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Merchant Support Jobs in California (NOW HIRING)

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Assistant Merchant - Clothing

Los Angeles, CA · On-site

$75K/yr

We are seeking an Assistant Merchant to support our Clothing business. Reporting to the Director of Merchandising, this role will play an integral part in executing merchandising strategies ...

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Merchant Support information

What are some common challenges faced in a merchant support role, and how can they be addressed?

Merchant Support professionals often encounter challenges such as resolving complex payment issues, managing high volumes of support requests, and assisting merchants with technical troubleshooting. Effective communication and strong problem-solving skills are crucial in these situations. Collaborating closely with internal teams like product, engineering, and risk management helps ensure quick and accurate resolutions. Continual learning about updated payment technologies and policies also helps Merchant Support staff stay ahead and provide excellent service.

What is the difference between Merchant Support vs Customer Service Representative?

AspectMerchant SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online support, in-office or remoteCall centers, retail, online support, in-office or remote
Employer & Industry UsagePayment processing, e-commerce, financial servicesRetail, telecommunications, service industries
Common Search & ComparisonMerchant Support vs Customer Service Representative

Merchant Support specialists focus on assisting merchants with payment processing, account issues, and technical support related to financial transactions. Customer Service Representatives handle general customer inquiries, product issues, and service support across various industries. While both roles require strong communication skills, Merchant Support often involves industry-specific knowledge related to payments and e-commerce, making it distinct from general customer service roles.

What is a merchant support?

Merchant Support roles are positions within companies, especially in e-commerce or payment processing industries, that assist merchants with their daily operations, technical issues, and account management. These professionals help resolve problems related to transactions, payments, software usage, and compliance. They act as a bridge between merchants and the company, ensuring merchants have a smooth experience using the platform or service. Merchant Support teams typically handle inquiries via phone, email, or chat and may also provide training and resources to help merchants grow their businesses.

How much does a merchant support get paid?

The average salary for a merchant support specialist typically ranges from $35,000 to $55,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a merchant support specialist, and why are they important?

To thrive as a Merchant Support specialist, you need a solid understanding of payment processing systems, troubleshooting methods, and customer service best practices, often supported by experience in fintech or e-commerce environments. Familiarity with CRM software, ticketing systems, and payment gateway platforms is typically required. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting merchants and resolving their concerns. These skills ensure smooth merchant operations, high satisfaction, and efficient resolution of issues in a fast-paced support setting.
What are popular job titles related to Merchant Support jobs in California? For Merchant Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Merchant Support jobs in California look for? The top searched job categories for Merchant Support jobs in California are:
Merchant Support jobs near you
Infographic showing various Merchant Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 29% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Planning and Merchant Operations Associate

Buck Mason

Los Angeles, CA • On-site

$72K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

At Buck Mason, we believe in timeless style and quality craftsmanship. Our mission is to create classic American clothing that embodies simplicity and authenticity. We're looking for a Planning and Merchant Operations Associate to join our merchandising team and help keep the engine running from buy through delivery. This is a hands-on role for someone early in their merchandising career who loves products, lives in spreadsheets, and gets a real kick out of clean data. You'll get exposure across the full merchandising lifecycle - from buy sheets to POs to post-launch reporting - while learning the craft alongside senior buyers and planners. Product and brand obsession is a must.

Responsibilities:
Product & Merchandising Support

   Support buying/planning managers in building and maintain seasonal buy sheets, line lists, and assortment plans
Prepare materials for line reviews, and seasonal hand-offs - pulling decks, taking notes, owning follow-ups
Maintain product information across merchandising systems (style numbers, descriptions, attributes, classifications)
Partner with product development, design and production team to ensure all product information is aligned and updated across all platforms; chase missing information to keep timelines on track
Create, issue, and maintain purchase orders with accuracy on styles, quantities, costs
Process PO revisions, cancellations, and extensions; communicate updates to cross-functional teams
Own SKU setup - making sure every style is correctly built in our systems before POs go out the door
 
Data & Reporting
  • Build and distribute recurring weekly and monthly reports on sell-through, in-stock position, on-order, and core KPIs
 
  • Pull ad-hoc data for the merchandising team - best/worst sellers, size curves, vendor performance, sample status
 
  • Help maintain the merchandising calendar and flag at-risk milestones
 
  • Surface trends and anomalies in the data - we want someone who looks past the numbers and asks "why"
Qualifications:
  • 1-2 years of experience in merchandising, buying, planning, or merchandising operations (relevant internships count)
 
  • Strong Excel skills - pivot tables, XLOOKUP/VLOOKUP, comfortable working with large data sets
 
  • Detail-oriented to a fault - you catch the typo, the missing SKU, the wrong delivery date
 
  • Organized and proactive; able to juggle multiple workstreams without dropping the ball
 
  • Exposure to PLM, ERP, or inventory management systems is a plus; willingness to learn is a must
 
  • Clear written and verbal communicator who knows how to ask the right questions
 
  • Passion for product, process, and the Buck Mason brand
What We Offer:
  • Competitive pay
  • Health, dental & vision insurance
  • Fitness & wellness benefits
  • 401k retirement savings plan with Company matching
  • Quarterly clothing allowance
$72,000 - $80,000 a year
Here at Buck Mason, we're all about transparency and fairness, especially when it comes to compensation. While the base salary range for this role is $72,000-$80,000 per year, your total compensation package may include commissions, bonuses and other perks tailored to your performance and dedication to our craft.
Buck Mason designs updated, modern American classics for daily wear. Founded in 2013 by Sasha Koehn and Erik Allen Ford, who were neighbors in Venice, California, they initially set up shop in a 350 square foot garage off Abbot Kinney Boulevard. Using old school manufacturing techniques combined with modern technology, they took an architectural approach to product with the goal of making fashion less complicated, building each piece to last beyond a single season.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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