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Merchant Support Jobs in California (NOW HIRING)

Harbor Freight Tools

Associate Merchant

Calabasas, CA · Remote

$87K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of the Associate Merchant is to support the Merchant team's growth initiatives by developing strategies, project plans, and execution through project management, marketing, pricing ...

Harbor Freight Tools

Associate Merchant

Calabasas, CA · On-site

$87K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of the Associate Merchant is to support the Merchant team's growth initiatives by developing strategies, project plans, and execution through project management, marketing, pricing ...

SKIMS

Merchant- Clothing

Los Angeles, CA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Support and mentor assistant or coordinator level team members • Drive process improvements and scalable merchandising practices Skills, Knowledge and Expertise • 3-5 years of merchandising or ...

SKIMS

Merchant- Clothing

Los Angeles, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Support and mentor assistant or coordinator level team members Drive process improvements and scalable merchandising practices 3-5 years of merchandising or product experience Bachelor's degree or ...

Paymentwall, Inc.

Financial Controller

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Paymentwall provides a wide range of services for digital commerce: - Global payment coverage - Fraud and risk management - 24/7 international customer and merchant support - Advanced delivery ...

Paymentwall, Inc.

Financial Controller

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Paymentwall provides a wide range of services for digital commerce: - Global payment coverage - Fraud and risk management - 24/7 international customer and merchant support - Advanced delivery ...

Ashley Global Retail, LLC

Regional Merchant

Colton, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Regional Merchant is responsible for driving store-level product performance, assortment ... Store Operations - Support store teams with product knowledge and sales enablement * Retail Supply ...

Ashley Global Retail, LLC

Regional Merchant

Colton, CA · On-site

$60K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Regional Merchant is responsible for driving store-level product performance, assortment ... Store Operations - Support store teams with product knowledge and sales enablement * Retail Supply ...

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Showing results 21-40

All JobsMerchant Support JobsMerchant Support Jobs in California

Merchant Support information

What are some common challenges faced in a merchant support role, and how can they be addressed?

Merchant Support professionals often encounter challenges such as resolving complex payment issues, managing high volumes of support requests, and assisting merchants with technical troubleshooting. Effective communication and strong problem-solving skills are crucial in these situations. Collaborating closely with internal teams like product, engineering, and risk management helps ensure quick and accurate resolutions. Continual learning about updated payment technologies and policies also helps Merchant Support staff stay ahead and provide excellent service.

What is the difference between Merchant Support vs Customer Service Representative?

AspectMerchant SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online support, in-office or remoteCall centers, retail, online support, in-office or remote
Employer & Industry UsagePayment processing, e-commerce, financial servicesRetail, telecommunications, service industries
Common Search & ComparisonMerchant Support vs Customer Service Representative

Merchant Support specialists focus on assisting merchants with payment processing, account issues, and technical support related to financial transactions. Customer Service Representatives handle general customer inquiries, product issues, and service support across various industries. While both roles require strong communication skills, Merchant Support often involves industry-specific knowledge related to payments and e-commerce, making it distinct from general customer service roles.

What is a merchant support?

Merchant Support roles are positions within companies, especially in e-commerce or payment processing industries, that assist merchants with their daily operations, technical issues, and account management. These professionals help resolve problems related to transactions, payments, software usage, and compliance. They act as a bridge between merchants and the company, ensuring merchants have a smooth experience using the platform or service. Merchant Support teams typically handle inquiries via phone, email, or chat and may also provide training and resources to help merchants grow their businesses.

How much does a merchant support get paid?

The average salary for a merchant support specialist typically ranges from $35,000 to $55,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a merchant support specialist, and why are they important?

