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Merchant Support Jobs in California (NOW HIRING)

Harbor Freight Tools

Associate Merchant

Calabasas, CA · Remote

$87K - $131K/yr

The role of the Associate Merchant is to support the Merchant team's growth initiatives by developing strategies, project plans, and execution through project management, marketing, pricing ...

Harbor Freight Tools

Associate Merchant

Calabasas, CA · On-site

$87K - $131K/yr

The role of the Associate Merchant is to support the Merchant team's growth initiatives by developing strategies, project plans, and execution through project management, marketing, pricing ...

SKIMS

Merchant- Clothing

Los Angeles, CA · On-site

$90K - $110K/yr

... Support and mentor assistant or coordinator level team members • Drive process improvements and scalable merchandising practices Skills, Knowledge and Expertise • 3-5 years of merchandising or ...

SKIMS

Merchant- Clothing

Los Angeles, CA

... Support and mentor assistant or coordinator level team members Drive process improvements and scalable merchandising practices 3-5 years of merchandising or product experience Bachelor's degree or ...

Ashley Global Retail, LLC

Regional Merchant

Colton, CA · On-site

$60K - $100K/yr

The Regional Merchant is responsible for driving store-level product performance, assortment ... Store Operations - Support store teams with product knowledge and sales enablement * Retail Supply ...

Ashley Global Retail, LLC

Regional Merchant

Colton, CA · On-site

The Regional Merchant is responsible for driving store-level product performance, assortment ... Store Operations - Support store teams with product knowledge and sales enablement * Retail Supply ...

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All JobsMerchant Support JobsMerchant Support Jobs in California

Merchant Support information

What are some common challenges faced in a merchant support role, and how can they be addressed?

Merchant Support professionals often encounter challenges such as resolving complex payment issues, managing high volumes of support requests, and assisting merchants with technical troubleshooting. Effective communication and strong problem-solving skills are crucial in these situations. Collaborating closely with internal teams like product, engineering, and risk management helps ensure quick and accurate resolutions. Continual learning about updated payment technologies and policies also helps Merchant Support staff stay ahead and provide excellent service.

What is the difference between Merchant Support vs Customer Service Representative?

AspectMerchant SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online support, in-office or remoteCall centers, retail, online support, in-office or remote
Employer & Industry UsagePayment processing, e-commerce, financial servicesRetail, telecommunications, service industries
Common Search & ComparisonMerchant Support vs Customer Service Representative

Merchant Support specialists focus on assisting merchants with payment processing, account issues, and technical support related to financial transactions. Customer Service Representatives handle general customer inquiries, product issues, and service support across various industries. While both roles require strong communication skills, Merchant Support often involves industry-specific knowledge related to payments and e-commerce, making it distinct from general customer service roles.

What is a merchant support?

Merchant Support roles are positions within companies, especially in e-commerce or payment processing industries, that assist merchants with their daily operations, technical issues, and account management. These professionals help resolve problems related to transactions, payments, software usage, and compliance. They act as a bridge between merchants and the company, ensuring merchants have a smooth experience using the platform or service. Merchant Support teams typically handle inquiries via phone, email, or chat and may also provide training and resources to help merchants grow their businesses.

How much does a merchant support get paid?

The average salary for a merchant support specialist typically ranges from $35,000 to $55,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a merchant support specialist, and why are they important?

To thrive as a Merchant Support specialist, you need a solid understanding of payment processing systems, troubleshooting methods, and customer service best practices, often supported by experience in fintech or e-commerce environments. Familiarity with CRM software, ticketing systems, and payment gateway platforms is typically required. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting merchants and resolving their concerns. These skills ensure smooth merchant operations, high satisfaction, and efficient resolution of issues in a fast-paced support setting.
What are popular job titles related to Merchant Support jobs in California? For Merchant Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Merchant Support jobs in California look for? The top searched job categories for Merchant Support jobs in California are:
Merchant Support jobs near you
Infographic showing various Merchant Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 29% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Associate Merchant

Harbor Freight Tools

Calabasas, CA • Remote

$87K - $131K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

The role of the Associate Merchant is to support the Merchant team's growth initiatives by developing strategies, project plans, and execution through project management, marketing, pricing, packaging, and product development. 
Essential Duties and Responsibilities
  • Analyze, research, and support retail assortment and category reviews.
  • Coordinate promotional plans to drive gross profit, average basket, and increased sales per sq. ft. with key business leaders and stakeholders.
  • Responsible for refining and executing promotional plans including direct mail, digital, social, and in-store marketing.
  • Determine impacts of pricing, various promotions, store placement, off-shelf merchandising, and new product launches as it relates to the product category performance.
  • Analyze business trends to make strategic business recommendations to drive growth
  • Research and understand customer and market trends as it relates to optimizing category performance to make strategic business recommendations.
  • Assist Merchant team and Space Planning Department in roll out of new programs.
  • Collaborate with product development, brand, and packaging teams as well as with business partners within the Inventory Department for sales and promotional planning.
  • Ability to evaluate and build business plans as it relates to marketing, pricing, product development and product merchandising.
  • Participate and track transition process across all relative departments.
  • Develop, analyze, and draw conclusions and make recommendations to management team for process improvement opportunities, ideas to increase sales, and other ways to improve the business and organization.
  • Exercise judgment to prioritize and communicate to meet and exceed project deadlines and commitments.
  • Ability to multitask and direct multiple projects simultaneously.
  • Juggles competing deadlines and objectives.
  • Identify critical tasks and makes decisions on appropriate prioritization.
  • Comfortable presenting to business leaders and management.
  • Strong attention to detail.

Scope
  • Staff supervision and development -No
  • Decision Making - Provides data for decision support 
  • Travel -5-10%
  • Location - Remote | Anywhere 
The anticipated salary range for this position is $87,600 - $131,500 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

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