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Merchant Success Manager information

See Kansas salary details

$29K

$74.1K

$124.9K

How much do merchant success manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for merchant success manager in Kansas is $74,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $88,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchant Success Manager, and why are they important?

To thrive as a Merchant Success Manager, you need a solid grounding in e-commerce operations, account management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, e-commerce systems like Shopify or Magento, and data analysis tools such as Excel or Tableau is typically required. Exceptional communication, problem-solving, and relationship-building abilities help you stand out in this role. These skills enable Merchant Success Managers to optimize merchant performance, drive growth, and ensure long-term client satisfaction.

How much does a CSM earn?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand sectors can earn higher salaries, often supplemented with bonuses and commissions.

Do CSMs make good money?

Customer Success Managers (CSMs) often earn competitive salaries that vary based on industry, experience, and location. Entry-level CSMs typically start with lower pay, while experienced professionals with strong communication and technical skills can earn higher compensation, including bonuses and commissions. Overall, CSMs can have a lucrative career path with opportunities for growth and increased earnings.

What is a Merchant Success Manager?

A Merchant Success Manager is a professional who works closely with businesses that sell products or services through a particular platform or service provider. Their main responsibility is to ensure merchants are satisfied, supported, and able to maximize the value of the platform. They assist with onboarding, provide ongoing training, resolve issues, and help merchants optimize their sales and operations. By building strong relationships, Merchant Success Managers help drive retention, growth, and overall merchant satisfaction.

How does a Merchant Success Manager typically collaborate with other teams to support client growth?

As a Merchant Success Manager, you’ll regularly work cross-functionally with teams such as Sales, Product, and Customer Support to ensure merchants receive comprehensive service. You often act as the bridge between merchants and internal stakeholders, communicating merchant feedback to products and troubleshooting with support. This collaboration helps proactively address merchant needs, identify upsell opportunities, and drive continuous improvement in the merchant experience.

What does a merchant success manager do?

A merchant success manager is responsible for building strong relationships with merchants, understanding their needs, and ensuring they successfully use a company's products or services. They provide support, onboarding, and strategic guidance to help merchants grow their business and maximize value. This role often involves collaboration with sales, customer support, and product teams, and requires strong communication and problem-solving skills.

What jobs in the US pay 300,000 a year?

A Merchant Success Manager typically earns between $80,000 and $150,000 annually, with senior or specialized roles potentially reaching or exceeding $200,000. Jobs that pay $300,000 or more often include executive positions such as Chief Executive Officers, Chief Financial Officers, or specialized roles like investment bankers, surgeons, or tech executives, which require extensive experience, advanced skills, and often leadership responsibilities.
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What cities in Kansas are hiring for Merchant Success Manager jobs? Cities in Kansas with the most Merchant Success Manager job openings:
Merchant Success Manager jobs near you
Merchant Implementation Manager

Merchant Implementation Manager

BASYS Processing

Lenexa, KS • On-site

Full-time

Posted 10 days ago

Job description

Grow with a team that leads with service and builds with purpose.
At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you're energized by meaningful work and motivated to make a real impact, you'll feel right at home here.
We personalize payments and elevate service so our clients can grow with confidence. And we're building a company where innovation, care and accountability shape how we work: together.
Summary
Facilitates the onboarding process from start to finish with new merchants. Makes the first point of contact with merchants from the Operations side, validating the information provided on their application and setting expectations for next steps. Follows their assigned merchants' progress from application submission, through the first deposit with Basys, helping to resolve any issues and train them on equipment along the way. Serves as a liaison between merchants, sales agents, partners, boarding and deployment groups.
Employees in this role are expected to perform their duties in accordance with The Way We Work, helping to create a company where innovation and care drive meaningful connections.
Duties & Responsibilities
Essential Functions
  • Manages the implementation process which includes validation and planning calls, underwriting responses, implementation follow through, and more.
  • Sets expectations with merchants based on typical timelines for their business type and current turnaround times for onboarding teams.
  • Serves as main point of contact for merchant, sales agent, partner, and internal teams during the onboarding phase.
  • Spends much of their day on outbound communication with merchants to keep progress moving, relay a sense of urgency, achieve efficient boarding times and first deposits, while maintaining a positive merchant experience.
  • Assists with setting onboarding teams' priorities based on timelines established with merchants.
  • Provides training and troubleshooting to merchants and assures compliancy standards are met.

Additional Responsibilities
  • To remain innovative and efficient, the use of AI is typical and expected within this role and at Basys
  • Responsible for hitting SLAs.
  • Provide feedback to managers around opportunities for improvement that are uncovered during onboarding.
  • Identify circumstances where processing will be delayed and follow separate procedures.
  • Complete other assigned duties as requested.

Requirements
  • This role is eligible for a hybrid. Up to 1 day per week may be worked remotely in accordance with the telecommuting policy
  • This role is eligible for a hybrid schedule. Up to 1 day per week may be worked remotely in accordance with the telecommuting policy.
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience
  • Associate or Bachelor's Degree Preferred
  • A minimum of 2 years of experience in a financial institution or customer service position required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.

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