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One Call Jobs in Texas (NOW HIRING)

Silotech Group

Tier 1 Call Center Agent

San Antonio, TX

$13.75 - $18/hr

Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, May 29, 2026 City San Antonio State TX Country United States Working time Full-time Description & Requirements Maximus is ...

ENERGY OGRE LLC

Call Center - Member Care Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Work collaboratively across departments to resolve member issues, striving for one-call resolutions. * Assist members via phone, chat, and email, ensuring a seamless and consistent experience.

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$10

$16

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How much do one call jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for one call in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a One Call Coordinator, and why are they important?

To thrive as a One Call Coordinator, you need strong organizational skills, attention to detail, and a good understanding of scheduling or dispatch procedures, often supported by a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and communication tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help individuals excel in this role. These skills are crucial for efficiently managing service requests, ensuring timely responses, and maintaining high customer satisfaction.

What are One Call operators?

One Call operators, also known as utility locator or 811 call center representatives, are professionals who manage requests from individuals or companies planning to dig or excavate. Their primary role is to coordinate with utility companies to ensure that underground utility lines such as gas, water, or electricity are properly marked before any digging occurs. This process helps prevent damage to vital infrastructure, personal injuries, and service disruptions. One Call operators typically work in call centers and use specialized systems to process and dispatch locate requests efficiently.

What is the difference between One Call vs Emergency Medical Technician?

AspectOne CallEmergency Medical Technician
Required CredentialsVaries by role, often includes certifications for specific servicesEMT certification (e.g., EMT-Basic, EMT-Paramedic)
Work EnvironmentCustomer service, dispatch centers, or field responseAmbulances, emergency scenes, hospitals
Employer & IndustryInsurance companies, healthcare providers, emergency servicesEMS agencies, hospitals, fire departments
Common Search & ComparisonOften compared for emergency response roles and dispatch servicesCompared for frontline emergency medical care roles

While both roles are involved in emergency response, One Call typically refers to dispatch or coordination services, whereas Emergency Medical Technicians (EMTs) provide direct pre-hospital medical care. Understanding these differences helps job seekers identify the right career path in emergency services.

What are some common challenges faced by One Call coordinators, and how can they effectively manage a high volume of requests?

One Call coordinators often handle a large number of incoming service requests, which can be challenging when prioritizing urgent needs and maintaining clear communication with both customers and service providers. Effective time management, strong organizational skills, and the ability to stay calm under pressure are crucial for success. Utilizing scheduling software and maintaining well-documented records can help streamline workflow and ensure timely responses. Regular collaboration with team members and ongoing training on best practices can further enhance efficiency and service quality.
What are popular job titles related to One Call jobs in Texas? For One Call jobs in Texas, the most frequently searched job titles are:
What job categories do people searching One Call jobs in Texas look for? The top searched job categories for One Call jobs in Texas are:
What cities in Texas are hiring for One Call jobs? Cities in Texas with the most One Call job openings:
One Call jobs near you
Tier 1 Call Center Agent

Tier 1 Call Center Agent

Silotech Group

San Antonio, TX

$13.75 - $18/hr

Other

Posted 13 days ago

Job description

Overview:
Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our mission of providing timely, effective, and courteous technical support across unclassified and classified network environments. The successful candidate will be the first point of contact for end users, handling inquiries via phone, email, and chat, and resolving or escalating issues using the government's ServiceNow ITSM platform.
Location:
  • San Antonio, TX (100% onsite)
Clearance Requirements:
  • Active TS/SCI clearance is required.
Essential Roles and Responsibilities:
As a Tier 1 Call Center Agent, you will provide direct end-user support for technical and access issues, ensuring a high standard of customer service and prompt problem resolution. Responsibilities include:
Key Responsibilities:
  • User Support & Issue Resolution: Handle inbound and outbound calls, emails, and chat support. Identify customer issues, provide first-contact resolution where possible, and escalate unresolved incidents in accordance with documented procedures.
  • Knowledge Base Use: Leverage knowledge articles and the Tier 0 self-service portal to assist users efficiently. Collaborate with other tiers to maintain and improve the knowledge base.
  • ServiceNow Ticketing: Log, manage, and close tickets accurately in the ServiceNow ITSM system. Ensure that each interaction is documented for historical and reporting purposes.
  • Escalation and Coordination: Assess the complexity of issues, route tickets to Tier 2 or higher as needed, and provide all necessary context to ensure seamless resolution.
  • Daily Operations Monitoring: Participate in daily status checks of applications and system availability across all enclaves (NIPR, SIPR, JWICS).
  • Outage Response: Participate in the recall schedule and support after-hours outages as required by program standards.
  • Collaboration: Work closely with infrastructure teams, application developers, cybersecurity staff, and government leads to ensure user satisfaction and system performance.
Qualifications
Education:
  • Associate degree in a relevant technical field or
  • At least 2 years of experience in a technical help desk or IT support role.
Experience:
  • Familiarity with IT Service Management tools such as ServiceNow, Jira Service Management, or BMC Remedy.
  • Basic understanding of general networking concepts, user account management, and common enterprise software.
Certifications:
  • IAT Level I Certification required (e.g., A+ CE, Network+ CE, or equivalent).
  • Must comply with DoD 8570.01-M for Information Assurance positions.
Preferred Skills
  • Strong attention to detail and problem-solving abilities.
  • Excellent technical documentation skills.
  • Ability to work effectively within Agile development environments.
Other Skills
  • Strong analytical and communication skills.
  • Commitment to delivering high-quality results on schedule.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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