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Appriver Jobs (NOW HIRING)

TekGarden

Senior IT Service Engineer

Candler, NC · On-site

  • Retirement

Experience with standard vendors (or similar tech) is preferred including Datto, Fortinet, SonicWall, StorageCraft and AppRiver is preferred. The ability to provide excellent Customer Experience (CX ...

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Appriver information

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$8

$26

$61

How much do appriver jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for appriver in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Appriver vs Security Analyst?

AspectAppriverSecurity Analyst
CertificationsCertifications in cybersecurity, network security, and cloud securityCertifications like CISSP, CISA, CompTIA Security+
Work EnvironmentManaged security services provider, focusing on cybersecurity solutions for clientsIn-house or consulting role analyzing security threats and implementing defenses
Industry UsageUsed by cybersecurity firms and managed service providersCommon in IT departments, security firms, and consulting companies

While Appriver specializes in providing managed cybersecurity services, a Security Analyst focuses on monitoring, analyzing, and responding to security threats within an organization. Both roles require cybersecurity knowledge and certifications, but Appriver operates more as a service provider, whereas Security Analysts work directly within organizations to manage security incidents.

What is AppRiver?

AppRiver is a cybersecurity and cloud-based software company that provides secure email, web protection, and productivity solutions for businesses. Founded in 2002, AppRiver specializes in services like email security, spam and virus filtering, encrypted email, and Microsoft 365 management. The company aims to help organizations protect their data, ensure compliance, and maintain secure communications. AppRiver also offers 24/7 customer support and has a reputation for ease of use and reliability.

What are the key skills and qualifications needed to thrive as an AppRiver specialist?

To thrive as an AppRiver Specialist, you typically need a strong background in IT support, cybersecurity, and knowledge of email security solutions, often with relevant certifications such as CompTIA Security+ or Microsoft 365. Familiarity with AppRiver's security tools, email encryption platforms, spam filtering systems, and cloud service management is crucial. Excellent problem-solving abilities, customer service skills, and effective communication help specialists address client concerns and manage security incidents efficiently. These skills ensure secure email environments, rapid threat response, and high customer satisfaction in a dynamic technology landscape.

What are some common challenges faced by professionals working in technical support roles at AppRiver?

Professionals in technical support roles at AppRiver often encounter challenges such as troubleshooting complex email security issues, staying updated with rapidly evolving cybersecurity threats, and managing high volumes of customer inquiries. The role requires strong problem-solving skills and the ability to communicate technical concepts clearly to users with varying technical backgrounds. Additionally, collaborating effectively with both internal development teams and external clients is crucial to resolving issues efficiently and maintaining high customer satisfaction.
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What job categories do people searching Appriver jobs look for?

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Appriver jobs near you
Infographic showing various Appriver job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Senior IT Service Engineer

TekGarden

Candler, NC • On-site

Full-time

Retirement

Re-posted 12 days ago

Job description

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We are Seeking a Senior IT Service Engineer to join a leading Technology Services company in Asheville, NC! Perks include competitive salary, excellent benefits, matching 401K and more!<\/span>
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The Senior IT Service Engineer provides technical leadership and exceptional customer service for managed service clients. With a focus on Tier 3 technical issues and a deep understanding of the technical environment of a key group of clients, the engineer will also assist with Tier 1 and Tier 2 issues and customer projects as needed.<\/span>
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Responsibilities:<\/span><\/b>
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The Senior IT Service Engineer:<\/span><\/b>
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  <\/span><\/span><\/span>Provides exceptional customer service and maintains a calm and professional tone in all customer communications.<\/span>
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  <\/span><\/span><\/span>Should generally not work on a trouble ticket for more than 4 hours without seeking escalation.<\/span>
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  <\/span><\/span><\/span>Be available in telephone queue to answer customer calls and assist with IT needs or direct customer to appropriate resource.<\/span>
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  <\/span><\/span><\/span>Serve as Tier 3 escalation within Service Group, has extensive customer and technical knowledge and enabling them to perform an assist on all task within the service group.<\/span>
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  <\/span><\/span><\/span>Participates in on\-call rotation.<\/span>
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  <\/span><\/span><\/span>Provides end user support for projects as assigned by service management in alignment with engineering needs.<\/span>
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  <\/span><\/span><\/span>Participates in back\-end execution of managed services projects at the direction of service management and engineering team.<\/span>
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  <\/span><\/span><\/span>Provides end user support for projects as assigned by service management in alignment with engineering needs.<\/span><\/p>\n

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Requirements<\/h3>


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Experience<\/span><\/u><\/b>
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  <\/span><\/span><\/span>Bachelor's Degree preferred, or High School Diploma required.<\/span>
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  <\/span><\/span><\/span>This position requires 5\-8 years of in Information Technology including end user, Windows server, Azure cloud, M365 and networking configuration and support.<\/span>
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  <\/span><\/span><\/span>Experience in an MSP and relevant tools including CW Manage, IT Glue and Kaysea VSA is preferred.<\/span>
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  <\/span><\/span><\/span>Experience with standard vendors (or similar tech) is preferred including Datto, Fortinet, SonicWall, StorageCraft and AppRiver is preferred.<\/span>
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  <\/span><\/span><\/span>The ability to provide excellent Customer Experience (CX) is essential.<\/span>
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  <\/span><\/span><\/span>Demonstrate proficient writing and speaking skills.<\/span>
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  <\/span><\/span><\/span>Must be proficient in Microsoft Office applications.<\/span>
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  <\/span><\/span><\/span>Comfort using a wide variety of IT\-specific applications.<\/span>
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Other Requirements<\/span><\/u><\/b>
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  <\/span><\/span><\/span>Must possess a valid driver's license.<\/span>
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  <\/span><\/span><\/span>Can successfully pass a drug screen and background check.<\/span>
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  <\/span><\/span><\/span>Must be able to see color to discern color\-coded wiring.<\/span>
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