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Director Of Merchant Services Jobs (NOW HIRING)

Nicolet National Bank

Merchant Services Associate

WI · On-site

This role can be performed at any of our Fox Valley branches. The Merchant Services Associate is responsible for supporting the delivery, onboarding, service, and growth of merchant services. The ...

Hilltop Holdings

Merchant Services Officer

Lubbock, TX · On-site

The Merchant Services Officer is responsible for the development of new merchant services business, the expansion of existing bank business relationships, and the servicing of existing customers ...

Thuma

Director of Merchandising

San Francisco, CA

$160K - $200K/yr

The Thuma team is seeking a Director of Merchandising to lead merchandising strategy and business ... The ideal candidate combines strong merchant instincts with analytical rigor. They are equally ...

Yellowstone Local

Director of Merchandising

Hickory, KY · On-site

$145K - $165K/yr

Focus on innovation, continuous improvement, and delivering value to customers Your New Role As the Director of Merchandising, you will lead merchandising strategy across multiple sales channels ...

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$35K

$92.1K

$175K

How much do director of merchant services jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director of merchant services in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

How do merchant services make money?

A Director of Merchant Services understands that merchant services make money primarily through transaction fees charged to merchants for processing payments, including interchange fees, service charges, and monthly account fees. Additional revenue may come from value-added services like fraud protection, equipment leasing, and software solutions. Managing these revenue streams requires knowledge of payment processing tools and industry fee structures.

What is the lowest position at a bank?

The lowest positions at a bank often include entry-level roles such as bank teller or customer service representative. These roles typically require minimal experience and serve as starting points for careers in banking, with opportunities for advancement through experience and additional training or certifications.

What are some typical challenges faced by a Director of Merchant Services, and how can they be addressed?

Directors of Merchant Services often face challenges related to integrating new payment technologies, maintaining high levels of client satisfaction, and navigating regulatory changes. To address these, it’s important to stay current with industry trends, foster strong relationships with both internal teams and merchant clients, and implement robust training programs for staff. Collaboration with IT, compliance, and sales departments is also crucial to ensure seamless operations and proactive problem-solving.

What does a Director of Merchant Services do?

A Director of Merchant Services oversees the strategy, operations, and management of payment processing solutions for businesses, often within financial institutions or payment companies. They are responsible for leading teams that manage merchant accounts, ensuring compliance with industry regulations, and optimizing payment processes for efficiency and security. Their role often includes developing partnerships, improving customer experiences, and driving growth in merchant acquisition and retention. This leadership position requires a strong understanding of payment technologies, risk management, and market trends in the payments industry.

What is a merchant banker's salary?

A merchant banker's salary varies based on experience, location, and the size of the firm, but typically ranges from $80,000 to over $200,000 annually. Senior roles or those with extensive client portfolios can earn significantly more, often supplemented by bonuses and commissions. Compensation also depends on skills in financial analysis, deal structuring, and client relationship management.

What is a merchant services specialist?

A merchant services specialist is a professional who manages and supports payment processing solutions for businesses, including credit card and electronic transactions. They often work with payment gateways, merchant accounts, and may assist with compliance and troubleshooting to ensure smooth transaction operations.
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Director Of Merchant Services jobs near you
Infographic showing various Director Of Merchant Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.
Merchant Services Associate

Merchant Services Associate

Nicolet National Bank

Iowa City, IA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Nicolet National Bank rating

8.4

Company rating: 8.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

40th of 170 rated banks

Job description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
The Merchant Services Associate is responsible for supporting the delivery, onboarding, service, and growth of merchant services. The role partners with Treasury Management, Commercial Banking, and Retail Banking team members to support client needs, assist with prospecting and relationship development activities, coordinate implementation, and provide a high level of client service. The Merchant Services Associate helps support growth of the Bank’s merchant card services portfolio while developing the consultative, sales, product, and relationship management skills needed to progress into a Merchant Services Consultant role.
As a Merchant Services Associate, you will:
  • Partner with Treasury Management, Commercial Banking, and Retail Banking team members to identify merchant services opportunities.
  • Lead client meetings, discovery conversations, needs assessments, relationship calls, follow-up activities, and service discussions to help recommend appropriate card processing, payment acceptance, and point-of-sale solutions to support merchant services growth, retention, and a strong client experience.
  • Support growth of the Bank’s merchant services portfolio by prospecting, client follow-up, banker referrals, and relationship development activities.
  • Partner with the Merchant Services Admin to prepare pricing, proposals, applications, and sales presentation materials.
  • Partner with the Merchant Services Admin to coordinate onboarding, installation, training, and implementation activities for credit/debit card processing, terminals, point-of-sale equipment, and related merchant solutions.
  • Provide responsive customer service by resolving merchant service issues in partnership with the Merchant Services Admin, vendors, or internal partners, and ensuring timely follow-up through resolution.
  • Support portfolio maintenance, merchant retention activities, and relationship support in partnership with the Merchant Services Admin to strengthen the client experience and deepen existing relationships.
  • Remain knowledgeable and up to date on merchant services, bankcard products, payment acceptance solutions, e-commerce, industry changes, and the overall business environment.
  • Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
  • Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  • Performs all other duties as assigned.
Qualifications:
  • Associate’s or bachelor’s degree in Business Administration, Finance, or related field preferred; or related work experience.
  • Prior experience in customer service, retail banking, commercial banking, treasury management, operations, credit, collections, or merchant services preferred.
  • Prior sales experience in merchant services, financial services, or business-to-business client support preferred.
  • Knowledge of bankcard principles, terminals, Visa/Mastercard products and services, point-of-sale solutions, or payment processing preferred.
  • Working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
  • Ability to maintain strict confidentiality.
  • Strong organization, attention to detail, and follow-through.
  • Good verbal and written communication skills, with the ability to interact professionally with clients, bankers, vendors, and internal partners.
  • Interpersonal and relationship-building skills with a client service mindset.
  • Ability to work independently with appropriate guidance while managing multiple priorities and meeting deadlines.
  • Collaborative team player with the ability to partner across Treasury Management, Commercial Banking, Retail Banking, branch teams, vendors, and operations partners.
  • Ability to listen, identify client needs, understand the merchant services and Treasury Management structure of commercial and retail clients, and support consultative recommendations for payment acceptance solutions.
  • Basic knowledge of retail banking, commercial banking, treasury management, payment processing, or merchant services products preferred.
  • Motivated to learn, grow, and develop toward expanded merchant services sales and consulting responsibilities.
Benefits:
  • Medical, Dental, Vision, amp; Life Insurance
  • 401(k) with a company match
  • PTO amp; 11 1/2 Paid Holidays
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled

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