11 Tekgarden Jobs Hiring Near You

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Managed Services Engineer<\/span>
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We are seeking a Managed Services Engineer<\/span> <\/span>to join a well\-respected MSP. Perks include competitive compensation, excellent benefits (including ESOP), hybrid work environment (after training and initial ramp up), great team, and work\-life balance.<\/span>
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POSITION SUMMARY<\/span><\/b>
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The Managed Services Engineer is responsible for the effective management of all assigned tickets and tasks, and to meet customer and company expectations<\/span>.<\/span><\/b>
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ESSENTIAL FUNCTIONS<\/span><\/b>
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The Managed Services, Service Engineer will:<\/span>
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  <\/span><\/span><\/span>Put the customers needs first and at the center of every action the Team Lead and the Team Members take.<\/span>
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  <\/span><\/span><\/span>Ensure an excellent Customer Experience.<\/span>
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  <\/span><\/span><\/span>Meet or exceed customer contract SLAs, commitments, and expectations.<\/span>
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o   <\/span><\/span><\/span>For minor service failures or requests, ensure customer is notified within four business hours after receiving notification that their request has been received and dispatch is pending.<\/span>
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o   <\/span><\/span><\/span>Ensure resolution on minor failures or requests begins by the end of the next business day after the request is received. Customer must be notified when resolution actions begin.<\/span>
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o   <\/span><\/span><\/span>For major failures or critical needs, ensure customer is contacted by telephone call within one hour (24\/7\/365) after receiving a request or automated alert.<\/span>
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o   <\/span><\/span><\/span>Ensure resolution on major failures or requests begins within two hours (24\/7\/365) after the request is received. Customer must be notified when resolution actions begin.<\/span>
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o   <\/span><\/span><\/span>If onsite service is required for major failures or critical needs, ensure technician is onsite within four hours (24\/7\/365) after the initial request or alert is received.<\/span>
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  <\/span><\/span><\/span>Ensure remote resolution if at all possible.<\/span>
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  <\/span><\/span><\/span>Be intimately aware of, and effectively manage his or her own open tickets. Review all open tickets with Team Lead at least first thing each morning during Team Stand\-Ups.<\/span>
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  <\/span><\/span><\/span>Continue to expand his or her technical knowledge, skillset, and technical certifications.<\/span>
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Experience<\/span><\/u><\/b>
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  <\/span><\/span><\/span>2+ years of field experience in information technology and\/or unified communications is preferred.<\/span>
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  <\/span><\/span><\/span>2+ years of experience with network, server, and desktop support.<\/span>
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  <\/span><\/span><\/span>Experience\/knowledge of traditional network technologies (such as Fortinet, SonicWall, Cisco), switching technologies, firewalls, etc.<\/span>
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  <\/span><\/span><\/span>Experience supporting Windows Server<\/span>
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  <\/span><\/span><\/span>A solid background providing, or the desire to provide, excellent Customer Experience (CX) is essential.<\/span>
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