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Operations Process Manager Jobs in Ontario (NOW HIRING)

Maple

Process Manager | Operations

Toronto, ON

The role We're looking for a Process Manager to join our Operational Excellence team within the Clinical and Customer Support Operations (CCSO) department. This team drives scalable performance ...

Scotiabank

Process Manager

Toronto, ON · Hybrid

Work with various teams including reporting, risk, software development, and operations and SRE to ... process engineering, resilience engineering, etc. Understanding of IT Service Management (ITSM ...

Capital One

Manager, Process Management

Toronto, ON · Hybrid

CA$130K - CA$148K/yr

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Process Management About Capital ... operational effectiveness to mitigate risk. * Lead stakeholder engagement efforts and utilize ...

Ciena

Supply Chain Process Manager

Ottawa, ON · On-site

CA$114/hr

Proven ability to translate business strategy and operational objectives into executable process ... Supply Chain domain experience across planning, order management, procurement, fulfillment ...

Acosta

Operations Manager

Toronto, ON · On-site

The Operations Manager at Mosaic is an internally focused, operationsdriven role responsible for ... Lead the development, implementation, and optimization of internal operational processes that ...

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Operations Process Manager information

How much do process managers make in the US?

Process managers, including operations process managers, typically earn a median annual salary of around $80,000 to $100,000 in the US. Salaries vary based on experience, industry, location, and certifications such as Six Sigma or Lean management, with higher earnings possible in large organizations or specialized sectors.

How does an Operations Process Manager typically collaborate with cross-functional teams to drive process improvements?

Operations Process Managers frequently work with departments such as supply chain, finance, quality assurance, and IT to identify inefficiencies and implement process enhancements. Collaboration usually involves leading workshops, facilitating regular meetings, and gathering feedback from stakeholders to ensure proposed solutions align with broader business goals. Strong communication and project management skills are essential, as the role often requires translating technical process changes into actionable steps for various teams. This collaborative approach not only streamlines operations but also fosters a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as an Operations Process Manager, and why are they important?

To thrive as an Operations Process Manager, you need expertise in process optimization, analytical thinking, and project management, often supported by a degree in business or engineering. Familiarity with Lean, Six Sigma methodologies, ERP systems, and relevant certifications like PMP or Six Sigma Green Belt is common. Exceptional problem-solving, leadership, and communication skills set standout performers apart in this role. These competencies are critical for driving efficiency, continuous improvement, and effective cross-functional collaboration within operations.

Is ops manager higher than GM?

An Operations Process Manager typically focuses on optimizing and managing specific operational processes within an organization, while a General Manager (GM) oversees overall business operations, including multiple departments. Generally, a GM holds a higher level of authority and broader responsibilities than an ops manager, though titles and hierarchy can vary by company.

What is the difference between Operations Process Manager vs Operations Analyst?

AspectOperations Process ManagerOperations Analyst
ResponsibilitiesOversees process improvements, manages teams, implements operational strategiesAnalyzes data, identifies inefficiencies, supports process optimization
Required SkillsLeadership, project management, process improvement methodologiesData analysis, problem-solving, reporting skills
CertificationsLean, Six Sigma, PMP often preferredLean, Six Sigma certifications beneficial but not mandatory
Work EnvironmentManagement, cross-departmental collaborationData-driven analysis, reporting, support roles

The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.

What does an operations process manager do?

An operations process manager oversees and improves the efficiency of business processes within an organization. They analyze workflows, implement process improvements, and ensure operational goals are met, often using tools like process mapping and data analysis. Strong organizational, problem-solving skills, and knowledge of industry standards are essential for this role.

What is the highest salary for an operations manager?

The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or high-cost regions. Factors such as industry, experience, certifications, and company size influence compensation levels, with some senior or specialized roles reaching higher pay scales.
What are popular job titles related to Operations Process Manager jobs in Ontario? For Operations Process Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Operations Process Manager jobs in Ontario look for? The top searched job categories for Operations Process Manager jobs in Ontario are:
What cities in Ontario are hiring for Operations Process Manager jobs? Cities in Ontario with the most Operations Process Manager job openings:
Operations Process Manager jobs near you
Infographic showing various Operations Process Manager job openings in Ontario as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.
Process Manager | Operations

Process Manager | Operations

Maple

Toronto, ON

Full-time

Medical, Dental, Life, Retirement

Re-posted 16 days ago

Job description

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.  

