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Network Troubleshooting Jobs (NOW HIRING)

VAE, Inc

Senior Network Security Engineer

Washington, DC · On-site

$66.25 - $86.75/hr

What You'll Do Design, implement, and sustain enterprise network infrastructures supporting high availability and mission operations Serve as a senior technical resource for network troubleshooting ...

Apex Informatics

Network Support Technician

Bartow, FL · On-site

Serve as a Tier 3 escalation resource to diagnose, troubleshoot, and restore down or degraded network devices and services within established response time expectations. * Design, implement, and ...

DCM Infotech Limited

Network Engineer

Houston, TX · On-site

Strong troubleshooting skills required for intermittent connectivity and remote-site networking issues * Must be comfortable working directly with field personnel and non-technical stakeholders

New

SmallArc, Inc

Network Engineer

Edison, NJ · On-site

Performs network troubleshooting to isolate and diagnose network problems Design, implement, and support a Cisco centric WAN, LAN, and WLAN environment. This includes routers, firewalls, security ...

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Network Troubleshooting information

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How much do network troubleshooting jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for network troubleshooting in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $29.09 per hour, depending on experience, location, and employer.

Are network technicians in demand?

Network technicians are in high demand due to the increasing reliance on computer networks and the need for maintaining and troubleshooting network infrastructure. Employers seek professionals with skills in network configuration, security, and certifications like CompTIA Network+ or Cisco CCNA. Job growth in this field is expected to be steady as organizations expand their IT capabilities.

Will AI replace CCNA jobs?

Network troubleshooting roles, such as those requiring a CCNA certification, involve complex problem-solving and hands-on skills that AI is unlikely to fully replace soon. AI tools can assist with diagnostics and automation, but human expertise remains essential for interpreting issues and implementing solutions in network environments.

What is a Network Troubleshooting job?

A Network Troubleshooting job involves diagnosing, identifying, and resolving issues within a computer network to ensure smooth communication and connectivity. Professionals in this role analyze network problems, maintain hardware and software, configure routers and switches, and monitor performance. They work with IT teams to minimize downtime, improve network security, and optimize overall efficiency. Strong problem-solving skills, knowledge of networking protocols, and experience with diagnostic tools are essential for success in this role.

What is the highest paid job in networking?

The highest paid roles in networking typically include network architects and senior network engineers, who design and manage complex network infrastructure. These positions often require advanced certifications like Cisco CCIE or Cisco CCNP and extensive experience, with salaries reaching six figures or higher depending on the industry and location.

What are some of the common challenges faced in a Network Troubleshooting role?

Professionals in Network Troubleshooting often encounter challenges such as identifying the root cause of intermittent connectivity issues, managing multiple service requests under tight deadlines, and keeping up with rapidly evolving network technologies. Working under pressure to minimize downtime while collaborating with cross-functional IT teams and sometimes non-technical users can add complexity to the job. However, overcoming these challenges provides valuable hands-on experience, strengthens troubleshooting expertise, and can lead to advancement into roles such as network engineering or IT management.

What are basic network troubleshooting skills?

Network troubleshooting skills for professionals involve diagnosing connectivity issues, using tools like ping, traceroute, and network analyzers, and understanding network protocols such as TCP/IP. These skills also include identifying hardware problems, configuring network devices, and applying basic security practices to ensure network reliability.

What are the key skills and qualifications needed to thrive in the Network Troubleshooting position, and why are they important?

To excel in Network Troubleshooting, a solid understanding of networking fundamentals, TCP/IP protocols, and diagnostic methodologies is essential, typically supported by a degree in information technology or related certifications such as CompTIA Network+ or Cisco CCNA. Familiarity with tools like Wireshark, network analyzers, and managing routers, switches, and firewalls is critical for identifying and resolving complex network issues. Strong analytical thinking, problem-solving abilities, and effective communication are important soft skills for this position. These skills ensure rapid, accurate problem resolution, minimize downtime, and maintain network performance for organizations.

More about Network Troubleshooting jobs
What cities are hiring for Network Troubleshooting jobs? Cities with the most Network Troubleshooting job openings:
What are the most commonly searched types of Network Troubleshooting jobs? The most popular types of Network Troubleshooting jobs are:
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What job categories do people searching Network Troubleshooting jobs look for? The top searched job categories for Network Troubleshooting jobs are:
Network Troubleshooting jobs near you
Infographic showing various Network Troubleshooting job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,420 per year, or $26.6 per hour.
Network Administrator

