Operations Process Manager Jobs in Tennessee (NOW HIRING)

About Specialized Dental Partners

Specialized Dental Partners is one of the nation’s leading dental support organizations for Endodontic, Periodontic, and Oral Surgery practices. With more than 250 practice locations and over 430 doctors across the United States, Specialized Dental Partners empowers specialists to focus on exceptional patient care while the organization delivers tailored business, operational, and strategic support.

Job Summary:

**THIS CANDIDATE MUST RESIDE IN THE CHICAGOLAND AREA

Reporting to the Director of Operations, the Area Manager will support and oversee day-to-day operations of the practices with full P&L responsibility. The successful candidate will work directly with the sites to improve processes & profitability, including identifying and implementing local growth initiatives. 

The individual will build and maintain exceptional relationships with doctors, practice managers and their teams. This will extend to new practices as they are acquired. 

This is also an opportunity to frequently travel in the field to support business decisions, leadership development, and operational efficiency (all critical to success).  

The Area Manager will balance the need for preserving each unique practice culture and brand, while ensuring future positive growth and innovation. 

• Supports strategic direction provided by  Director 
• Strong partnership with SDP partners – HR, Finance, Marketing to ensure best practice throughout their area
• Build relationships and trust with doctors, Practice Managers and their teams
• Create schedule of practice visits to consistently show up in person and spend time with each time
• First point of contact for practice level teams, ability to demonstrate self-awareness by asking the right questions to dig into the root of the issue and take appropriate partners if needed for next steps.
• Follow through on action items and next steps, with appropriate partners, as applicable
• Ability to keep emotions out of factual decision making
• De-escalating “urgent matters” from the practice level to give time to dig for details, involve appropriate partners, and make decisions consistent with the rest of the organization.Mentor and train Practice Managers on day-to-day operations, process improvement, best practices, etc. by conducting weekly visits. Focus on:
  • Financials and Metrics: teammate hours, clinical hours vs. budget, case conversion/case acceptance, collections and reconciliations, daily tracker, month end reporting, RCM functions, ordering and inventory management
  • Patient Care: schedule efficiencies, marketing and referral activity, patient check in/out experience, phone and email etiquette
  • Team Engagement, Training and Development
• Consistently reporting and managing key practice KPIs
• Create a cadence and format that is used across all locations for the following:
  • Days, Volume, Labor
  • Overall Volume
• Basic understanding of P&L of individual practices

Requirements:

• 5 years of progressive operational management experience with a record of success. 
• Prefer consumer centric retail sector background. 
• Multi-site, multi-state experience including full P&L responsibility, with the ability to adapt to a flexible location management model versus conformation to rigid standardization.  
• Can manage multiple projects within a fast-paced organization.  
• Can prioritize and execute solutions quickly and efficiently.  
• Demonstrated business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.  
• Good understanding and experience with HR issues.  
• Has a great understanding of how to implement operational processes.  

Preferred Skills:

• Previous Dental Practice Management experience
• Healthcare Operations experience
• Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint.

Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The salary range for this role is $110,000 - $115,000 per year. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.