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One Call Jobs in Pennsylvania (NOW HIRING)

Luzerne County

PSAP Supervisor

Wilkes Barre, PA

$56K/yr

Confirm that 9-1-1 call-taking and dispatching are in accordance with Departmental Standard Operating Procedures. Schedule the breaks and lunches of Telecommunicators and Telecommunicator Specialists ...

Luzerne County, PA

PSAP Supervisor

Wilkes Barre, PA · On-site

$56K/yr

Confirm that 9-1-1 call-taking and dispatching are in accordance with Departmental Standard Operating Procedures. * Schedule the breaks and lunches of Telecommunicators and Telecommunicator ...

Revelare Kitchens

Sales Support Specialist

Stonybrook, PA · On-site

$20 - $25/hr

Help reps improve execution of our one-call-close process * Track performance and follow up on improvement * Support sales and operations with customer and administrative issues What We're Looking ...

New

Revelare Kitchens

Sales Support Specialist

East York, PA · On-site

$20 - $25/hr

Help reps improve execution of our one-call-close process * Track performance and follow up on improvement * Support sales and operations with customer and administrative issues What We're Looking ...

New

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All JobsOne Call JobsOne Call Jobs in Pennsylvania

One Call information

See Pennsylvania salary details

$10

$17

$25

How much do one call jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for one call in Pennsylvania is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.28 per hour, depending on experience, location, and employer.

What is a One Call?

One Call operators, also known as utility locator or 811 call center representatives, are professionals who manage requests from individuals or companies planning to dig or excavate. Their primary role is to coordinate with utility companies to ensure that underground utility lines such as gas, water, or electricity are properly marked before any digging occurs. This process helps prevent damage to vital infrastructure, personal injuries, and service disruptions. One Call operators typically work in call centers and use specialized systems to process and dispatch locate requests efficiently.

What are the key skills and qualifications needed to thrive as a One Call coordinator?

To thrive as a One Call Coordinator, you need strong organizational skills, attention to detail, and a good understanding of scheduling or dispatch procedures, often supported by a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and communication tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help individuals excel in this role. These skills are crucial for efficiently managing service requests, ensuring timely responses, and maintaining high customer satisfaction.

What are some common challenges faced by One Call coordinators, and how can they effectively manage a high volume of requests?

One Call coordinators often handle a large number of incoming service requests, which can be challenging when prioritizing urgent needs and maintaining clear communication with both customers and service providers. Effective time management, strong organizational skills, and the ability to stay calm under pressure are crucial for success. Utilizing scheduling software and maintaining well-documented records can help streamline workflow and ensure timely responses. Regular collaboration with team members and ongoing training on best practices can further enhance efficiency and service quality.

What is the difference between One Call vs Emergency Medical Technician?

AspectOne CallEmergency Medical Technician
Required CredentialsVaries by role, often includes certifications for specific servicesEMT certification (e.g., EMT-Basic, EMT-Paramedic)
Work EnvironmentCustomer service, dispatch centers, or field responseAmbulances, emergency scenes, hospitals
Employer & IndustryInsurance companies, healthcare providers, emergency servicesEMS agencies, hospitals, fire departments
Common Search & ComparisonOften compared for emergency response roles and dispatch servicesCompared for frontline emergency medical care roles

While both roles are involved in emergency response, One Call typically refers to dispatch or coordination services, whereas Emergency Medical Technicians (EMTs) provide direct pre-hospital medical care. Understanding these differences helps job seekers identify the right career path in emergency services.

What are popular job titles related to One Call jobs in Pennsylvania?

For One Call jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching One Call jobs in Pennsylvania look for?

The top searched job categories for One Call jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for One Call jobs?

Cities in Pennsylvania with the most One Call job openings:

One Call jobs near you
Infographic showing various One Call job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,346 per year, or $18 per hour.

Patient Logistics Coordinator - AHN One Call

Highmark Health

Pittsburgh, PA • On-site

Full-time

Re-posted 25 days ago

Highmark Health rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Company :
Allegheny Health NetworkJob Description :
Sign-on bonus: $3,000.00 with a two-year commitment for qualified candidates
There are (3) positions available
GENERAL OVERVIEW:
Responsible for optimizing bed utilization and ensuring appropriate patient placement within AHN facilities. This involves leveraging triage notes and hospital protocols to assign patients to the most clinically appropriate unit, verifying insurance coverage and eligibility through multiple channels payer contacts, online resources, and electronic verification systems, to advise on the most appropriate facility, and proactively addressing any placement challenges to ensure efficient patient flow
ESSENTIAL RESPONSIBILITIES
  • Leverages Electronic Medical Record (EMR) registration and bed request data to identify and resolve bottlenecks in patient flow, proactively optimizing bed utilization and improving patient throughput.20%
  • Proactively identifying and resolving potential patient placement challenges.10%
  • Maintaining accurate EMR of bed assignments and patient insurance information.10%
  • Facilitates smooth and efficient patient transfers by collaborating and partnering with physicians, care managers, hospital operations, clinical teams, and referring hospitals, ensuring effective communication and coordination throughout the notification process.15%
  • Proactively monitors bed availability and cleanliness in assigned units/facilities, anticipating needs and expediting patient placement to minimize wait times10%
  • Ensures timely resolution of delays and concerns impacting patient flow by promptly escalating issues to the Transfer Center clinical team10%
  • Appropriately field incoming transfer request calls5%
  • Developing and implementing strategies to optimize bed utilization and reduce wait times.10%
  • Precept/mentor new employees5%
  • Analyzing data related to patient placement to identify areas for improvement in efficiency and effectiveness5%
  • Other duties as assigned or requested.

QUALIFICATIONS:
Required
  • High School/GED or six months or equivalent experience
  • Experience operating a PC, using multiple screens, and various software application.
  • Experience using a multichannel phone system
  • Medical terminology and insurance verification experience
  • Call Center Experience

Substitutions
  • OR, one previous year of related experience, preferably within a medical setting, financial services, or a high volume fast paced customer service area.

Preferred
  • Associates Degree

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice

What Highmark Health employees say

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About Highmark Health

Sourced by ZipRecruiter

A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia, and eastern and northwestern New York with customers in 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. And our companies cover a diversified spectrum of essential health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions. Our financial position reflects strength and stability, with our year-end 2022 consolidated revenues totaling $26 billion. And we're proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.

Industry

Health care and social assistance and insurance services

Company size

10,000+ Employees

Headquarters location

Pittsburgh, PA, US

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