Network Administrator

College of the Holy Cross

Worcester, MA • On-site

Full-time

Posted 4 days ago

Job description

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect-one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here.
The Network Administrator is responsible for the operational support, maintenance, deployment, and troubleshooting of the College's network infrastructure. Working closely with the Senior Network Engineer, this position serves as the operational arm of the Network Team, ensuring the reliable day-to-day operation of wired and wireless network services across campus.
The Network Administrator will support a wide range of operational initiatives including switch deployment and replacement, wireless access point installation and maintenance, network troubleshooting, data closet management, VLAN administration, and ClearPass operations. The
successful candidate will be expected to learn and understand the College's network architecture and standards, execute work in accordance with established best practices, and progressively assume greater responsibility and autonomy as their knowledge and experience grow.
This role is highly hands-on and requires significant on-campus presence. While project work and documentation are important components of the position, the primary focus is maintaining the operational health, stability, and reliability of the College's network infrastructure.
Job Description
Major Areas of Responsibility
  • Review, test, validate, and maintain Network Standard Operating Procedures.
  • Monitor the Network group ticket queue in the ITS ticketing system and perform advanced troubleshooting, root cause analysis, and issue resolution.
  • Install, configure, maintain, and replace Aruba switching and wireless infrastructure.
  • Deploy, onboard, and troubleshoot wireless access points and related infrastructure.
  • Perform switch provisioning, firmware updates, module replacements, and hardware lifecycle activities.
  • Maintain and organize network data closets, including cable management, inventory validation, environmental monitoring, and equipment documentation.
  • Assist with network modernization projects including switch refreshes, wireless upgrades, network segmentation efforts, and infrastructure improvements.
  • Develop and maintain working knowledge of Aruba ClearPass and assist with operational administration, troubleshooting, endpoint onboarding, and authentication-related issues.
  • Utilize network management and monitoring platforms to proactively identify operational issues and improve network reliability.
  • Maintain IP address management records and ensure network documentation remains accurate and current.
  • Interface and interact with managed service providers, vendors, contractors, and other ITS teams to coordinate operational activities and support infrastructure initiatives.
  • Collaborate with Information Security personnel by collecting diagnostic information, reviewing firewall logs, and providing technical details necessary to support security investigations and firewall rule requests.
  • Participate in after-hours maintenance activities and provide best-effort response to critical network outages when required.
  • Occasionally provide on-site network support for home football games and other major campus events.

Expectations for Growth:
Year 1:
  • Develop a comprehensive understanding of the College's network architecture, standards, and operational practices.
  • Demonstrate proficiency in Aruba switching, wireless infrastructure, and network troubleshooting.
  • Obtain Aruba certification, CCNA, or equivalent networking certification if not already held.
  • Develop operational proficiency with Aruba ClearPass administration and troubleshooting.
  • Demonstrate the ability to independently execute routine operational tasks and maintenance activities.

Year 2:
  • Achieve Aruba ClearPass certification if not already held.
  • Assume ownership of defined operational initiatives and infrastructure improvement projects.
  • Demonstrate the ability to independently troubleshoot and resolve complex networking issues.
  • Assist in mentoring junior technical staff and contribute to the ongoing development of network documentation and operational procedures.

Minimum Qualifications
  • Bachelor's degree in a technical discipline or equivalent combination of education and relevant work experience.
  • Minimum of three years of progressively responsible experience supporting enterprise networking environments.
  • Demonstrated experience supporting enterprise switching and wireless infrastructure.
  • Working knowledge of TCP/IP networking, Layer 2 switching, Layer 3 routing, VLAN architecture, DHCP, DNS, wireless networking, and network troubleshooting methodologies.
  • Experience using common network diagnostic tools and utilities including SSH, ping, traceroute, packet captures, and cable certification tools.
  • Experience supporting Aruba, Cisco, or comparable enterprise networking platforms.
  • Ability to interpret network logs, authentication logs, and firewall logs to assist in troubleshooting and operational support activities.
  • Strong commitment to documentation, operational consistency, and adherence to established standards and best practices.

Preferred Qualifications
  • Aruba Certified Switching Associate (ACSA), Aruba Certified Switching Professional (ACSP),
  • Aruba Certified Mobility Associate (ACMA), or comparable Aruba certifications.
  • Aruba ClearPass experience and certifications.
  • Cisco CCNA or higher-level networking certifications.
  • Experience supporting network access control platforms and authentication technologies.
  • Experience in higher education or similarly complex enterprise environments.

Core Competencies
  • Strong commitment to teamwork
  • Dependable and Reliable
  • Service Oriented
  • Excellent Written & Verbal Communication
  • Proficient Problem Solving
  • Strong Technical Troubleshooting Skills
  • Understanding risks and using best practices to mitigate and minimize risk
  • Strong Documentation and Organizational Skills
  • Flexibility
  • Strong Interpersonal Skills
  • Eagerness to learn and advance technical knowledge
  • Understands, values and respects diversity as an individual, in a team and within groups while fostering an inclusive and supportive environment.

Salary Range: The salary range for the Network Engineer role $80,000-$87,000 commensurate with education and experience.
Weekly Hours:
40
Annual Work Schedule:
12 month
Application Instructions
An updated resume and cover letter are required as a part of your internal application. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College of the Holy Cross to form individuals of integrity and purpose who are committed to the flourishing of all.
Additional InformationTo review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance.
The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at hr@holycross.edu, or by calling 508-793-3391.
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.

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