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Merchant Support Jobs (NOW HIRING)

Celero Commerce

Merchant Support Administrator

Rosemont, IL · On-site

$20.75 - $25.50/hr

Merchant Support Administrator TransNational is seeking a Merchant Support Administrator to join its Operations team! The Merchant Support Administrator is responsible for initiating welcome calls to ...

Globale-Services

Merchant Support Agent

Atlanta, GA · On-site

$18 - $24/hr

We're looking for a Merchant Support Agent to join our growing team in Atlanta . In this role, you'll be the trusted point of contact for our merchants, helping them resolve day-to-day operational ...

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How much do merchant support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for merchant support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a merchant support?

Merchant Support roles are positions within companies, especially in e-commerce or payment processing industries, that assist merchants with their daily operations, technical issues, and account management. These professionals help resolve problems related to transactions, payments, software usage, and compliance. They act as a bridge between merchants and the company, ensuring merchants have a smooth experience using the platform or service. Merchant Support teams typically handle inquiries via phone, email, or chat and may also provide training and resources to help merchants grow their businesses.

What are some common challenges faced in a merchant support role, and how can they be addressed?

Merchant Support professionals often encounter challenges such as resolving complex payment issues, managing high volumes of support requests, and assisting merchants with technical troubleshooting. Effective communication and strong problem-solving skills are crucial in these situations. Collaborating closely with internal teams like product, engineering, and risk management helps ensure quick and accurate resolutions. Continual learning about updated payment technologies and policies also helps Merchant Support staff stay ahead and provide excellent service.

What are the key skills and qualifications needed to thrive as a merchant support specialist, and why are they important?

To thrive as a Merchant Support specialist, you need a solid understanding of payment processing systems, troubleshooting methods, and customer service best practices, often supported by experience in fintech or e-commerce environments. Familiarity with CRM software, ticketing systems, and payment gateway platforms is typically required. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting merchants and resolving their concerns. These skills ensure smooth merchant operations, high satisfaction, and efficient resolution of issues in a fast-paced support setting.

What is the difference between Merchant Support vs Customer Service Representative?

AspectMerchant SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online support, in-office or remoteCall centers, retail, online support, in-office or remote
Employer & Industry UsagePayment processing, e-commerce, financial servicesRetail, telecommunications, service industries
Common Search & ComparisonMerchant Support vs Customer Service Representative

Merchant Support specialists focus on assisting merchants with payment processing, account issues, and technical support related to financial transactions. Customer Service Representatives handle general customer inquiries, product issues, and service support across various industries. While both roles require strong communication skills, Merchant Support often involves industry-specific knowledge related to payments and e-commerce, making it distinct from general customer service roles.

How much does a merchant support get paid?

The average salary for a merchant support specialist ranges from $35,000 to $55,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
More about Merchant Support jobs

What states have the most Merchant Support jobs?

States with the most job openings for Merchant Support jobs include:

What job categories do people searching Merchant Support jobs look for?

The top searched job categories for Merchant Support jobs are:

Merchant Support jobs near you
Infographic showing various Merchant Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Merchant Support Administrator

Celero Commerce

Rosemont, IL • On-site

$20.75 - $25.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Merchant Support Administrator

TransNational is seeking a Merchant Support Administrator to join its Operations team! The Merchant Support Administrator is responsible for initiating welcome calls to new merchant customers, processing merchant enrollments, and rate changes within multiple databases. The Merchant Support Administrator will have the ability for career advancement that allows for upward movement and specialized product training.

What You'll Do:
  • Thoroughly review merchant contracts for completeness and accuracy
  • Follow up with merchants to obtain or verify needed information as it pertains to their contract with TransNational
  • Data entry and information management as it relates to our merchants and their contract
  • Maintain high levels of performance in conjunction with TransNational's service metrics and KPIs
Who You Are:
  • 1+ years of credit card processing or merchant services experience required
  • You are organized and have a keen eye for detail; especially when reviewing detailed, professional documents
  • Process driven with a quick ability to adhere and learn new mandatory protocols
  • Excellent interpersonal and time management skills with a high standard of integrity and work ethic
  • Independent ability to problem solve with the ability to anticipate and learn
  • Ability to proficiently navigate through multiple Windows based platforms and applications
What Makes TransNational Great:
  • Competitive base with a quarterly team bonus
  • 100% paid medical insurance, dental, vision, life insurance
  • 401(k) Savings Plans with employer match
  • Paid vacation time and volunteer day
  • Hands-on training from expert peers and supervisors
  • Casual work setting with awesome contests with prize incentives

Celero Commerce is an equal opportunity employer and does not unlawfully discriminate against any applicant or candidate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.

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