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Microsoft Customer Support Jobs in Oregon (NOW HIRING)

Altec

Service Support Representative

Portland, OR · On-site

$18 - $23/hr

Must have demonstrated experience of providing high levels of customer support * Strong Computer Skills, especially in Microsoft Word and Microsoft Excel * Demonstrated Problem Solving Skills

Owens & Minor

Customer Advocate

Portland, OR

$75K - $85K/yr

Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and ... Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint. * Experience working ...

Owens & Minor

Customer Advocate

Portland, OR · On-site

$75K - $85K/yr

Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and ... Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint. * Experience working ...

Trimble

Technical Support Representative

Lake Oswego, OR · On-site

$19.62 - $24.52/hr

Customer Support Center Experience * Experience in multiple operating systems, such as Windows, Android, iOS, and Microsoft * Familiarity with customer support software, ticketing systems, and remote ...

Owens & Minor, Inc.

Customer Advocate

Portland, OR · On-site

$75K - $85K/yr

Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and ... Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint. * Experience working ...

Lumos

Network Support Specialist

OR · On-site +1

In this role, you'll work directly with residential and small business customers to troubleshoot ... Demonstrated proficiency using computer, email applications, and Microsoft Office. What Makes You a ...

New

StarTree

Technical Support Engineer

OR · On-site +1

As a Technical Support Engineer, you will become a critical interface between customers and ... Amazon AWS, Google Cloud, or Microsoft Azure. * Bonus points: Certification in Solutions ...

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How much do microsoft customer support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for microsoft customer support in Oregon is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $27.98 per hour, depending on experience, location, and employer.

What is a Microsoft Customer Support?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

What does a Microsoft Customer Support do?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What skills and qualifications are needed for Microsoft Customer Support?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

Does Microsoft Customer Support offer remote jobs?

Microsoft Customer Support roles often offer remote work options, especially for positions involving technical support and customer service. These jobs typically require strong communication skills, familiarity with Microsoft products, and the ability to work independently in a virtual environment.

Is Microsoft Customer Support offering work from home?

Microsoft Customer Support roles often offer remote work options, especially for technical support positions, depending on the company's policies and the specific role. Candidates should review the job listing for remote work availability and requirements, which may include familiarity with remote collaboration tools and a suitable home office setup.

What are the most commonly searched types of Microsoft Customer Support jobs in Oregon?

The most popular types of Microsoft Customer Support jobs in Oregon are:

What are popular job titles related to Microsoft Customer Support jobs in Oregon?

For Microsoft Customer Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Microsoft Customer Support jobs in Oregon look for?

The top searched job categories for Microsoft Customer Support jobs in Oregon are:

What cities in Oregon are hiring for Microsoft Customer Support jobs?

Cities in Oregon with the most Microsoft Customer Support job openings:

Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,957 per year, or $24.5 per hour.

Service Support Representative

Altec

Portland, OR • On-site

$18 - $23/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 26 days ago

Altec rating

8.3

Company rating: 8.3 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

121st of 499 rated machine equipment manufacturers

Job description

Why Join Altec?
The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada.
Altec is a manufacturing company, Made in America. We are building on 98+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment and can be found across the U.S. and in over 100 countries around the world.
This position is located at the Portland, OR Service Center.
PURPOSE OF POSITION:
  • Responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

MAJOR RESPONSIBILITIES:
Administrative Service Support
  • Creates accurate and timely repair orders.
  • Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.
  • Performs specific customer requirements for the opening and closing of Service Requests.
  • Resolves problems with strong analytical and administrative abilities.
  • Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer.

Inventory Service Support
  • Assists Supervisors and Technicians with the scheduling of required inventory actions.
  • Maintains accurate records for dissemination to Accounting, Supervision, and Inventory owners to facilitate continuous improvement in inventory management and accuracy.
  • Conducts Freight debrief per established standards.
  • Creates shipping labels as required for Mobile Service and Centralized shops as directed/required
  • Attends peer to peer training as required to develop and maintain all required skills.

Parts Service Support
  • Conducts Stock parts order entry, form entry as directed per established standards.
  • Researches parts with assistance/oversight of applicably trained peers and/or supervision.
  • Reconciles requests for parts order follow up and escalate as required.
  • Determines correct billing requirements required to fulfill requests accurately and timely are being meet by reading Bill of Materials, Parts Pages and related information.
  • Conducts the P.O. process within established Altec standards and provide accountability as required.
  • All other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
  • High School Diploma or GED required and
  • Two years of experience in an industry-related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Or
  • Bachelor's Degree and
  • One years' experience in industry related field preferred (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Also,
  • Hydraulic or mechanical background preferred
  • Must have demonstrated experience of providing high levels of customer support
  • Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
  • Demonstrated Problem Solving Skills
  • Strong attention to detail
  • Solid team player with a collaborative nature
  • Ability to multitask and handle multiple transactions
  • Ability to work effectively in a fast-paced environment
  • Excellent written and verbal communication

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted
Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork
Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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