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One Call Jobs (NOW HIRING)

One Call

Sr Mgr Delivery

$120K - $192K/yr

At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. What ...

One Call

Principal Product Manager

$142K - $227K/yr

At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. What ...

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How much do one call jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for one call in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a One Call Coordinator, and why are they important?

To thrive as a One Call Coordinator, you need strong organizational skills, attention to detail, and a good understanding of scheduling or dispatch procedures, often supported by a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and communication tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help individuals excel in this role. These skills are crucial for efficiently managing service requests, ensuring timely responses, and maintaining high customer satisfaction.

What are One Call operators?

One Call operators, also known as utility locator or 811 call center representatives, are professionals who manage requests from individuals or companies planning to dig or excavate. Their primary role is to coordinate with utility companies to ensure that underground utility lines such as gas, water, or electricity are properly marked before any digging occurs. This process helps prevent damage to vital infrastructure, personal injuries, and service disruptions. One Call operators typically work in call centers and use specialized systems to process and dispatch locate requests efficiently.

What is the difference between One Call vs Emergency Medical Technician?

AspectOne CallEmergency Medical Technician
Required CredentialsVaries by role, often includes certifications for specific servicesEMT certification (e.g., EMT-Basic, EMT-Paramedic)
Work EnvironmentCustomer service, dispatch centers, or field responseAmbulances, emergency scenes, hospitals
Employer & IndustryInsurance companies, healthcare providers, emergency servicesEMS agencies, hospitals, fire departments
Common Search & ComparisonOften compared for emergency response roles and dispatch servicesCompared for frontline emergency medical care roles

While both roles are involved in emergency response, One Call typically refers to dispatch or coordination services, whereas Emergency Medical Technicians (EMTs) provide direct pre-hospital medical care. Understanding these differences helps job seekers identify the right career path in emergency services.

What are some common challenges faced by One Call coordinators, and how can they effectively manage a high volume of requests?

One Call coordinators often handle a large number of incoming service requests, which can be challenging when prioritizing urgent needs and maintaining clear communication with both customers and service providers. Effective time management, strong organizational skills, and the ability to stay calm under pressure are crucial for success. Utilizing scheduling software and maintaining well-documented records can help streamline workflow and ensure timely responses. Regular collaboration with team members and ongoing training on best practices can further enhance efficiency and service quality.
More about One Call jobs
What cities are hiring for One Call jobs? Cities with the most One Call job openings:
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One Call jobs near you
Sr Mgr Delivery

Sr Mgr Delivery

One Call

Remote

$120K - $192K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

One Call rating

7.7

Company rating: 7.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

137th of 428 rated business services

Job description

General information
Location
Remote
Function
Technology
Business Unit
Shared Services
Full-time/Part-time
Full Time
Salary Range Min - Max (USD)
$120442 - $192707
Country
United States
Date
08-Apr-2026
Job ID
5506
Description & Requirements
Join Our Team and Make a Difference!
Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply,we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.
Salary Range:
This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
What We Provide in Return for Your Commitment to Our Mission
We offer a vast array of benefits to help support the whole you, including:
  • Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
  • Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
  • Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
  • Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY:
The Senior Manager Delivery is a disciplined agile delivery leader accountable for enterprise-critical outcomes. Reporting to the VP, Delivery Management, this role leads cross-functional delivery teams to achieve strategic business and technology objectives, owns core Disciplined Agile Delivery processes that enable high-performing teams, and teaches delivery values and skills across the enterprise. You create the conditions for success, translate strategy into executable plans, and model delivery excellence for the organization.
ESSENTIAL DUTIES & RESPONSIBILITIES:
A disciplined agile delivery leader accountable to:
  • LEAD mission-critical delivery teams dedicated to the successful achievement of major business and technology programs-often where the path is unclear and complexity is high.
  • OWN Disciplined Agile Delivery processes and practices to develop and sustain high-performing delivery teams.
  • TEACH Disciplined Agile delivery values, patterns, and skills; be a role model for delivery managers and team members whose roles require proficiency in shipping value.

Strategic Program Delivery- 60%
  • Own end-to-end delivery of Tier-1 strategic initiatives with enterprise and C-suite visibility; align program outcomes to business OKRs and value realization.
  • Establish and maintain the integrated delivery plan (work plan/roadmap) using Disciplined Agile methods; define milestones, dependencies, and decision points.
  • Coordinate stakeholder interactions and ceremonies across business, technology, product, and operations (planning, reviews/demos, and retrospectives).
  • Develop and implement program delivery dashboards and information radiators; track flow metrics (throughput, cycle time, lead time, WIP, flow efficiency, predictability).
  • Manage risks to value and quality, including adherence to test strategies, coordination of delivery dependencies, and timely escalation with options and recommendations.
  • Apply SDLC/PDLC controls and Change Management practices; ensure compliance with risk and security standards.

Executive Communication- 20%
  • Prepare and present concise, decision-ready updates for senior leaders; translate technical complexity into business impact.
  • Maintain executive-ready status reports and dashboards on a defined cadence; clearly frame situation, complication, options, and recommendations.
  • Partner with Finance and business sponsors to articulate ROI, benefit tracking, and investment health; surface trade-offs and secure decisions as needed.

Delivery Excellence & Flow Metrics- 20%
  • Identify and implement agile process improvements for stable delivery; drive continuous improvement with measurable outcomes rather than ceremony compliance.
  • Develop and report on agile health and maturity; champion automation/ time-saving opportunities (CI/CD, test automation, tooling) to improve flow and quality.
  • Mentor and coach delivery managers and team members on the Disciplined Agile framework and approved delivery tools to enable a common way of working.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
  • Bachelor's degree in a related field (Business, Information Systems, Engineering) or equivalent experience.
  • 10+ years of program/ delivery management experience leading complex, cross-functional initiatives (e.g., inclusive of at least 6 years of leading delivery managers, scrum teams, or cross-functional squads).
  • Proven record of executive- level communication and stakeholder management; credible with senior leadership and business sponsors.
  • Demonstrated experience with Agile, Lean and/or Continuous Delivery methodologies and tools; adherence to SDLC, Change Management, and Risk/Security frameworks.

Strongly Preferred:
  • Healthcare, insurance, or other regulated-industry experience.
  • Agile certifications (PgMP, DASSM, SAFe, SPC, or equivalent).
  • Experience building or transforming agile program management/ delivery management capability.
  • Care coordination or claims management domain knowledge.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:
  • Leader of the delivery team- facilitation communication, tailoring processes, empowering the team, removing impediments, and creating the conditions for mission success.
  • Laser-focus on delivering the results and honoring commitments while holding other accountable to theirs.
  • Critical thinking to decompose complex problems and chart a practical course of action under ambiguity.
  • Ability to mobilize, guide, influence and motivate teams-including executives, business partners, engineers and product managers.
  • Sound judgement and effective risk-value decision-making under ambiguous or difficult circumstances.
  • Insatiable appetite for learning and improving; you model the growth mindset and cultivate it in others.
  • Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
  • Ability to work both independently and in a team environment.
  • Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:
  • This position will be performed in the colleague's home. Work-from-home requirements include the colleague's ability to set up computer equipment within their home office. Occasional in-person team meetings may be required depending on the position.
  • This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
  • The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
  • The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
  • The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, nationality, disability status, protected veteran status, or any other status protected by law.

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