Operations Performance Manager Jobs in Reston, VA

Performance Period Services Manager

Location: Arlington, VA / Hybrid

About CEG

CEG Solutions is a fast-growing energy services company (ESCO), with nationally recognized expertise in providing resilient and high-performance building engineering solutions. We are a collaborative, innovative, and results-driven team that takes a holistic approach to performance contracting and energy efficiency projects. At CEG, we believe in the power of new ideas and fresh perspectives to drive positive change and push boundaries. We seek professionals whose drive and expertise align with our commitment to excellence, and we provide outstanding opportunities for career growth and development.

Seven core values guide CEG Solutions culture and business: Do Right, Deliver Excellence, Take Responsibility, Use Teamwork, Push Boundaries, Keep It Simple, Have Fun. These principles shape our team's actions, work ethic, and comradery every day.

Your Role

As a Performance Period Services Manager, you will own the client relationship and day-to-day management of CEG's energy savings performance contracts (ESPCs) and utility energy service contracts (UESCs) after construction is complete and the multi-year performance period begins. You are the person accountable for keeping each project healthy: managing the customer relationship, managing operations and maintenance activities, and driving issues to resolution before they threaten performance or the client experience. You will work hand-in-hand with CEG's specialized measurement and verification (M&V) engineers, commissioning engineers, and O&M technicians. We're seeking an organized, relationship-driven professional who thrives on coordination, follow-through, and technical problem solving.

Responsibilities

• Serve as the primary point of contact and account manager for assigned projects throughout the performance period, building and maintaining strong relationships with building owners, facility staff, and other stakeholders across the multi-year contract term.

• Manage the technicians and service providers who perform ongoing operations, maintenance, repair, and replacement (OM&R) on installed energy conservation measures (ECMs)-scheduling work, holding vendors accountable to scope and service levels, reviewing performance, and coordinating preventive and corrective maintenance.

• Own technical performance: triage issues raised by clients, facility staff, commissioning engineers, M&V engineers, or technicians; coordinate the right internal and external resources; and drive each item to closure with clear communication along the way.

• Partner with CEG's M&V and commissioning engineers, translating their technical findings into client-facing updates and using their analysis to prioritize maintenance, corrective action, and optimization work.

• Lead the annual reporting cycle from a project-management and client-relationship standpoint-coordinating inputs, keeping deliverables on schedule, and presenting results to the customer.

• Manage performance period budgets, vendor invoicing, and financial tracking, including OM&R cost control in coordination with contract administration.

• Ensure compliance with contract requirements under state/federal ESPC contract terms, and applicable agency-specific provisions throughout the guarantee term.

• Coordinate response to service requests, scope changes, and differing conditions, drafting or routing the technical and contractual documentation needed to support them.

• Identify renewal, expansion, and additional-ECM opportunities surfaced during the performance period, and partner with the the development and business development teams to pursue them.

Basic Qualifications

• Bachelor's degree in engineering, business, construction management, a STEM field, or a related discipline (or equivalent professional experience).

• 5+ years of relevant experience in account or client management, facilities/O&M management, construction or project management, energy performance contracting, or a related field.

• Demonstrated experience managing subcontractors or service vendors and holding them accountable to scope, schedule, and service levels.

• Proven ability to manage multiple concurrent projects, clients, or deliverables and drive issues to resolution.

• Excellent written and verbal communication skills, with the ability to translate technical information into clear client-facing updates.

Successful Candidates Possess

• Familiarity with ESPC/UESC delivery models and federal energy contracting under state/federal contracts.

• A working understanding of building mechanical, electrical, and controls systems-enough to manage O&M technicians and vendors and partner effectively with M&V/commissioning engineers.

• A customer-first, ownership mindset with strong follow-through and a bias toward solving problems.

• Strong organizational, critical thinking, and problem-solving skills, with attention to detail.

• Ability to work both independently and as part of a team with diverse skill sets.

• Certifications such as PMP, CEM (Certified Energy Manager), or facilities management credentials are a plus.

• Willingness to travel to project sites as needed.

US work authorization is required with the ability to obtain government security clearance(s). We are unable to offer visa sponsorships at this time.

Why Join Us?

• Competitive Compensation and Hybrid Work: We offer a competitive salary and benefits package, along with flexible, hybrid work arrangements.

• Learning Environment: Our team fosters a culture of continuous learning and professional development.

• Mentorship: Benefit from guidance and support from experienced professionals in the sustainable energy sector.

• Impactful Projects: Be involved in projects that drive environmental and economic change focused on sustainability and innovation.

• Collaborative Culture: Work in a collaborative and inclusive environment where your contributions are valued and respected.

• Industry Leader: Join a reputable and growing ESCO that delivers deep energy retrofit solutions and impactful energy savings.

Location

Our headquarters is located in Arlington, VA. Join us in a city, neighboring Washington DC, that embraces innovation and sustainability. We strongly prefer new team members to be within a commutable distance for hybrid work schedules allowing for in-person collaboration.

EOE/EEO Statement

CEG Solutions LLC is an equal opportunity employer. We are committed to providing equal consideration and treatment to all individuals regardless of their background.

CEG is committed to fostering diversity, equity, and inclusion in our workplace. Our team's diverse backgrounds, perspectives, and experiences drive innovation and strengthen our work. We support networking, professional development, mentorship, and employee resource groups, where team members can connect, share challenges, and grow both personally and professionally. As we expand, we're continuously improving our support and creating new groups to meet the needs of our employees.

Application Details

To apply, please submit your resume and cover letter for review.

CEG Solutions - Shaping the Future of Sustainable Energy. Join Us!