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Merchant Success Manager information

See Colorado salary details

$34.2K

$87.3K

$147.2K

How much do merchant success manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for merchant success manager in Colorado is $87,343.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $104,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchant Success Manager, and why are they important?

To thrive as a Merchant Success Manager, you need a solid grounding in e-commerce operations, account management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, e-commerce systems like Shopify or Magento, and data analysis tools such as Excel or Tableau is typically required. Exceptional communication, problem-solving, and relationship-building abilities help you stand out in this role. These skills enable Merchant Success Managers to optimize merchant performance, drive growth, and ensure long-term client satisfaction.

How much does a CSM earn?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand sectors can earn higher salaries, often supplemented with bonuses and commissions.

Do CSMs make good money?

Customer Success Managers (CSMs) often earn competitive salaries that vary based on industry, experience, and location. Entry-level CSMs typically start with lower pay, while experienced professionals with strong communication and technical skills can earn higher compensation, including bonuses and commissions. Overall, CSMs can have a lucrative career path with opportunities for growth and increased earnings.

What is a Merchant Success Manager?

A Merchant Success Manager is a professional who works closely with businesses that sell products or services through a particular platform or service provider. Their main responsibility is to ensure merchants are satisfied, supported, and able to maximize the value of the platform. They assist with onboarding, provide ongoing training, resolve issues, and help merchants optimize their sales and operations. By building strong relationships, Merchant Success Managers help drive retention, growth, and overall merchant satisfaction.

How does a Merchant Success Manager typically collaborate with other teams to support client growth?

As a Merchant Success Manager, you’ll regularly work cross-functionally with teams such as Sales, Product, and Customer Support to ensure merchants receive comprehensive service. You often act as the bridge between merchants and internal stakeholders, communicating merchant feedback to products and troubleshooting with support. This collaboration helps proactively address merchant needs, identify upsell opportunities, and drive continuous improvement in the merchant experience.

What does a merchant success manager do?

A merchant success manager is responsible for building strong relationships with merchants, understanding their needs, and ensuring they successfully use a company's products or services. They provide support, onboarding, and strategic guidance to help merchants grow their business and maximize value. This role often involves collaboration with sales, customer support, and product teams, and requires strong communication and problem-solving skills.

What jobs in the US pay 300,000 a year?

A Merchant Success Manager typically earns between $80,000 and $150,000 annually, with senior or specialized roles potentially reaching or exceeding $200,000. Jobs that pay $300,000 or more often include executive positions such as Chief Executive Officers, Chief Financial Officers, or specialized roles like investment bankers, surgeons, or tech executives, which require extensive experience, advanced skills, and often leadership responsibilities.
What are popular job titles related to Merchant Success Manager jobs in Colorado? For Merchant Success Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Merchant Success Manager jobs in Colorado look for? The top searched job categories for Merchant Success Manager jobs in Colorado are:
What cities in Colorado are hiring for Merchant Success Manager jobs? Cities in Colorado with the most Merchant Success Manager job openings:
Merchant Success Manager jobs near you

Merchant Retention Specialist - Boulder, CO or El Paso, TX

SumUp

Boulder, CO

$55K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Merchant Retention Specialist 

** El Paso, TX or Boulder, CO **

Office First

Who you are:  

As our Merchant Retention Specialist, you'll work directly with merchants who are at risk of canceling and help them find value in SumUp's products again. Your goal is to resolve concerns, rebuild trust, and ensure long-term merchant success.

What you'll do:

  • Manage inbound cancellation calls and retention cases, guiding merchants through personalized solutions to reduce churn.
  • Proactively reach out to merchants flagged for inactivity, dissatisfaction, or NPS concerns-rebuilding confidence through training, troubleshooting, and re-onboarding.
    Maintain a daily workflow of 45+ outbound calls and 10+ resolution activities, while keeping your churn queue below 20.
  • Reverse 6+ "awaiting cancellation" accounts per month and conduct 40+ one-on-one merchant trainings per month.
  • Keep discounts under 6% and one-time credits under 60%, preserving revenue while resolving concerns.
    Surface churn trends, customer feedback, and recurring issues to help influence upstream improvements across product, CX, and sales.

What we're looking for:

  • You have 1-3 years of experience in customer retention, account management, or sales-ideally in a high-volume or merchant-facing environment.
    You're calm under pressure and skilled in objection handling, de-escalation, and building trust through conversation.
    You're proficient in CRM tools (especially Salesforce) and familiar with POS or payment processing systems.
    You thrive in fast-paced environments, juggling multiple cases and calls while meeting daily KPIs.
  • You're empathetic, solution-oriented,  and passionate about helping small businesses succeed.
  • You take ownership of your work, adapt quickly to change, and communicate clearly with both merchants and internal teams.
  • Demonstrate strong accuracy and precision while being able to work efficiency.

Who we are:

Business owners are at the heart of everything we do at SumUp, which is why we create powerful, easy-to-use financial solutions to help them. With a founder's mentality and a 'team-first' attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love. 

SumUp is a global financial technology company that allows businesses of all sizes to manage their business and accept payments both in-store and online. Named as Europe's fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 36 markets across Europe, the U.S., South America, and Australia. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes, SumUp is the partner of choice for small businesses from every walk of life.

Compensation: 

  • $55k-$75k
  • Compensation will be finalized based on the candidate's experience and location!

Benefits & More:

  • We're a truly global team of 4000+ people from 60+ countries, working to help small businesses across 3 continents.
  • Startup environment and small, cross-functional teams 
  • A full suite of benefits including medical, dental and vision
  • 22 days vacation days & 8 sick days plus 11 paid holidays
  • 401(K) employer match and paid parental leave
  • One month of sabbatical after every 3 years of employment

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

Job Application Tip

We recognize that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

#SumUpUSA

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