ZipRecruiter

Log In

1

One Call Jobs in Florida (NOW HIRING)

next page

Showing results 1-20

All JobsOne Call JobsOne Call Jobs in Florida

One Call information

See Florida salary details

$8

$13

$18

How much do one call jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for one call in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a One Call Coordinator, and why are they important?

To thrive as a One Call Coordinator, you need strong organizational skills, attention to detail, and a good understanding of scheduling or dispatch procedures, often supported by a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and communication tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help individuals excel in this role. These skills are crucial for efficiently managing service requests, ensuring timely responses, and maintaining high customer satisfaction.

What are One Call operators?

One Call operators, also known as utility locator or 811 call center representatives, are professionals who manage requests from individuals or companies planning to dig or excavate. Their primary role is to coordinate with utility companies to ensure that underground utility lines such as gas, water, or electricity are properly marked before any digging occurs. This process helps prevent damage to vital infrastructure, personal injuries, and service disruptions. One Call operators typically work in call centers and use specialized systems to process and dispatch locate requests efficiently.

What is the difference between One Call vs Emergency Medical Technician?

AspectOne CallEmergency Medical Technician
Required CredentialsVaries by role, often includes certifications for specific servicesEMT certification (e.g., EMT-Basic, EMT-Paramedic)
Work EnvironmentCustomer service, dispatch centers, or field responseAmbulances, emergency scenes, hospitals
Employer & IndustryInsurance companies, healthcare providers, emergency servicesEMS agencies, hospitals, fire departments
Common Search & ComparisonOften compared for emergency response roles and dispatch servicesCompared for frontline emergency medical care roles

While both roles are involved in emergency response, One Call typically refers to dispatch or coordination services, whereas Emergency Medical Technicians (EMTs) provide direct pre-hospital medical care. Understanding these differences helps job seekers identify the right career path in emergency services.

What are some common challenges faced by One Call coordinators, and how can they effectively manage a high volume of requests?

One Call coordinators often handle a large number of incoming service requests, which can be challenging when prioritizing urgent needs and maintaining clear communication with both customers and service providers. Effective time management, strong organizational skills, and the ability to stay calm under pressure are crucial for success. Utilizing scheduling software and maintaining well-documented records can help streamline workflow and ensure timely responses. Regular collaboration with team members and ongoing training on best practices can further enhance efficiency and service quality.
What are popular job titles related to One Call jobs in Florida? For One Call jobs in Florida, the most frequently searched job titles are:
What job categories do people searching One Call jobs in Florida look for? The top searched job categories for One Call jobs in Florida are:
What cities in Florida are hiring for One Call jobs? Cities in Florida with the most One Call job openings:
One Call jobs near you
Infographic showing various One Call job openings in Florida as of July 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 57% In-person, and 43% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.
Communications Coordinator 1 (Call Center - Shift: 8am - 8pm)

Communications Coordinator 1 (Call Center - Shift: 8am - 8pm)

Lifelink Foundation

Tampa, FL

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 21 days ago

Job description

Join LifeLink — Join a Life Saving Team!

About LifeLink
More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You’ll Do

As a Communications Coordinator 1, you will directly contribute to LifeLink’s life-saving mission. 

This is an entry level position into the Communications Services Department.  This position is responsible for all incoming calls to LifeLink Foundation during business and non-business hours. In addition, this position is responsible for the screening and routing of all donor referral calls for the LifeLink of Florida, LifeLink of Georgia, and LifeLink of Puerto Rico service areas, and outside partners.

Key  Responsibilities:

  • Answers incoming Communications Services’ phone lines.
  • Obtains information for death notification referrals/messages and delivers the information to the appropriate staff member according to call schedules.
  • Performs initial evaluation of all referral calls to determine if the patient is suitable for potential organ, tissue, and/or eye donation.
  • Routes donor referral calls to appropriate coordinators for LifeLink OPOs, LifeLink Tissue Bank and external tissue banks and the eye banks.
  • Monitors referral assignments, cases notes and messages to ensure timely delivery of information to coordinators, tissue banks and eye banks.
  • Proficient use of iTransplant - Maintains potential donor referral information via data entry by following established iTransplant procedures and CSD Referral Protocol.
  • Processes organ offers from other organ procurement organizations, utilizing iTransplant.
  • Communicates with Lions Eye Institute for Transplant and Research, and the Georgia Eye Bank on 30-minute intervals for referral confirmation.
  • Participates in a departmental quality assurance schedule, once fully trained.
  • Completes and maintains Daily Call Schedule forms.
  • Receives tissue culture information (flight information, arrival times, tissues being sent, and processing information) from LLGA, LLPR, and for LifeLink Tissue Bank. Notifies appropriate LLTB Culture Case Coordinator.
  • Receives and maintains call logs for all building and equipment alarm calls for the Foundation (all locations). Follows established protocols regarding appropriate notifications.
  • Provides phone coverage for other departments during meetings, seminars, and out-of-office closures.
  • Communicates and passes on temporary information to fellow Communications Coordinators.
  • Researches donor registries and provides documentation to organ recovery coordinators.
  • Monitors Puerto Rico death notification referrals and provides support and guidance to LLPR’s 3rd party answering service.
  • Provides data entry of missed referrals for the OPOs.
  • Provides data entry of medical examiner referrals for LifeLink of Puerto Rico Communicates hospital development concerns or feedback to the appropriate divisional department.
  • Maintains and provides weekly gate access codes to LLGA staff.
  • Maintains and logs after-hours specimen drop-off for Immunology Laboratory.

    Who You Are

    • Passionate about helping others and making a difference
    • Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
    • Requires a high school diploma or equivalent.
    • Must possess working knowledge of computer, mouse, and windows application.
    • Ability to speak and enunciate clearly with a pleasant phone voice and a positive attitude.
    • Ability to maintain confidentiality - conversation discretion required.
    • Must have specific knowledge of the organization and roles of key contacts to route calls and follow-up messages.
    • Ability to handle numerous incoming calls.
    • Ability to multitask.
    • Must be able to work 12-hour rotating shifts, either 8a-8p or 8p-8a.
    • Must be flexible with schedule – including evenings, nights, weekends, and holidays. Must be able to work additional hours, both scheduled and unscheduled to provide 24/7 coverage as needed.
    • Ability to work independently within prescribed guidelines while exercising good judgment in seeking appropriate guidance as required.
    • Ability to promote and embrace a teamwork environment.
    • Position is in-office but may be worked remotely when scheduled and / or approved by department leadership.
    • Ability to lift up to 15lbs
    • A collaborator who thrives in a mission-first environment.

        Working Conditions:

          Working conditions are fully supported in a 24/7 call center/office environment.  May be required to work 12 hour shifts to provide coverage for new staff, including on weekends and holidays.   Work from home may be permitted. Some travel may be required.

          OSHA Risk Classification:  Low

          Why LifeLink?

          • Be part of an organization with a legacy of saving lives and giving hope
          • Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
          • COMPANY PAID Medical, Dental, Disability & Life Insurance
          • Generous COMPANY PAID Pension Plan for your Retirement
          • Paid Vacation, Sick Days & Holidays
          • Growth opportunities in a mission-driven, high-impact nonprofit
          • Work with purpose, knowing your efforts directly touch lives

          Diversity, Equity & Inclusion
          LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

          Ready to Help Change Lives?
          Your next career move could be the most meaningful one yet.

            Apply