To thrive as a Merchant Support specialist, you need a solid understanding of payment processing systems, troubleshooting methods, and customer service best practices, often supported by experience in fintech or e-commerce environments. Familiarity with CRM software, ticketing systems, and payment gateway platforms is typically required. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting merchants and resolving their concerns. These skills ensure smooth merchant operations, high satisfaction, and efficient resolution of issues in a fast-paced support setting.
What are popular job titles related to Merchant Support jobs in California? For Merchant Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Merchant Support jobs in California look for? The top searched job categories for Merchant Support jobs in California are:
Merchant Support jobs near you
Infographic showing various Merchant Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 29% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Associate Merchant, Bath

Emerging Blue Jobs

San Francisco, CA • On-site

Full-time

Re-posted 14 days ago

Job description

Associate Merchant, BathAbout the Role
Our client, a fast-growing San Francisco-based e-commerce company known for redefining value in premium apparel, fine jewelry, and home furnishings, is seeking an Associate Merchant to support and grow its Bath category. The Associate Merchant, Bath role is responsible for delighting our client’s growing customer base by expanding and managing the Bath product assortment.
Our client believes that everyone deserves access to high quality products at radically affordable prices.They believe the marketplace for consumer products is inundated with too many options, and customers find product quality difficult to determine and yet frequently pay more for a variety of things that can be delivered at much lower prices. Their goal is to find the best products in the marketplace and connect the makers of these goods directly to the customers who want them.
This merchant leading Bath will be responsible for managing the assortment, revenue and margins, and overall growth trajectory of that product category. The person in this role will be an innovator at heart leveraging the attributes below to build and run our emerging categories strategy.
Responsibilities
• Support and help execute the Bath assortment strategy, ensuring the category delivers exceptional quality, value, and customer satisfaction while meeting business objectives.
• Analyze product performance, customer insights, ratings, reviews, return rates, market trends, and financial metrics to make informed merchandising decisions.
• Develop, optimize, and scale product assortments to achieve category goals related to revenue, margin, inventory health, and customer satisfaction.
• Identify whitespace opportunities and contribute to the development of the category roadmap based on emerging trends, competitive insights, and evolving customer demand.
• Launch and expand new product categories, including novelty towels, bathroom accessories, and adjacent bath products.
• Evaluate existing assortments and recommend product quality improvements based on customer feedback and performance data.
• Partner closely with sourcing and product development teams to identify, develop, and launch new products with a focus on quality, sustainability, performance, and craftsmanship.
• Collaborate with marketing, creative, and site merchandising teams to support successful product launches and compelling category storytelling.
• Serve as a category expert and customer advocate, providing insights and recommendations that drive assortment and business decisions.
• Balance analytical rigor with creative merchandising judgment to support category growth and customer engagement.
• Communicate effectively with stakeholders across merchandising, sourcing, operations, marketing, and leadership teams to ensure alignment and execution.
QualificationsRequired Qualifications
• Bachelor’s degree preferred.
• 5–8 years of retail merchandising experience, with experience in bath textiles, bedding, home textiles, or related home furnishings categories.
• Luxury, premium, or elevated home category experience strongly preferred.
• E-commerce and/or direct-to-consumer (DTC) merchandising experience preferred.
• Proven track record of increasing responsibility and career progression within merchandising organizations.
• Strong analytical skills with experience leveraging data, reporting tools, customer insights, and external market research to inform business decisions.
• Deep understanding of assortment planning, product lifecycle management, pricing strategy, and category management principles.
• Strong merchant instincts with the ability to anticipate customer needs and identify product opportunities.
• Highly organized, detail-oriented, and execution-focused with strong project management skills.
• Demonstrated ability to solve complex business challenges, improve processes, and support operational excellence.
• Continuous learner with a high degree of curiosity, adaptability, and openness to new ideas and perspectives.
• Excellent written and verbal communication, presentation, and cross-functional collaboration skills.
• Ability to thrive in a fast-paced, entrepreneurial environment and work effectively across multiple functions and priorities.
• Passion for product, customer experience, and building high-growth consumer brands.
Additional Information
• This role is based in San Francisco, California, with a requirement to work in-office three days per week.
Compensation:
120-130k