Title: Compliance Officer
Location:ย ย Lauderdale, Fl 33309
Pay Rate: $38/hr to $40/hrย ย
Contract: 2+ Months extendable contactย
Handle complaints related to condominiums, timeshares, and mobile homes in a dynamic public-facing role. You'll ensure fair resolutions while delivering exceptional customer service in a professional state agency environment.
Key Responsibilities:
Contact complainants to discuss complaint details and gather information.
Review Florida statutes, analyze complaints, and determine the Division's jurisdiction.
Provide clear advisories on case closures, including reasons and appropriate resources/referrals.
Draft and send supervisor-approved written correspondence to complainants.
Close cases in Versa by adding codes, activities, and statutes.
Document all actions thoroughly in the OnBase system.
Required Skills & Qualifications:
Ability to speak and understand English (Required).
High school diploma (Required).
Excellent written and oral communication with the public (Required).
Ability to read and interpret Florida State Statutes (Required, 1 Year).
Experience working with the public in a professional environment (Required, 3 Years).
Experience analyzing public complaints (Required, 1 Year).
Experience using Versa (Highly Desired).
Experience using OnBase system (Highly Desired).
Bachelor's Degree (Highly Desired).
What We're Looking For:
Exceptional organizational skills, strong customer service mindset, and commitment to project timelines. Prior public-facing experience and statute analysis are key to success.
InstantServe is Proud to be an EOEย and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.ย ย Applicants with disabilities that require accommodation or assistance in a position please call 202-701-1667 or emailย ย contact@iserveworld.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online.ย