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Merchant Support Jobs in California (NOW HIRING)

Torrid

Merchant (Accessories/Jewelry)

Rowland Heights, CA · Hybrid

$100K - $130K/yr

Hybrid Schedule - 3 days in-office and 2 days remote The Merchant will own and manage a key ... Support the causes you're passionate about. We pay you up to 32 hours annually for volunteering ...

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Merchant Support information

What are some common challenges faced in a Merchant Support role, and how can they be addressed?

Merchant Support professionals often encounter challenges such as resolving complex payment issues, managing high volumes of support requests, and assisting merchants with technical troubleshooting. Effective communication and strong problem-solving skills are crucial in these situations. Collaborating closely with internal teams like product, engineering, and risk management helps ensure quick and accurate resolutions. Continual learning about updated payment technologies and policies also helps Merchant Support staff stay ahead and provide excellent service.

What is the difference between Merchant Support vs Customer Service Representative?

AspectMerchant SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online support, in-office or remoteCall centers, retail, online support, in-office or remote
Employer & Industry UsagePayment processing, e-commerce, financial servicesRetail, telecommunications, service industries
Common Search & ComparisonMerchant Support vs Customer Service Representative

Merchant Support specialists focus on assisting merchants with payment processing, account issues, and technical support related to financial transactions. Customer Service Representatives handle general customer inquiries, product issues, and service support across various industries. While both roles require strong communication skills, Merchant Support often involves industry-specific knowledge related to payments and e-commerce, making it distinct from general customer service roles.

What are Merchant Support roles?

Merchant Support roles are positions within companies, especially in e-commerce or payment processing industries, that assist merchants with their daily operations, technical issues, and account management. These professionals help resolve problems related to transactions, payments, software usage, and compliance. They act as a bridge between merchants and the company, ensuring merchants have a smooth experience using the platform or service. Merchant Support teams typically handle inquiries via phone, email, or chat and may also provide training and resources to help merchants grow their businesses.

What are the key skills and qualifications needed to thrive as a Merchant Support specialist, and why are they important?

To thrive as a Merchant Support specialist, you need a solid understanding of payment processing systems, troubleshooting methods, and customer service best practices, often supported by experience in fintech or e-commerce environments. Familiarity with CRM software, ticketing systems, and payment gateway platforms is typically required. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting merchants and resolving their concerns. These skills ensure smooth merchant operations, high satisfaction, and efficient resolution of issues in a fast-paced support setting.
What are popular job titles related to Merchant Support jobs in California? For Merchant Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Merchant Support jobs in California look for? The top searched job categories for Merchant Support jobs in California are:
Merchant Support jobs near you
Infographic showing various Merchant Support job openings in California as of June 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Temporary. Highlights an 100% In-person job distribution.
Support Merchandiser

Support Merchandiser

American Greetings Corporation

Encinitas, CA • On-site

$17.10/hr

Other

Retirement

Posted 2 days ago

American Greetings rating

5.3

Company rating: 5.3 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

514th of 518 rated manufacturers

Job description

American Greetings is a global leader in the Celebrations marketplace.
Celebrate with us and join our team today!
As a Support Merchandiser with American Greetings, you are a vital part of our company's purpose: helping people celebrate holidays, each other, and all of life's special moments, by making the world a more thoughtful and caring place every single day. We are looking for merchandisers to work independently across various retail locations, showcasing their organization and time management skills to display and maintain inventory levels of our celebrations product, including greeting cards, gift wrap accessories, party goods, plush and more.
Pay:
The starting pay is $17.10 per hour with two increases during the first year of employment (the listed rates are subject to change based on work location).
After 6 months of employment the pay rate will increase to $18.10.
After 1 year of continued employment the pay rate will increase to $19.00.
We offer flexible work scheduling.
We provide paid training.
401(k) with company match
Route and Schedule:
This route will service the following retail locations at: 1010 N El Camino Real, Encinitas, CA, 92024.
The weekly average hours are 2 hours per week. The weekly hours may increase to an average of 10 hours per week around holidays

Additional support may be needed in the territory with required availability multiple days in succession and increased hours per day if applicable to business and project-based assignments.
Primary Responsibilities:
Service stores on your assigned route, including merchandising and organizing product orders, displaying product within greeting card departments and other retail locations, maintaining an organized backroom areas, and other inventory tasks as needed.
Communicate with management any questions or concerns regarding service or schedules.
Work in a fast-paced retail environment utilizing effective time management skills and organizational skills.
Partner and build relationships with retail store associates and management during daytime retail business hours.
Availability for additional working days and extended hours leading up to and immediately following major holidays.
Provide occasional assistance with store resets which may include minor fixture work, product assembly, relocation, or removal as requested.
Review and plan your weekly service schedule and workload in your assigned stores, utilizing a company-issued tablet
The ability to work on your own and with a team.

What American Greetings employees say

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Benefits

Hours and flexibility

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About American Greetings

Sourced by ZipRecruiter

As a leader in meaningful connections, American Greeting Corporation is a creator and manufacturer of creative social expression products. Please check out our website at www.workatag.com. We look forward to welcoming you to our team! American Greetings -- we make the world a more thoughtful and caring place

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1906

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