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Microsoft 365 Technical Support Engineer Jobs (NOW HIRING)

RIT Solutions, Inc.

Senior Microsoft 365 Engineer

$107K - $146K/yr

... support hybrid Microsoft 365, identity, endpoint, and application services • Strong technical ... engineering activities, projects, initiatives, customer requirements, and end-user support needs.

VLink Inc

Strong experience supporting Microsoft 365 collaboration platforms, including Microsoft Teams ... Ability to create and maintain technical documentation, knowledge articles, and operational ...

Lincoln IT

Tier I Support Engineer

East Hampton, NY · On-site

Troubleshoot and resolve end-user issues involving Windows operating systems, Microsoft 365 ... Escalate complex technical issues to senior engineers while maintaining ownership and communication ...

Lincoln IT

Tier I Support Engineer

East Hampton, NY · On-site

Troubleshoot and resolve end-user issues involving Windows operating systems, Microsoft 365 ... Escalate complex technical issues to senior engineers while maintaining ownership and communication ...

Lonmin

ICT Support Engineer

Columbus, MT

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... technical experience. * Experience supporting Windows, Microsoft 365, end-user devices, basic ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

$97K/yr

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... technical experience. * Experience supporting Windows, Microsoft 365, end-user devices, basic ...

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Microsoft 365 Technical Support Engineer information

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$119.5K

How much do microsoft 365 technical support engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for microsoft 365 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

Does Microsoft 365 include technical support?

Microsoft 365 offers technical support to its subscribers, including options like phone, chat, and online help for troubleshooting and assistance. Support availability and levels vary depending on the subscription plan, and Microsoft 365 Technical Support Engineers often help users resolve issues related to the platform and its services.
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Microsoft 365 Technical Support Engineer jobs near you
Infographic showing various Microsoft 365 Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

IT Support Engineer II

The Solutions Team Inc

Flowood, MS • On-site

Full-time

Medical, PTO

Re-posted 21 days ago

Job description

Description

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

  • Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
  • Administer user accounts, permissions, and access controls across client environments
  • Monitor and maintain servers, workstations, and network devices
  • Perform patching, updates, and security hardening tasks
  • Serve as an escalation resource for lower-level engineers
  • Maintain accurate and thorough documentation in service management systems
  • Communicate technical information clearly to clients and internal teams

Requirements

Required Skills & Qualifications

  • 2-4 years of IT support experience
  • Strong understanding of networking fundamentals
  • Hands-on experience with Microsoft 365 and Windows Server
  • Strong troubleshooting and documentation skills

Preferred Qualifications

  • Experience working in a Managed Service Provider environment
  • PowerShell or scripting knowledge
  • macOS and iOS support experience

Benefits & Perks

  • Paid Time Off program in accordance with company policy
  • Company-observed paid holidays
  • Health insurance options available to eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

Apply