Bold minds. Big impact.

A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives-including your own.
The role
We're looking for a Process Manager to join our Operational Excellence team within the Clinical and Customer Support Operations (CCSO) department. This team drives scalable performance improvements across operations, on the Maple platform for patients and providers, and across the broader organization through process transformation, data and insights initiatives, and automation opportunities.

In this role, you'll design, implement and optimize processes that keep our three operational pods-Customer Support, Care Delivery Operations and Provider Network Operations-running smoothly. That means reducing friction, closing gaps and making it easier for our teams to deliver a consistent, high-quality experience.
Your responsibilities

As a Process Manager, you will:

  • Own the design and implementation of processes and workflows that make clinical and customer support operations run better-for our team and for the patients we serve 
  • Dig into the data. You'll monitor KPIs, spot what's not working and turn those insights into action that actually moves the needle
  • Partner closely with Customer Support, Care Delivery Operations and Provider Network Operations, as well as cross-functional teams like data, product and engineering, to break down silos and make service delivery seamless
  • Lead opportunity assessments to identify where we can do better, then build the business case that gets leadership on board and the work prioritized
  • Drive end-to-end process improvement initiatives-from identifying inefficiencies to delivering solutions that stick
  • Develop training materials and programs so team members have the skills and knowledge to execute processes effectively -and conduct change management activities that support adoption by key stakeholders
  • Explore and apply AI tools to improve how we work-whether that's surfacing insights faster, streamlining repetitive workflows or identifying new opportunities
  • Keep a pulse on industry trends, technology and regulatory changes, and bring what's relevant back into how we operate
What success looks like
In your first 90 days, you'll develop a working understanding of existing CCSO processes, workflows, systems and tools-gathering feedback from frontline staff and management to build a ground-level view of what's working and what's not. You'll conduct a structured review of current-state processes, validate your findings with key stakeholders across the three pods and use those insights to produce a prioritized plan with clear areas for optimization, timelines and success metrics. You'll also establish regular touchpoints with relevant CCSO functions and cross-functional partners to share insights, align on priorities and keep problem-solving moving.

Over the following 12 to 18 months, you'll deliver measurable, organization-wide process improvements across CCSO. That looks like standardized workflows that can absorb growth without degrading service quality, meaningful movement on key operational metrics-response times, resolution rates, match rates and customer satisfaction-and high adoption of new initiatives across the department, with evidence of sustained behaviour change.
What you bring
  • A bachelor's degree and three to five years of professional experience, ideally in process management, consulting, or operations; health tech experience is a plus 
  • A proven track record of executing initiatives from start to finish, with a strong focus on timeliness, quality, and continuous improvement-including experience in training, process development, and process optimization
  • Proficiency in process improvement methodologies like Lean Six Sigma; relevant certifications are a plus
  • Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
  • Effective leadership and project management skills, with the ability to guide cross-functional teams and drive initiatives to completion
  • Exceptional communication skills-written and verbal-with the ability to make complex ideas clear and easy to act on
  • Comfort working with AI tools-and a curiosity about how they can be applied to make operations faster, smarter and more scalable
  • A detail-oriented mindset with a genuine focus on continuous improvement and excellence in service delivery
Play to your strengths. Finding the right fit goes both ways-so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.
How we'll support you

We recognise our people's health is everything. That's why we take care of them.

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind-and your loved ones-matter most
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan
The details
  • Job type: Existing vacancy, full-time
  • Hiring manager: Senior Manager, Operational Excellence
  • Location: Hybrid, 225 Richmond Street West, Toronto, ON 
  • Start date: July 2026
  • Vacation: 3 weeks
  • Pay range: $93,000 - $104,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence
 
We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
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