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Merchant Support Jobs in California (NOW HIRING)

Maverick Payments

Merchant Support Rep I

Calabasas, CA · On-site

$23 - $26/hr

Under the direction of the Manager of Client Services, the Merchant Success Representative I, is responsible for providing payments related support services while ensuring superior client experience ...

Harbor Freight Tools

Merchant

Calabasas, CA · On-site

$117K - $176K/yr

The Merchant is responsible for supporting the development of defined product categories, executing a retail business plan, aiding their team in strategic planning, managing and training new talent.

New

Jobsbridge

Business Analyst

San Jose, CA · On-site

Onboarding/merchant support: Develop process to improve onboarding and customer support for Point of Sale Partner merchants; Create attribution codes for proper partner/merchant tracking and ...

Harbor Freight Tools

Associate Merchant

Calabasas, CA · On-site

$87K - $131K/yr

The role of the Associate Merchant is to support the Merchant team's growth initiatives by developing strategies, project plans, and execution through project management, marketing, pricing ...

New

SKIMS

Merchant- Clothing

Los Angeles, CA · On-site

$90K - $110K/yr

... Support and mentor assistant or coordinator level team members • Drive process improvements and scalable merchandising practices Skills, Knowledge and Expertise • 3-5 years of merchandising or ...

SKIMS

Merchant- Clothing

Los Angeles, CA · On-site

... Support and mentor assistant or coordinator level team members Drive process improvements and scalable merchandising practices 3-5 years of merchandising or product experience Bachelor's degree or ...

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All JobsMerchant Support JobsMerchant Support Jobs in California

Merchant Support information

What are some common challenges faced in a merchant support role, and how can they be addressed?

Merchant Support professionals often encounter challenges such as resolving complex payment issues, managing high volumes of support requests, and assisting merchants with technical troubleshooting. Effective communication and strong problem-solving skills are crucial in these situations. Collaborating closely with internal teams like product, engineering, and risk management helps ensure quick and accurate resolutions. Continual learning about updated payment technologies and policies also helps Merchant Support staff stay ahead and provide excellent service.

What is the difference between Merchant Support vs Customer Service Representative?

AspectMerchant SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online support, in-office or remoteCall centers, retail, online support, in-office or remote
Employer & Industry UsagePayment processing, e-commerce, financial servicesRetail, telecommunications, service industries
Common Search & ComparisonMerchant Support vs Customer Service Representative

Merchant Support specialists focus on assisting merchants with payment processing, account issues, and technical support related to financial transactions. Customer Service Representatives handle general customer inquiries, product issues, and service support across various industries. While both roles require strong communication skills, Merchant Support often involves industry-specific knowledge related to payments and e-commerce, making it distinct from general customer service roles.

What is a merchant support?

Merchant Support roles are positions within companies, especially in e-commerce or payment processing industries, that assist merchants with their daily operations, technical issues, and account management. These professionals help resolve problems related to transactions, payments, software usage, and compliance. They act as a bridge between merchants and the company, ensuring merchants have a smooth experience using the platform or service. Merchant Support teams typically handle inquiries via phone, email, or chat and may also provide training and resources to help merchants grow their businesses.

How much does a merchant support get paid?

The average salary for a merchant support specialist typically ranges from $35,000 to $55,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a merchant support specialist, and why are they important?

To thrive as a Merchant Support specialist, you need a solid understanding of payment processing systems, troubleshooting methods, and customer service best practices, often supported by experience in fintech or e-commerce environments. Familiarity with CRM software, ticketing systems, and payment gateway platforms is typically required. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting merchants and resolving their concerns. These skills ensure smooth merchant operations, high satisfaction, and efficient resolution of issues in a fast-paced support setting.
What are popular job titles related to Merchant Support jobs in California? For Merchant Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Merchant Support jobs in California look for? The top searched job categories for Merchant Support jobs in California are:
Merchant Support jobs near you
Infographic showing various Merchant Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 29% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Merchant Support Rep I

Maverick Payments

Calabasas, CA • On-site

$23 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, our ideas are valued, and your colleagues feel more like family than coworkers!
About Payments:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO's and ISV's, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-added services. Maverick's team includes underwriting, risk management, compliance & legal, technology & product development, onboarding, customer support, information technology, and more.
About the Position:
Under the direction of the Manager of Client Services, the Merchant Success Representative I, is responsible for providing payments related support services while ensuring superior client experience in all aspects involved in payment processing, ensuring customer and partner satisfaction
  • Provide first-class customer service/support via telephone, email, chat, and any future channel.
  • Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly.
  • Maintains an accurate and complete record of all inquiries and problems handled.
  • Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge.
  • Utilizing all tools and systems consistently to enhance department knowledge.
  • Acting as interdepartmental support guidance liaison and providing solutions.
  • Educating and assisting with various merchant services functions including, without limitation, batch, funding, reconciliation, tax reporting, etc.
  • Providing basic level technical assistance.
  • Lending assistance with PCI compliance and certification, password resets, dashboard navigation, etc.
  • Assist with address and basic account update requests.
  • Follow all card brad compliance rules and regulations for the security and integrity of sensitive information.
  • Handling client escalations via telephone, email, chat and any future channel.
  • Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance.
  • Critical thinking by strategically eliminating barriers and offering solutions to overcome challenging situations.
  • Supporting specialized projects on an as-needed basis to full follow thorough and final completion as directed by the leadership team.
  • Other duties assigned.

Qualifications:
  • High school diploma or equivalent.
  • 2+ years of relevant customer experience.
  • Proficiency with Microsoft Suite
  • Ability to effectively identify, troubleshoot and problem solve.
  • Ability to listen to others and communicate in an effective manner.
  • Possesses strong analytical and research skills with strong attention to detail.
  • Ability to listen to others and communicate in an effective manner.
  • Able to communicate ideas, thoughts, and facts in writing and otherwise.
  • Ability to prevent, manage, and/or resolve conflicts.
  • Ability to work autonomously while producing a high output of quality work.
  • Demonstrates a level of credibility this is responsible, reliable, and trustworthy.
  • Ability to ensure that one's own and other's work and information are complete and accurate.
  • The ability to carefully prepare for meetings and presentations.
  • The ability to follow up with others to ensure that agreements and commitments have been fulfilled.
  • Ability to support, promote, and ensure alignment with the organization's vision and values.
  • The ability to understand how an organization must change considering internal and external trends and influences.
  • Ability to focus personal efforts on achieving results consistent with the organization's objectives.
What We Offer:
  • Competitive Salary, Bonuses, and Incentives.
  • Comprehensive employer-sponsored health, vision, and dental insurance programs.
  • Paid time off, Paid Sick and Paid Holidays.
  • 401K plan with matching contribution.
  • Commitment to Career Development and Advancement.
  • Employee Recognition and bonus programs
  • Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Pay Range: $23- $26/ hr. Works on-site at the company's Calabasas office.
Maverick Payments is an Equal Opportunity Employer.
Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.
Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.
Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

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