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Merchant Support Jobs (NOW HIRING)

Maverick Payments

Merchant Support Lead

Calabasas, CA · On-site

$27 - $33/hr

Under the direction of Client Services Manager, the Merchant Success Lead is responsible for providing payment-related support services while ensuring superior client experience in all aspects ...

Maverick Payments

Merchant Support Rep I

Calabasas, CA · On-site

$23 - $26/hr

Under the direction of the Manager of Client Services, the Merchant Success Representative I, is responsible for providing payments related support services while ensuring superior client experience ...

Delavan Holdings

Director of Merchant Care

Delavan, WI · On-site

The Director of Merchant Care will be the driving force behind building scalable support infrastructure, optimizing ticket workflows, and establishing the metrics and reporting that keep the team ...

Geneva10

Director of Merchant Care

Delavan, WI · On-site

The Director of Merchant Care will be the driving force behind building scalable support infrastructure, optimizing ticket workflows, and establishing the metrics and reporting that keep the team ...

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How much do merchant support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for merchant support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Merchant Support role, and how can they be addressed?

Merchant Support professionals often encounter challenges such as resolving complex payment issues, managing high volumes of support requests, and assisting merchants with technical troubleshooting. Effective communication and strong problem-solving skills are crucial in these situations. Collaborating closely with internal teams like product, engineering, and risk management helps ensure quick and accurate resolutions. Continual learning about updated payment technologies and policies also helps Merchant Support staff stay ahead and provide excellent service.

What is the difference between Merchant Support vs Customer Service Representative?

AspectMerchant SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online support, in-office or remoteCall centers, retail, online support, in-office or remote
Employer & Industry UsagePayment processing, e-commerce, financial servicesRetail, telecommunications, service industries
Common Search & ComparisonMerchant Support vs Customer Service Representative

Merchant Support specialists focus on assisting merchants with payment processing, account issues, and technical support related to financial transactions. Customer Service Representatives handle general customer inquiries, product issues, and service support across various industries. While both roles require strong communication skills, Merchant Support often involves industry-specific knowledge related to payments and e-commerce, making it distinct from general customer service roles.

What are Merchant Support roles?

Merchant Support roles are positions within companies, especially in e-commerce or payment processing industries, that assist merchants with their daily operations, technical issues, and account management. These professionals help resolve problems related to transactions, payments, software usage, and compliance. They act as a bridge between merchants and the company, ensuring merchants have a smooth experience using the platform or service. Merchant Support teams typically handle inquiries via phone, email, or chat and may also provide training and resources to help merchants grow their businesses.

What are the key skills and qualifications needed to thrive as a Merchant Support specialist, and why are they important?

To thrive as a Merchant Support specialist, you need a solid understanding of payment processing systems, troubleshooting methods, and customer service best practices, often supported by experience in fintech or e-commerce environments. Familiarity with CRM software, ticketing systems, and payment gateway platforms is typically required. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting merchants and resolving their concerns. These skills ensure smooth merchant operations, high satisfaction, and efficient resolution of issues in a fast-paced support setting.
More about Merchant Support jobs
What states have the most Merchant Support jobs? States with the most job openings for Merchant Support jobs include:
What job categories do people searching Merchant Support jobs look for? The top searched job categories for Merchant Support jobs are:
Merchant Support jobs near you
Merchant Support Coordinator

Merchant Support Coordinator

COLUMBIA GRAIN

Portland, OR • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 26 days ago

Columbia Grain rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

145th of 381 rated food and drinks producers

Job description

Job Title: Merchant Support Coordinator

Department: Merchandising

Reports To: VP of Specialty Crops

Compensation: DOE

Organizational Background

Columbia Grain International, LLC. is a long-time established full-service grain company in the grain and pulses business. We are headquartered in Portland, Oregon, and own/operate over sixty elevators and offices throughout WA, ID, MT, NE, ND, and MN to support our domestic and export sales program.

We are a mid-size company with just over 450 employees overall. The employees at Columbia Grain, at all levels of our organization, represent some of the most experienced and knowledgeable in the industry. We are proud of our ability to attract and maintain talented, efficient, long-term, community-minded employees who can develop lasting relationships with producers and customers, both domestic and around the world.

Position Description
The Specialty Crops division is responsible for sourcing, merchandising, and delivering specialty crops to customers throughout the United States and around the globe. The Merchant Support Coordinator provides administrative, customer service, and operational support to the merchandising team in areas including contract entry and maintenance, customer communication, report generation, logistics coordination, account reconciliation, and other activities related to moving product efficiently through the business. This position interacts regularly with multiple Columbia Grain business units, customers, and suppliers

Primary Duties and Responsibilities

These include, but are not limited to, the following:

  • Provide direct administrative and operational support to the Columbia Grain merchandising team, including data reconciliation, data entry, filing, and report preparation.
  • Handle detailed and time-sensitive communications with customers, suppliers, and internal business partners.
  • Support the team with customer claims processes and related documentation.
  • Reconcile accounts and maintain accurate records.
  • Assist with information gathering, tracking, and report generation.
  • Maintain reports and update information as needed.
  • Provide merchandising and accounting support as assigned.
  • Utilize Columbia Grain's enterprise systems and software tools as needed.
  • Assist with special projects and other duties as assigned.

Skills, Knowledge, Education, and Experience

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily in a fast-paced, dynamic market environment. Attention to detail and the ability to multi-task are essential to this position. The requirements listed below are representative of the knowledge, skills, and abilities required.
Associate degree or equivalent combination of education and experience preferred.
Two or more years of clerical, administrative, customer service, or operations support experience preferred; agricultural commodity trading or merchandising environment experience is a plus.
Strong organizational skills with high attention to detail and accuracy.
Strong communication and interpersonal skills, including the ability to communicate clearly and professionally in verbal and written formats.
Ability to prioritize daily activities, manage time-sensitive work, and follow through on assigned tasks.
Ability to follow directions and maintain accurate data entry.
Ability to work independently and collaboratively in a team environment.
Proficiency in Microsoft Office required; experience with enterprise software systems preferred.

Benefits Offered
Comprehensive Health, Dental, and RX benefits
Company-paid Life Insurance and Disability
Flexible Spending Plans
Employee Assistance Program
401(k) Retirement savings plan
Paid Holidays, Vacation, and Sick leave

Successful completion of initial and ongoing employment screens, including but not limited to criminal background and vehicle record as required.

Columbia Grain is an Equal Opportunity Employer


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