability to provide clear directives to to field/internal teams and "manage up" to senior leadership.
  • Cognitive Ability - Exceptional ability to track multiple moving parts simultaneously and transition from routine operations to high-priority events without losing focus.
  • Logistics & Analytical Expertise - Proven ability to manage complex systems, translate call center metrics into actionable process improvements, and create workflows that support distressed callers.
  • Management Experience- Minimum four (4+)yearsin high-volume call center operations management, specifically within roadside assistance, automotive insurance, or emergency dispatch operations.
  • Adaptability and comfort with shifting priorities in a fast-paced, evolving environment.

Preferred Qualifications

  • Bilingual English/Spanish or English/French
  • Strong reporting skills, with a focus on productivity and efficiency
  • Bachelor's or Master's degree from an accredited institution

Benefits

  • Flexible work environment
  • Health benefits including health, dental, and vision plans
  • Life & AD&D and Long-Term Disability
  • Paid time off
  • Bonus structure

Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

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About TrxNow

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

Johnson City, TN, US

Year founded

2014

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