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Operations Process Manager Jobs in Ontario (NOW HIRING)

Maple

Process Manager | Operations

Toronto, ON · On-site

The role We're looking for a Process Manager to join our Operational Excellence team within the Clinical and Customer Support Operations (CCSO) department. This team drives scalable performance ...

Umbilical Advanced

CA$175K - CA$200K/yr

Create and execute a clear process engineering roadmap aligned with operational and business ... Manage capital investment projects, including business case development, equipment upgrades and ...

Scotiabank

Process Manager

Toronto, ON · Hybrid

Work with various teams including reporting, risk, software development, and operations and SRE to ... process engineering, resilience engineering, etc. Understanding of IT Service Management (ITSM ...

Capital One

Manager, Process Management

Toronto, ON · Hybrid

CA$130K - CA$148K/yr

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Process Management About Capital ... operational effectiveness to mitigate risk. * Lead stakeholder engagement efforts and utilize ...

Ciena

Supply Chain Process Manager

Ottawa, ON

CA$114/hr

Proven ability to translate business strategy and operational objectives into executable process ... Supply Chain domain experience across planning, order management, procurement, fulfillment ...

KPMG

Process Manager, Global Procurement

Toronto, ON · On-site

The Process Manager owns the end to end lifecycle of Global Procurement processes, ensuring ... and operational requirements. A core focus of the role is leading GP's audit and compliance ...

The Timberline Group

This role owns both the technical system lifecycle and operational process excellence , leading ... Develop operator, supervisor, and manager training programs. * Drive adoption, change readiness ...

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Operations Process Manager information

What is the minimum salary of an operations manager?

The minimum salary for an operations process manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

How does an Operations Process Manager typically collaborate with cross-functional teams to drive process improvements?

Operations Process Managers frequently work with departments such as supply chain, finance, quality assurance, and IT to identify inefficiencies and implement process enhancements. Collaboration usually involves leading workshops, facilitating regular meetings, and gathering feedback from stakeholders to ensure proposed solutions align with broader business goals. Strong communication and project management skills are essential, as the role often requires translating technical process changes into actionable steps for various teams. This collaborative approach not only streamlines operations but also fosters a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as an Operations Process Manager, and why are they important?

To thrive as an Operations Process Manager, you need expertise in process optimization, analytical thinking, and project management, often supported by a degree in business or engineering. Familiarity with Lean, Six Sigma methodologies, ERP systems, and relevant certifications like PMP or Six Sigma Green Belt is common. Exceptional problem-solving, leadership, and communication skills set standout performers apart in this role. These competencies are critical for driving efficiency, continuous improvement, and effective cross-functional collaboration within operations.

Is ops manager higher than GM?

An Operations Process Manager typically focuses on optimizing and managing specific operational processes within an organization, while a General Manager (GM) oversees overall business operations, including multiple departments. Generally, a GM holds a higher level of authority and broader responsibilities than an ops manager, though titles and hierarchy can vary by company.

What is the difference between Operations Process Manager vs Operations Analyst?

AspectOperations Process ManagerOperations Analyst
ResponsibilitiesOversees process improvements, manages teams, implements operational strategiesAnalyzes data, identifies inefficiencies, supports process optimization
Required SkillsLeadership, project management, process improvement methodologiesData analysis, problem-solving, reporting skills
CertificationsLean, Six Sigma, PMP often preferredLean, Six Sigma certifications beneficial but not mandatory
Work EnvironmentManagement, cross-departmental collaborationData-driven analysis, reporting, support roles

The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.

What does an operations process manager do?

An operations process manager oversees and improves the efficiency of business processes within an organization. They analyze workflows, implement process improvements, and ensure operational goals are met, often using tools like process mapping and data analysis. Strong organizational, problem-solving skills, and knowledge of industry standards are essential for this role.

How much should an operations manager get paid?

