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Merchant Support Jobs (NOW HIRING)

Global-e

Merchant Support Agent

Atlanta, GA · On-site +1

$18.50 - $24.50/hr

We're looking for a Merchant Support Agent to join our growing team in Atlanta . In this role, you'll be the trusted point of contact for our merchants, helping them resolve day-to-day operational ...

Global-E

Merchant Support Agent

Atlanta, GA · On-site

$18 - $24/hr

We're looking for a Merchant Support Agent to join our growing team in Atlanta . In this role, you'll be the trusted point of contact for our merchants, helping them resolve day-to-day operational ...

Maverick Payments

Merchant Support Rep I

Calabasas, CA · On-site

$23 - $26/hr

Under the direction of the Manager of Client Services, the Merchant Success Representative I, is responsible for providing payments related support services while ensuring superior client experience ...

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Merchant Support information

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How much do merchant support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for merchant support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Merchant Support role, and how can they be addressed?

Merchant Support professionals often encounter challenges such as resolving complex payment issues, managing high volumes of support requests, and assisting merchants with technical troubleshooting. Effective communication and strong problem-solving skills are crucial in these situations. Collaborating closely with internal teams like product, engineering, and risk management helps ensure quick and accurate resolutions. Continual learning about updated payment technologies and policies also helps Merchant Support staff stay ahead and provide excellent service.

What is a merchant support?

Merchant support is a role that involves assisting merchants with their payment processing systems, resolving technical issues, and providing customer service to ensure smooth transactions. It often requires knowledge of payment platforms, troubleshooting skills, and communication abilities to help merchants operate effectively.

What is the difference between Merchant Support vs Customer Service Representative?

AspectMerchant SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online support, in-office or remoteCall centers, retail, online support, in-office or remote
Employer & Industry UsagePayment processing, e-commerce, financial servicesRetail, telecommunications, service industries
Common Search & ComparisonMerchant Support vs Customer Service Representative

Merchant Support specialists focus on assisting merchants with payment processing, account issues, and technical support related to financial transactions. Customer Service Representatives handle general customer inquiries, product issues, and service support across various industries. While both roles require strong communication skills, Merchant Support often involves industry-specific knowledge related to payments and e-commerce, making it distinct from general customer service roles.

What are Merchant Support roles?

Merchant Support roles are positions within companies, especially in e-commerce or payment processing industries, that assist merchants with their daily operations, technical issues, and account management. These professionals help resolve problems related to transactions, payments, software usage, and compliance. They act as a bridge between merchants and the company, ensuring merchants have a smooth experience using the platform or service. Merchant Support teams typically handle inquiries via phone, email, or chat and may also provide training and resources to help merchants grow their businesses.

What jobs pay 4000 a week without a degree?

Merchant Support roles typically do not pay $4,000 per week without specialized experience or advanced skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like plumbing or electrical work, which rely on experience, certifications, and licensing rather than formal education. These roles may require strong communication skills, industry knowledge, or technical training.

What is a merchant support job description?

A merchant support job involves assisting merchants with technical issues, account management, and payment processing inquiries related to their business transactions. The role typically requires strong communication skills, familiarity with payment platforms or e-commerce tools, and the ability to troubleshoot problems efficiently.

What are the key skills and qualifications needed to thrive as a Merchant Support specialist, and why are they important?

To thrive as a Merchant Support specialist, you need a solid understanding of payment processing systems, troubleshooting methods, and customer service best practices, often supported by experience in fintech or e-commerce environments. Familiarity with CRM software, ticketing systems, and payment gateway platforms is typically required. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting merchants and resolving their concerns. These skills ensure smooth merchant operations, high satisfaction, and efficient resolution of issues in a fast-paced support setting.

How can I make 2000 a week working from home?

A Merchant Support role can potentially pay $2000 a week if it involves high-volume customer interactions, sales, or support tasks with competitive commissions or bonuses. Achieving this income typically requires extensive experience, strong communication skills, and working full-time hours, often in a fast-paced environment. Building expertise in relevant tools and maintaining consistent performance are key factors in reaching higher earnings in remote support roles.
More about Merchant Support jobs
What states have the most Merchant Support jobs? States with the most job openings for Merchant Support jobs include:
What job categories do people searching Merchant Support jobs look for? The top searched job categories for Merchant Support jobs are:
Merchant Support jobs near you
Infographic showing various Merchant Support job openings in the United States as of July 2026, with employment types broken down into 9% Locum Tenens, 71% Full Time, 1% Part Time, 1% Contract, and 18% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Merchant Support Agent

Global-e

Atlanta, GA • On-site, Remote

$18.50 - $24.50/hr

Full-time

Posted 9 days ago

Job description

Description
Global-e (Nasdaq: GLBE) is the world's leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the world's most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria's Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We're a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
We're looking for a Merchant Support Agent to join our growing team in Atlanta. In this role, you'll be the trusted point of contact for our merchants, helping them resolve day-to-day operational issues, navigate the Global-e platform, and deliver an outstanding cross-border shopping experience to their customers. You'll work cross-functionally with internal teams - including operations, logistics, finance, and technical support - to ensure merchant issues are resolved quickly and thoroughly.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to grow within a global e-commerce leader.
Responsibilities
  • Serve as the first line of support for merchant inquiries via ticketing (Zendesk), email, and other channels
  • Investigate and resolve merchant issues related to orders, shipping, duties & taxes, returns, refunds, and platform configuration
  • Collaborate with internal teams (operations, logistics, carriers, finance, and technical support) to drive timely resolutions
  • Escalate complex cases appropriately while maintaining ownership and clear communication with the merchant
  • Document interactions accurately and contribute to knowledge base and process improvements
  • Monitor and meet response and resolution SLAs, ensuring a high standard of service
  • Proactively identify recurring issues and recommend process improvements to reduce ticket volume and delays

Requirements
  • 1-3 years of experience in customer support, merchant/client support, e-commerce operations, or a related field
  • Excellent written and verbal communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience with ticketing/CRM tools (Zendesk a plus)
  • A customer-first mindset and a collaborative, team-oriented approach
  • Familiarity with cross-border e-commerce, logistics, or duties & taxes is a strong advantage

This a hybrid role from our Atlanta office with a 3 day in office policy.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.
Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

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