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Merchant Success Manager Jobs (NOW HIRING)

Whatnot

Customer Success Manager

Los Angeles, CA · On-site

$113K - $155K/yr

We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and ... You've worked with creators, sellers, merchants, brands, or small businesses. * You've helped ...

PayPal

Customer Success Manager

Omaha, NE · On-site

We help merchants and consumers connect, transact, and complete payments, whether they are online ... Minimum 7 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success ...

Clayton Homes

Customer Success Manager

Fort Worth, TX · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Manage and maintain knowledge of products and merchandising, inventory management, and promotions ...

Clayton Homes

Customer Success Manager

Buckeye, AZ · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... merchandising, inventory management, and promotions, making positive adjustments when needed. • ...

PPRO

Customer Success Manager

Chicago, IL · Hybrid

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... merchants) and our global technical and commercial teams. What you'll be doing: Operational ...

PPRO

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... merchants) and our global technical and commercial teams. What you'll be doing: Operational ...

JPMorgan Chase & Co

Client Success Manager

Plano, TX

As a Client Success Regional Manager, you will have the opportunity to lead a dynamic team, drive ... merchant, card, credit, legal, compliance, etc. Preferred Qualifications, skills and capabilities

InvoiceCloud

OR

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group ... Background in electronic billing, payments, merchant services, or related SaaS platforms preferred

InvoiceCloud

Customer Success Manager

Boston, MA

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group ... Background in electronic billing, payments, merchant services, or related SaaS platforms preferred

J.P. Morgan

Client Success Manager

Plano, TX

As a Client Success Regional Manager, you will have the opportunity to lead a dynamic team, drive ... merchant, card, credit, legal, compliance, etc. Preferred Qualifications, skills and capabilities

Softline Solutions

Customer Success Manager

Glendale, CA · On-site

$55K - $70K/yr

Some companies include Closets by Design, Canada Dental Group, travel companies, and merchandise ... About the role Softline Solutions is on the hunt for a Customer Success Manager who thrives in a ...

Trellus INC.

Client Success Manager

Long Beach, NY · On-site

Job Type Full-time Description Build relationships with merchant partners, help them with issues ... Work closely with the sales director and the sales team for growth, and management of merchant ...

Numerator

Customer Success Manager

$66K - $87K/yr

You will work closely with end users and senior stakeholders across Sales, Marketing, Merchandising ... Skills & Requirements * 3+ years of relevant experience in Customer Success, account management ...

InvoiceCloud

Customer Success Manager

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group ... Background in electronic billing, payments, merchant services, or related SaaS platforms preferred

JPMorgan Chase & Co.

Client Success Manager

Charlotte, NC · On-site

$104K - $165K/yr

As a Client Success Regional Manager, you will have the opportunity to lead a dynamic team, drive ... merchant, card, credit, legal, compliance, etc. Preferred Qualifications, skills and capabilities

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Merchant Success Manager information

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How much do merchant success manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for merchant success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchant Success Manager, and why are they important?

To thrive as a Merchant Success Manager, you need a solid grounding in e-commerce operations, account management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, e-commerce systems like Shopify or Magento, and data analysis tools such as Excel or Tableau is typically required. Exceptional communication, problem-solving, and relationship-building abilities help you stand out in this role. These skills enable Merchant Success Managers to optimize merchant performance, drive growth, and ensure long-term client satisfaction.

How much does a CSM earn?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand sectors can earn higher salaries, often supplemented with bonuses and commissions.

Do CSMs make good money?

Customer Success Managers (CSMs) often earn competitive salaries that vary based on industry, experience, and location. Entry-level CSMs typically start with lower pay, while experienced professionals with strong communication and technical skills can earn higher compensation, including bonuses and commissions. Overall, CSMs can have a lucrative career path with opportunities for growth and increased earnings.

What is a Merchant Success Manager?

A Merchant Success Manager is a professional who works closely with businesses that sell products or services through a particular platform or service provider. Their main responsibility is to ensure merchants are satisfied, supported, and able to maximize the value of the platform. They assist with onboarding, provide ongoing training, resolve issues, and help merchants optimize their sales and operations. By building strong relationships, Merchant Success Managers help drive retention, growth, and overall merchant satisfaction.

How does a Merchant Success Manager typically collaborate with other teams to support client growth?