The average salary for an operations process manager varies based on experience, industry, and location, but typically ranges from $70,000 to $120,000 annually. Senior roles or those in high-demand sectors may offer higher compensation, and strong skills in process improvement and leadership can influence pay levels.
What are popular job titles related to Operations Process Manager jobs in Ontario? For Operations Process Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Operations Process Manager jobs in Ontario look for? The top searched job categories for Operations Process Manager jobs in Ontario are:
What cities in Ontario are hiring for Operations Process Manager jobs? Cities in Ontario with the most Operations Process Manager job openings:
Operations Process Manager jobs near you
Infographic showing various Operations Process Manager job openings in Ontario as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Process Manager | Operations

Maple

Toronto, ON • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 24 days ago

Job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.  

Bold minds. Big impact.

A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives-including your own.
The role
We're looking for a Process Manager to join our Operational Excellence team within the Clinical and Customer Support Operations (CCSO) department. This team drives scalable performance improvements across operations, on the Maple platform for patients and providers, and across the broader organization through process transformation, data and insights initiatives, and automation opportunities.

In this role, you'll design, implement and optimize processes that keep our three operational pods-Customer Support, Care Delivery Operations and Provider Network Operations-running smoothly. That means reducing friction, closing gaps and making it easier for our teams to deliver a consistent, high-quality experience.
Your responsibilities

As a Process Manager, you will:

  • Own the design and implementation of processes and workflows that make clinical and customer support operations run better-for our team and for the patients we serve 
  • Dig into the data. You'll monitor KPIs, spot what's not working and turn those insights into action that actually moves the needle
  • Partner closely with Customer Support, Care Delivery Operations and Provider Network Operations, as well as cross-functional teams like data, product and engineering, to break down silos and make service delivery seamless
  • Lead opportunity assessments to identify where we can do better, then build the business case that gets leadership on board and the work prioritized
  • Drive end-to-end process improvement initiatives-from identifying inefficiencies to delivering solutions that stick
  • Develop training materials and programs so team members have the skills and knowledge to execute processes effectively -and conduct change management activities that support adoption by key stakeholders
  • Explore and apply AI tools to improve how we work-whether that's surfacing insights faster, streamlining repetitive workflows or identifying new opportunities
  • Keep a pulse on industry trends, technology and regulatory changes, and bring what's relevant back into how we operate
What success looks like
In your first 90 days, you'll develop a working understanding of existing CCSO processes, workflows, systems and tools-gathering feedback from frontline staff and management to build a ground-level view of what's working and what's not. You'll conduct a structured review of current-state processes, validate your findings with key stakeholders across the three pods and use those insights to produce a prioritized plan with clear areas for optimization, timelines and success metrics. You'll also establish regular touchpoints with relevant CCSO functions and cross-functional partners to share insights, align on priorities and keep problem-solving moving.

Over the following 12 to 18 months, you'll deliver measurable, organization-wide process improvements across CCSO. That looks like standardized workflows that can absorb growth without degrading service quality, meaningful movement on key operational metrics-response times, resolution rates, match rates and customer satisfaction-and high adoption of new initiatives across the department, with evidence of sustained behaviour change.
What you bring
  • A bachelor's degree and three to five years of professional experience, ideally in process management, consulting, or operations; health tech experience is a plus 
  • A proven track record of executing initiatives from start to finish, with a strong focus on timeliness, quality, and continuous improvement-including experience in training, process development, and process optimization
  • Proficiency in process improvement methodologies like Lean Six Sigma; relevant certifications are a plus
  • Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
  • Effective leadership and project management skills, with the ability to guide cross-functional teams and drive initiatives to completion
  • Exceptional communication skills-written and verbal-with the ability to make complex ideas clear and easy to act on
  • Comfort working with AI tools-and a curiosity about how they can be applied to make operations faster, smarter and more scalable
  • A detail-oriented mindset with a genuine focus on continuous improvement and excellence in service delivery
Play to your strengths. Finding the right fit goes both ways-so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.
How we'll support you

We recognise our people's health is everything. That's why we take care of them.

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind-and your loved ones-matter most
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan
The details
  • Job type: Existing vacancy, full-time
  • Hiring manager: Senior Manager, Operational Excellence
  • Location: Hybrid, 225 Richmond Street West, Toronto, ON 
  • Start date: July 2026
  • Vacation: 3 weeks
  • Pay range: $93,000 - $104,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence
 
We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
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