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On Call Internal It Jobs (NOW HIRING)

Harbor IT

Internal IT Lead

Framingham, MA · On-site

We are seeking a hands-on, experienced Internal IT Lead to build, guide, and support our internal IT function. This is a player/coach role where you'll not only lead and mentor the team but also ...

Etsy

Director Engineering, Internal IT

New York, NY

$274K - $356K/yr

The Director of Engineering, Internal IT is a senior engineering leader responsible for shaping and implementing the technology strategy that keeps Etsy's global workforce productive, connected, and ...

Etsy

Director Engineering, Internal IT

Brooklyn, NY · On-site +1

$274K - $356K/yr

The Director of Engineering, Internal IT is a senior engineering leader responsible for shaping and implementing the technology strategy that keeps Etsy's global workforce productive, connected, and ...

ConnectWise

OR · On-site

Demand Generation Manager, Internal IT ConnectWise is looking for a Demand Generation Manager to own the go-to-market engine for targeting buyers in IT departments (internal IT) across multiple ...

Wendy's

Sr Auditor - Internal IT

Dublin, OH · On-site

$81K - $138K/yr

This position's primary responsibility is for information technology and Cyber Security audits ... Educate company personnel on Internal Audit's role within the company. Pay Range: $81,000.00 - $138 ...

Inflexionpoint

Fractional IT Director

Red Bank, NJ · On-site

$175 - $225/hr

Establish and maintain the internal IT strategy, roadmap, priorities, standards, and budget recommendations. * Own the MSP relationship, including priorities, work allocation, performance ...

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As of Aug 4, 2026, the average hourly pay for on call internal it in the United States is $27.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.33 per hour, depending on experience, location, and employer.
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Infographic showing various On Call Internal It job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,583 per year, or $27.7 per hour.

Internal IT Lead

Harbor IT

Framingham, MA • On-site

Full-time

Posted 22 days ago

Job description

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients' technology and mitigate their cyber risks, so that they don't have to.
Position Overview: We are seeking a hands-on, experienced Internal IT Lead to build, guide, and support our internal IT function. This is a player/coach role where you'll not only lead and mentor the team but also directly handle tickets, resolve issues, and ensure seamless technology operations across the organization. As the first leadership hire for the IT department, you'll be instrumental in shaping the team, refining processes, and setting the standard for service delivery and technical excellence.
Pay Range: 90K-115K
Location: Ideally in Denver, CO or Framingham, MA
This is a remote role located in Denver or Framingham some onsite work will occasionally be necessary
Key Responsibilities
  • Team Leadership & Development
    • Lead, mentor, and develop a growing internal IT support team.
    • Establish operational structure, workflows, and best practices for Internal IT service delivery.
    • Plan and prioritize team activities, assign tasks, and allocate resources effectively to meet operational objectives and SLAs.
    • Foster a collaborative and accountable team culture focused on reliability, responsiveness, and user satisfaction.
  • Hands-On Support & Incident Management
    • Work tickets directly in ConnectWise (PSA) and ensure timely resolution of issues.
    • Escalate issues when appropriate and drive follow-through to resolution.
    • Serve as the technical escalation point for complex system-level issues.
  • System Administration
    • Maintain, configure, and troubleshoot infrastructure including:
      • Microsoft 365 ecosystem
      • Fortinet firewalls
      • Sentinel One Endpoint Protection
      • Azure virtual infrastructure including Windows Server
      • PSA, RMM, CMDB, PIM/PAM infrastructure and other internal tools
      • API Integration between tools
      • Monitor performance and uptime, ensuring availability and security of all IT systems.
  • Process & Documentation
    • Create and maintain internal IT documentation, including SOPs, configurations, and escalation procedures.
    • Evaluate and recommend improvements to IT workflows, policies, and tools.
    • Lead regular health checks and preventive maintenance activities to identify and address potential issues before they escalate into problems.
  • Strategic Contributions
    • Partner with leadership to align IT with business goals.
    • Assess resource needs and help plan future team growth.
    • Participate in vendor evaluations and technology roadmap discussions.

Qualifications
  • 5+ years of hands-on IT experience, including at least 1-2 years in a leadership or mentoring capacity.
  • Proven experience working as a System Administrator or similar technical role.
  • Strong technical knowledge of:
    • Windows Server, Active Directory, Microsoft 365, Azure AD
    • Cisco networking (routing, switching, wireless)
    • Fortinet firewalls
    • Sophos endpoint protection
    • ConnectWise (RMM and ticketing)
  • Ability to thrive in a fast-paced environment and adapt to shifting priorities.
  • Excellent troubleshooting, documentation, and communication skills.
  • A proactive, hands-on mindset with a strong sense of ownership and accountability.

Preferred (but not required)
  • Experience standing up or rebuilding internal IT teams or support structures.
  • Certifications such as Microsoft, Cisco (CCNA), Fortinet NSE, or Sophos certifications.
  • Exposure to ITIL practices or formal service desk operations.

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