As a Merchant Success Manager, you’ll regularly work cross-functionally with teams such as Sales, Product, and Customer Support to ensure merchants receive comprehensive service. You often act as the bridge between merchants and internal stakeholders, communicating merchant feedback to products and troubleshooting with support. This collaboration helps proactively address merchant needs, identify upsell opportunities, and drive continuous improvement in the merchant experience.

What does a merchant success manager do?

A merchant success manager is responsible for building strong relationships with merchants, understanding their needs, and ensuring they successfully use a company's products or services. They provide support, onboarding, and strategic guidance to help merchants grow their business and maximize value. This role often involves collaboration with sales, customer support, and product teams, and requires strong communication and problem-solving skills.

What jobs in the US pay 300,000 a year?

A Merchant Success Manager typically earns between $80,000 and $150,000 annually, with senior or specialized roles potentially reaching or exceeding $200,000. Jobs that pay $300,000 or more often include executive positions such as Chief Executive Officers, Chief Financial Officers, or specialized roles like investment bankers, surgeons, or tech executives, which require extensive experience, advanced skills, and often leadership responsibilities.
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Merchant Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Whatnot

Los Angeles, CA • On-site

$113K - $155K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Join the Future of Commerce with Whatnot!
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Role
Our Customer Success team is responsible for driving sustainable business growth and fostering deep relationships with our sellers on Whatnot. This role will involve collaborating with some of the most strategic and fastest growing partners in our ecosystem, where you'll be building the foundation for helping early sellers achieve near and long term business success. As an early member of our Customer Success team, you will be instrumental in helping shape our motion at Whatnot, bridging the gap between sales and post-sales. We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce.
In this role, you will:
  • Develop and nurture early seller relationships and serve as their trusted advisor and business consultant. Deeply understand sellers' business and goals, navigate objections, build trust quickly, and provide personalized coaching to help Whatnot sellers achieve high growth goals and find long-term success on Whatnot.
  • Manage a pipeline of high growth sellers and develop a strategy for sustainable adoption, growth and retention. Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals.
  • Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth.
  • Use quantitative and qualitative data to find growth opportunities, diagnose seller issues, and make actionable recommendations that improve seller outcomes and team efficiency.
  • Test new tactics, playbooks, and strategies that unlock step-change growth for sellers and help the Customer Success and Category teams learn faster.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our New York City, Los Angeles, or San Francisco hub.
You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
As our next Customer Success Manager, CatEx, you should have experience in a customer-facing or revenue-driving role where trust, urgency, and follow-through mattered.
You should have:
  • Strong selling and relationship-building skills. You can build trust with sellers, navigate objections, and motivate people to take action.
  • Customer instinct. You listen closely, understand what sellers need, and translate that into practical guidance that helps them grow.
  • High ownership and resourcefulness. You're willing to go deep, do the unglamorous work, and figure out what's needed to help sellers succeed.
  • Speed and adaptability. You can ramp quickly, respond to changing priorities, and deliver immediate impact without waiting for a perfect playbook.
  • Strong teammate instincts. You work well across Sales, Category, Product, Operations, and Support to deliver exceptional customer experiences.
  • Analytical judgment. You can use data to spot patterns, prioritize sellers, measure progress, and turn insights into clear next steps.
  • Comfort holding sellers accountable. You can be direct, helpful, and clear when a seller needs to change behavior, follow through on commitments, or focus on higher-impact actions.
  • Genuine curiosity about Whatnot's product, categories, and seller communities. All Whatnauts are expected to use the product as both a buyer and seller.
  • AI-forward working habits. You look for ways to use modern tools to move faster, reduce manual work, and improve decision-making.

Bonus signals we look for:
  • You've worked with creators, sellers, merchants, brands, or small businesses.
  • You've helped customers or partners grow revenue, retention, engagement, or adoption.
  • You've built or improved customer success, onboarding, sales, or partnerships playbooks in a startup environment.
  • You've worked closely with category, sales, or operations teams to improve the customer experience.
  • You've owned a book of business, seller cohort, or partner portfolio with measurable growth goals.
Benefits
  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
  • Parental Leave
    • 16 weeks of paid parental leave + one month gradual return to work. Company leave allowances run concurrently with country leave requirements which take precedence.
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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