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Director Of Merchant Services Jobs (NOW HIRING)

Nicolet National Bank

Merchant Services Associate

WI · On-site

This role can be performed at any of our Fox Valley branches. The Merchant Services Associate is responsible for supporting the delivery, onboarding, service, and growth of merchant services. The ...

Robert Half

Director of Merchandising

Manhattan Beach, CA · On-site

$120K - $155K/yr

We are in search of an experienced merchandising professional to lead assortment planning and inventory strategy across retail, wholesale, and e-commerce channels. This role is responsible for ...

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Director Of Merchant Services information

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$35K

$92.1K

$175K

How much do director of merchant services jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director of merchant services in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

How do merchant services make money?

A Director of Merchant Services understands that merchant services make money primarily through transaction fees charged to merchants for processing payments, including interchange fees, service charges, and monthly account fees. Additional revenue may come from value-added services like fraud protection, equipment leasing, and software solutions. Managing these revenue streams requires knowledge of payment processing tools and industry fee structures.

What is the lowest position at a bank?

The lowest positions at a bank often include entry-level roles such as bank teller or customer service representative. These roles typically require minimal experience and serve as starting points for careers in banking, with opportunities for advancement through experience and additional training or certifications.

What are some typical challenges faced by a Director of Merchant Services, and how can they be addressed?

Directors of Merchant Services often face challenges related to integrating new payment technologies, maintaining high levels of client satisfaction, and navigating regulatory changes. To address these, it’s important to stay current with industry trends, foster strong relationships with both internal teams and merchant clients, and implement robust training programs for staff. Collaboration with IT, compliance, and sales departments is also crucial to ensure seamless operations and proactive problem-solving.

What does a Director of Merchant Services do?

A Director of Merchant Services oversees the strategy, operations, and management of payment processing solutions for businesses, often within financial institutions or payment companies. They are responsible for leading teams that manage merchant accounts, ensuring compliance with industry regulations, and optimizing payment processes for efficiency and security. Their role often includes developing partnerships, improving customer experiences, and driving growth in merchant acquisition and retention. This leadership position requires a strong understanding of payment technologies, risk management, and market trends in the payments industry.

What is a merchant banker's salary?

A merchant banker's salary varies based on experience, location, and the size of the firm, but typically ranges from $80,000 to over $200,000 annually. Senior roles or those with extensive client portfolios can earn significantly more, often supplemented by bonuses and commissions. Compensation also depends on skills in financial analysis, deal structuring, and client relationship management.

What is a merchant services specialist?

A merchant services specialist is a professional who manages and supports payment processing solutions for businesses, including credit card and electronic transactions. They often work with payment gateways, merchant accounts, and may assist with compliance and troubleshooting to ensure smooth transaction operations.
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Director Of Merchant Services jobs near you
Infographic showing various Director Of Merchant Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Merchant Services Relationship Mgr. (Merchant Advocate)

Pinnacle Bank/Bank of Colorado

Omaha, NE

Full-time

Posted 7 days ago

Job description

Description
JOB SUMMARY:
Responsible for managing the Merchant Services program by focusing on new growth opportunities, retaining current customers, and advocating for the interests of Pinnacle Bancorp.  Enables and supports market personnel to drive quality referrals; proactively engages with Clover salesforce; utilizes project management skills to effectively plan, organize, and execute work that supports merchant income; and participates in partnership calls and meetings as an advocate for assigned bank charters. 
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
  • Work with Pinnacle/BOC bankers to effectively identify and develop Merchant Services opportunities to generate new referrals, activate new merchants, and retain merchant customers to grow our portfolio and consistently achieve sales goals throughout the organization.
  • Act as direct liaison between Merchant Services Provider and their sales teams to drive, develop, and retain new merchant processing relationships.
  • Collaborate with bank Treasury Managers to design and implement customer sales plans that will lead to effective cross-sale opportunities.
  • Maintain and apply a thorough understanding of Merchant Services and current policies to ensure the submission of accurate merchant referrals.
  • Develop and provide accurate monthly reporting to executives and bank managers, highlighting both successes and areas of opportunities.
  • Utilize project management skills to effectively plan, organize, and execute projects related to Merchant Services.
  • Travels between branches to meet cash managers, business consultants and customers. 
  • Performs other duties as assigned by management.
  • Regular and reliable attendance.
  • Regularly exercising independent judgement and discretion over matters of significance. 
  • Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary. 
  • Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely. 
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of merchant services products, sales, and compliance.
  • Knowledge of program management practices and principles.
  • Skill in leveraging data to inform plans and monitor business outcomes.
  • Knowledge of Fiserv system, Word, Excel, and merchant services software. 
  • Skill in communicating and coordinating activities with management, customers, coworkers, and vendors. Communication must be timely and strong.
  • Ability to develop marketing and/or training materials that enable bank teams to effectively communicate, sell, and support Merchant clients of any size. 
  • Ability to research and develop new products and techniques.
  • Ability to travel up to 50% of the time. 
 
EDUCATION AND EXPERIENCE:
  • High School diploma or equivalent work experience, college degree preferred.
  • Five or more years of bank and merchant sales experience with sales preferred.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made when necessary and effective to enable individuals with disabilities to perform essential functions.
NOTE:  The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel. Additional duties may be assigned.

More Details
Position can be located in Omaha or Lincoln, depending on available office space.