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One Call Jobs in Alberta (NOW HIRING)

The Brick

Call Centre Supervisor

Edmonton, AB

CA$54K - CA$65K/yr

Act as a key liaison between customers, internal teams, and field service operations * 1+ year of call centre or customer service experience required * Previous leadership, senior agent or coaching ...

The Brick

Call Centre Supervisor

Edmonton, AB

Act as a key liaison between customers, internal teams, and field service operations Qualifications * 1+ year of call centre or customer service experience required * Previous leadership, senior ...

CannAmm

Call Attendant

Edmonton, AB · On-site

Call Attendant Where YOU work, makes a difference. Life is precious and every moment matters ... Wednesday, July 1, 2026 Why Dynacare is an amazing place for YOU: * Join an award-winning "Top ...

CannAmm

Call Attendant

Edmonton, AB

Call Attendant Where YOU work, makes a difference. Life is precious and every moment matters ... Wednesday, July 1, 2026 Why Dynacare is an amazing place for YOU: * Join an award-winning "Top ...

CannAmm

Call Attendant

Edmonton, AB

Call Attendant Where YOU work, makes a difference. Life is precious and every moment matters ... Wednesday, July 1, 2026 Why Dynacare is an amazing place for YOU: * Join an award-winning "Top ...

CannAmm

Call Attendant

Edmonton, AB

Call Attendant Where YOU work, makes a difference. Life is precious and every moment matters ... Wednesday, July 1, 2026 Why Dynacare is an amazing place for YOU: * Join an award-winning "Top ...

CannAmm

Call Attendant

Edmonton, AB · On-site

Call Attendant Where YOU work, makes a difference. Life is precious and every moment matters ... Wednesday, July 1, 2026 Why Dynacare is an amazing place for YOU: * Join an award-winning "Top ...

CannAmm

Call Attendant

Edmonton, AB

Call Attendant Where YOU work, makes a difference. Life is precious and every moment matters ... Wednesday, July 1, 2026 Why Dynacare is an amazing place for YOU: * Join an award-winning "Top ...

Patronscan

Appointment Setter (Sales Admin)

Calgary, AB · On-site

Resilient; a no just means you're one call closer to a yes * Previous cold calling or sales experience is a bonus but not required * Bonus points if you've ever worked a door, served tables, or spent ...

CannAmm

Call Attendant

Edmonton, AB

Wednesday, July 1, 2026 Why Dynacare is an amazing place for YOU: * Join an award-winning "Top ... call information according to standard operating procedures - Use all override permissions to ...

CannAmm

Call Attendant

Edmonton, AB · On-site

Wednesday, July 1, 2026 Why Dynacare is an amazing place for YOU: * Join an award-winning "Top ... call information according to standard operating procedures - Use all override permissions to ...

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Showing results 1-20

All JobsOne Call JobsOne Call Jobs in Alberta

One Call information

See Alberta salary details

$21K

$69.6K

$147.5K

How much do one call jobs pay per year?

As of Jul 3, 2026, the average yearly pay for one call in Alberta is $69,613.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a One Call Coordinator, and why are they important?

To thrive as a One Call Coordinator, you need strong organizational skills, attention to detail, and a good understanding of scheduling or dispatch procedures, often supported by a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and communication tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help individuals excel in this role. These skills are crucial for efficiently managing service requests, ensuring timely responses, and maintaining high customer satisfaction.

What are One Call operators?

One Call operators, also known as utility locator or 811 call center representatives, are professionals who manage requests from individuals or companies planning to dig or excavate. Their primary role is to coordinate with utility companies to ensure that underground utility lines such as gas, water, or electricity are properly marked before any digging occurs. This process helps prevent damage to vital infrastructure, personal injuries, and service disruptions. One Call operators typically work in call centers and use specialized systems to process and dispatch locate requests efficiently.

What is the difference between One Call vs Emergency Medical Technician?

AspectOne CallEmergency Medical Technician
Required CredentialsVaries by role, often includes certifications for specific servicesEMT certification (e.g., EMT-Basic, EMT-Paramedic)
Work EnvironmentCustomer service, dispatch centers, or field responseAmbulances, emergency scenes, hospitals
Employer & IndustryInsurance companies, healthcare providers, emergency servicesEMS agencies, hospitals, fire departments
Common Search & ComparisonOften compared for emergency response roles and dispatch servicesCompared for frontline emergency medical care roles

While both roles are involved in emergency response, One Call typically refers to dispatch or coordination services, whereas Emergency Medical Technicians (EMTs) provide direct pre-hospital medical care. Understanding these differences helps job seekers identify the right career path in emergency services.

