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One Call Jobs in Alabama (NOW HIRING)

Motorola

$110K - $120K/yr

Deep proficiency with the VESTA 9-1-1 Call Handling Suite preferred. * Familiarity with Cisco networking hardware, including basic setup and troubleshooting of routers and switches preferred.

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All JobsOne Call JobsOne Call Jobs in Alabama

One Call information

See Alabama salary details

$9

$16

$22

How much do one call jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for one call in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a One Call Coordinator, and why are they important?

To thrive as a One Call Coordinator, you need strong organizational skills, attention to detail, and a good understanding of scheduling or dispatch procedures, often supported by a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and communication tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help individuals excel in this role. These skills are crucial for efficiently managing service requests, ensuring timely responses, and maintaining high customer satisfaction.

What are One Call operators?

One Call operators, also known as utility locator or 811 call center representatives, are professionals who manage requests from individuals or companies planning to dig or excavate. Their primary role is to coordinate with utility companies to ensure that underground utility lines such as gas, water, or electricity are properly marked before any digging occurs. This process helps prevent damage to vital infrastructure, personal injuries, and service disruptions. One Call operators typically work in call centers and use specialized systems to process and dispatch locate requests efficiently.

What is the difference between One Call vs Emergency Medical Technician?

AspectOne CallEmergency Medical Technician
Required CredentialsVaries by role, often includes certifications for specific servicesEMT certification (e.g., EMT-Basic, EMT-Paramedic)
Work EnvironmentCustomer service, dispatch centers, or field responseAmbulances, emergency scenes, hospitals
Employer & IndustryInsurance companies, healthcare providers, emergency servicesEMS agencies, hospitals, fire departments
Common Search & ComparisonOften compared for emergency response roles and dispatch servicesCompared for frontline emergency medical care roles

While both roles are involved in emergency response, One Call typically refers to dispatch or coordination services, whereas Emergency Medical Technicians (EMTs) provide direct pre-hospital medical care. Understanding these differences helps job seekers identify the right career path in emergency services.

What are some common challenges faced by One Call coordinators, and how can they effectively manage a high volume of requests?

One Call coordinators often handle a large number of incoming service requests, which can be challenging when prioritizing urgent needs and maintaining clear communication with both customers and service providers. Effective time management, strong organizational skills, and the ability to stay calm under pressure are crucial for success. Utilizing scheduling software and maintaining well-documented records can help streamline workflow and ensure timely responses. Regular collaboration with team members and ongoing training on best practices can further enhance efficiency and service quality.
What are popular job titles related to One Call jobs in Alabama? For One Call jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching One Call jobs in Alabama look for? The top searched job categories for One Call jobs in Alabama are:
One Call jobs near you

911 Call Taker

Huntsville-Madison County 9-1-1 Center

Huntsville, AL • On-site

$19.13 - $20.92/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Location: Huntsville, Alabama
Department: Huntsville-Madison County 9-1-1 Calltaking
Starting Salary: $19.13-$20.92 per hour with 100% Employer-paid medical insurance premiums including family coverage!
The Role: Be the Calm in the Storm
  • When someone is experiencing their worst day, you are the first voice they hear upon dialing 9-1-1. Our team is seeking 911 Operators who are motivated, responsible, and resilient individuals capable of providing quick-thinking and empathetic support. This isn't just a job; it's a vital lifeline for our community.
  • As a Public Safety Telecommunicator, you are the "first" first responder. You will manage emergency calls, prioritize the needs of the situation, and ensure responders have safety information as well as caller's emergency information needed to save lives.
What You'll Do
  • Answer & Analyze: Receive emergency calls via phone and text; determine the location and nature of the emergency. Coordinate the transfer of photos, videos, and live streams to the appropriate responding agencies.
  • Emergency Coordination: Gather primary data for medical and fire-related incidents before routing callers to the appropriate response agency.
  • Process Police Calls: For police-related emergencies, our 9-1-1 Call Takers process police calls completely utilizing a specialized computerized police protocol. This system provides a step-by-step process, ensuring that all vital information is collected and the callers receive essential, life-saving instructions.
  • Document: Efficiently enter accurate data into the system while multi-tasking under pressure.
What you Bring to the Table
  • High Stress Tolerance: You stay focused and calm even when the caller on the other end of the line is not.
  • Communication Skills: Clear voice, active listening, and the ability to extract information from frantic callers.
  • Computer and Typing Proficiency: Demonstrate strong computer skills and map interpretation abilities while maintaining necessary typing speeds during high-pressure multitasking.
  • Integrity: You understand the importance of confidentiality and public trust.
  • Flexibility: You are willing to work 12-hour shifts, overtime, and holidays.
Minimum Requirements
Required Education:
  • High School Diploma or GED equivalent.
Required Qualifications:
  • Must be at least 18 years of age.
  • Ability to type at least 25 words per minute with 80% accuracy.
  • Ability to work 6:00a.m.- 6:00p.m. or 6:00p.m.- 6:00a.m.
  • Must pass a computerized applicant test.
  • Must pass a thorough post-job offer background check.
  • Must pass a post-job offer polygraph exam.
  • Must pass a post-job offer physical examination.
  • Basic computer proficiency.
  • Must obtain and maintain Emergency Telecommunicator Certification.
  • Must obtain and maintain Emergency Police Dispatch Certification.
  • Preferred: Prior experience in customer service.
Why Join Us?
  • Competitive Benefits: 100% Employer-paid medical insurance premiums (BCBS of Alabama) including family coverage, 100% Employer-paid supplemental medical insurance, Employer-Paid Long-Term disability, Employer-Paid Term Life Insurance.
  • Optional Benefits: Dental, Vision, Short-Term Disability, pre-tax flexible spending accounts (Medical and/or Childcare), and a full cafeteria plan of other optional benefits.
  • Retirement: Full pension plan under the Retirement Systems of Alabama (Tier 1).
  • Pay Increases: Annual cost of living increases, annual longevity pay, 12 paid holidays per year.
  • Paid Training: No prior experience in emergency communications is required. You will be trained on the call handling systems, emergency protocols, and be assigned a mentor for on-the-job training.
  • Shift Structure: Staff operate on 12-hour shifts covering both day and night rotations. Day shift operate from 6:00a.m. to 6:00p.m., while night shifts operate from 6:00p.m. to 6:00a.m. Calltakers are likely to work most holidays and weekends.
  • Built-In Overtime: Your two-week pay period alternates between 36 hours one week and 48 hours the next. Any amount of hours worked over 40 hours in one week results in overtime pay. This structure provides the opportunity for built-in overtime pay based on the bi-weekly shifts, significantly boosting your annual earnings. You will have a approximately 14 days off per month, depending on your schedule for that month.
  • Other Benefits: Employee Assistance Program, 12 paid holidays each year, accrued paid sick and vacation time, and other benefits available to first responders.
How to Apply
Ready to make a difference? Click the "Apply Now" button to submit your application.
Huntsville-Madison County 9-1-1 is an Equal Opportunity Employer.
Visit madco911.com to learn more about Huntsville-Madison County 9-1-1.
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