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Online Chat Support Jobs (NOW HIRING)

Team 653 INT

Customer Support Specialist

Manhattan, NY

$19.75 - $26.50/hr

The Customer Support Specialist is responsible for assisting customers with questions, account ... The successful candidate will communicate with customers through phone, email, and online chat ...

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • PTO

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem-solving and a passion for creating exceptional customer experiences? We're looking for a dedicated ...

Ampcus

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

Handle customer inquiries through phone, email, and online chat. * Work in a call-center environment (approximately 50% phone support). * Manage customer requests, escalations, and issue resolution.

Moda Health

Customer Service Support Specialist (***)

Milwaukie, OR · On-site

$21.30 - $23.96/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... online chat) and updates. * Prior experience or basic understanding of claims processing ... Support customers across different platforms; phone, email, chat or social media and ability to ...

Moda Health

CS Tech Support Specialist I (***)

Milwaukie, OR · On-site

$21.30 - $23.96/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... online chat) and updates. * Prior experience or basic understanding of claims processing ... Support customers across different platforms; phone, email, chat or social media and ability to ...

Collabera

Technical Support Specialist

Chandler, AZ · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service. Key Responsibilities ...

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All JobsOnline Chat Support Jobs

Online Chat Support information

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$14

$26

$44

How much do online chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for online chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
More about Online Chat Support jobs

What cities are hiring for Online Chat Support jobs?

Cities with the most Online Chat Support job openings:

What are the most commonly searched types of Chat Support jobs?

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What states have the most Online Chat Support jobs?

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Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

IT Technical Support / Chat Support in Alpharetta, GA 30005

Amicis Global

Alpharetta, GA • On-site

$21/hr

Contractor

Re-posted 14 days ago

Job description

Title: IT Technical Support
Location: Alpharetta, GA 30005
Duration: 06 Months
Pay Rate: $21.00/- on W2
 
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
 
 
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