What are some common challenges faced by One Call coordinators, and how can they effectively manage a high volume of requests?

One Call coordinators often handle a large number of incoming service requests, which can be challenging when prioritizing urgent needs and maintaining clear communication with both customers and service providers. Effective time management, strong organizational skills, and the ability to stay calm under pressure are crucial for success. Utilizing scheduling software and maintaining well-documented records can help streamline workflow and ensure timely responses. Regular collaboration with team members and ongoing training on best practices can further enhance efficiency and service quality.
What are popular job titles related to One Call jobs in Alberta? For One Call jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching One Call jobs in Alberta look for? The top searched job categories for One Call jobs in Alberta are:
One Call jobs near you
Infographic showing various One Call job openings in Alberta as of June 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 100% In-person job distribution, with an average salary of $69,613 per year, or $33.5 per hour.
Call Centre Supervisor

Call Centre Supervisor

The Brick

Edmonton, AB

CA$54K - CA$65K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 18 days ago

Job description

Looking for a leadership role where your skills help deliver exceptional customer experiences and open doors to future opportunities across Trans Global Service, The Brick, and LFL Group?

WELCOME HOME!

As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support.
This is a hands-on operations leadership role responsible for coaching agents, onboarding new hires, managing schedules, and driving service performance in a fast-paced environment.
This role is ideal for a call centre leader who is ready to take ownership of team performance, training, and day-to-day operations.

About Trans Global Service

Trans Global Service (TGS) is the service organization of LFL Group, Canada’s largest retailer of furniture, appliances, and electronics.
With more than 300 team members across Canada, TGS provides appliance and furniture repair, installation, and assembly services for LFL customers, manufacturers, extended warranty companies and consumers.



  • Lead, coach, and support a team of call centre agents to deliver consistent, high-quality customer service
  • Train and onboard new hires, ensuring successful ramp-up and ongoing development
  • Monitor KPIs and provide regular coaching and feedback to improve individual and team performance
  • Manage daily service levels, queues, and workflow to meet operational and customer expectations
  • Handle escalated customer and store issues to ensure timely and professional resolution
  • Identify service challenges and improvement opportunities; collaborate with leadership on process and training enhancements
  • Support inbound and outbound calls during peak periods as needed

Operational Leadership Responsibilities

  • Develop and maintain agent schedules to ensure adequate staffing levels and achievement of service targets
  • Process payroll and review timesheets to ensure accurate and timely compensation
  • Coordinate vacation requests, leaves of absence, and shift changes while maintaining operational requirements
  • Prepare performance reports and support service level reviews (internal and customer-facing)
  • Act as a key liaison between customers, internal teams, and field service operations

  • 1+ year of call centre or customer service experience required
  • Previous leadership, senior agent or coaching experience preferred
  • Strong communication skills (verbal and written)
  • Ability to coach, train, and develop employees in a fast-paced environment
  • Strong problem-solving skills and ability to manage competing priorities
  • Experience working with performance metrics and driving team results
  • Proficiency with MS Office and call centre systems
  • Flexibility to support some Saturday shifts on a rotational basis
  • Bilingual (English/French) is a strong asset

  • A flexible and comprehensive benefits package, including paid vacation, extended health/medical, dental, vision care, life and disability insurance, RRSP matching, subsidized transit passes and an on-site gym.
  • Work-life balance: our call centre is open Monday–Friday 7am – 5pm and Saturdays 7am – 3:30pm. This role is primarily weekday shifts with one Saturday per month on a rotational basis.
  • Modern workspace: brand-new office in NW Edmonton with natural light and collaborative spaces.
  • Career Growth: TGS opens a multitude of future career opportunities, both inside TGS as well as at The Brick and other LFL Group divisions. 
  • Employee discounts on TGS services, Brick products and with partner companies such as mobile phones, fitness centre, insurance, hotels, car rentals, auto service and many more.
  • Free Parking: on-site parking for your convenience.
  •  
At TGS, you’ll be part of a growing national service organization where strong leaders can make an immediate impact on team performance, customer experience, and operational results.
Apply today and take the next step in your leadership career with TGS and LFL Group.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

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