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Online Chat Support Jobs in Raleigh, NC (NOW HIRING)

Hello Sunshine Travels

Customer Service

Raleigh, NC · On-site

$15.50 - $21.25/hr

Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings ... Support the sales and travel advisor team by ensuring excellent client experience. Qualifications:

Aleron

Customer Services Support Operator

Cary, NC · On-site

$19.57 - $21.42/hr

Customer Services Support Operator Location: Cary, NC Employment Type: Contract (12 months ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

McDonald's

Sunday crew

Zebulon, NC · On-site

$12/hr

If you're looking for a part-time job that supports your full-time ambition, you've come to the ... So what does a member of our Crew Team get to do?? • Chat with customers and help them download ...

McDonald's

Sunday crew

Knightdale, NC · On-site

$12/hr

If you're looking for a part-time job that supports your full-time ambition, you've come to the ... So what does a member of our Crew Team get to do?? • Chat with customers and help them download ...

McDonald's

Night Shift

Knightdale, NC · On-site

$12/hr

If you're looking for a part-time job that supports your full-time ambition, you've come to the ... So what does a member of our Crew Team get to do?? • Chat with customers and help them download ...

NEOGOV

Support Specialist

Zebulon, NC · On-site

This role involves first-level support, user training, audit assistance, and maintaining operational documentation. Responsibilities : • Serve as the first point of contact for internal IT support ...

Worky

Senior Backend Engineer

Cary, NC · On-site

$162.16 - $237.84/hr

... own online services to build cross-platform online features. Login, parties, voice chat ... Identity Fullstack Engineers build and support login, sign up, session management, safety and ...

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All JobsOnline Chat Support JobsOnline Chat Support Jobs in Raleigh, NC

Online Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do online chat support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in Raleigh, NC?

The most popular types of Chat Support jobs in Raleigh, NC are:

What are popular job titles related to Online Chat Support jobs in Raleigh, NC?

For Online Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Raleigh, NC look for?

The top searched job categories for Online Chat Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Chat Support jobs?

Cities near Raleigh, NC with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Customer Service

Hello Sunshine Travels

Raleigh, NC • On-site

$15.50 - $21.25/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

About the job Customer Service
Customer Service Representative Travel Industry
Remote | Flexible Schedule |
About the Role:
We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.
Responsibilities:

  • Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
  • Provide quotes, itineraries, and travel recommendations based on client preferences.
  • Handle changes, cancellations, and special requests with professionalism and care.
  • Maintain accurate client profiles and documentation.
  • Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
  • Follow up with clients post-travel to ensure satisfaction and encourage referrals.
  • Stay current on promotions, destinations, and supplier policies.
  • Support the sales and travel advisor team by ensuring excellent client experience.
Qualifications:
  • Strong communication and problem-solving skills.
  • Customer service or hospitality experience preferred (travel industry a plus!).
  • Self-motivated and organized, with attention to detail.
  • Comfortable working remotely and managing multiple clients at once.
  • Proficient in using online tools and booking platforms (training provided).
  • Passion for travel and helping others create unforgettable memories!
Perks:
  • Full training and certification programs provided.
  • Flexible work-from-home schedule.
  • Access to travel discounts and exclusive perks.
  • Growth opportunities and performance bonuses.

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