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Merchant Support Jobs (NOW HIRING)

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. The Merchant Success Manager will:

ShipMonk

Merchant Success Manager

Pittston, PA · On-site

They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. The Merchant Success Manager will:

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Merchant Support information

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How much do merchant support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for merchant support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a merchant support?

Merchant Support roles are positions within companies, especially in e-commerce or payment processing industries, that assist merchants with their daily operations, technical issues, and account management. These professionals help resolve problems related to transactions, payments, software usage, and compliance. They act as a bridge between merchants and the company, ensuring merchants have a smooth experience using the platform or service. Merchant Support teams typically handle inquiries via phone, email, or chat and may also provide training and resources to help merchants grow their businesses.

What are some common challenges faced in a merchant support role, and how can they be addressed?

Merchant Support professionals often encounter challenges such as resolving complex payment issues, managing high volumes of support requests, and assisting merchants with technical troubleshooting. Effective communication and strong problem-solving skills are crucial in these situations. Collaborating closely with internal teams like product, engineering, and risk management helps ensure quick and accurate resolutions. Continual learning about updated payment technologies and policies also helps Merchant Support staff stay ahead and provide excellent service.

What are the key skills and qualifications needed to thrive as a merchant support specialist, and why are they important?

To thrive as a Merchant Support specialist, you need a solid understanding of payment processing systems, troubleshooting methods, and customer service best practices, often supported by experience in fintech or e-commerce environments. Familiarity with CRM software, ticketing systems, and payment gateway platforms is typically required. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting merchants and resolving their concerns. These skills ensure smooth merchant operations, high satisfaction, and efficient resolution of issues in a fast-paced support setting.

What is the difference between Merchant Support vs Customer Service Representative?

AspectMerchant SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online support, in-office or remoteCall centers, retail, online support, in-office or remote
Employer & Industry UsagePayment processing, e-commerce, financial servicesRetail, telecommunications, service industries
Common Search & ComparisonMerchant Support vs Customer Service Representative

Merchant Support specialists focus on assisting merchants with payment processing, account issues, and technical support related to financial transactions. Customer Service Representatives handle general customer inquiries, product issues, and service support across various industries. While both roles require strong communication skills, Merchant Support often involves industry-specific knowledge related to payments and e-commerce, making it distinct from general customer service roles.

How much does a merchant support get paid?

The average salary for a merchant support specialist ranges from $35,000 to $55,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
More about Merchant Support jobs

What states have the most Merchant Support jobs?

States with the most job openings for Merchant Support jobs include:

What job categories do people searching Merchant Support jobs look for?

The top searched job categories for Merchant Support jobs are:

Merchant Support jobs near you
Infographic showing various Merchant Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Senior Outside Sales Consultant (1099) - Merchant Services

Appstar

Dallas, TX • On-site

$300K/yr

Full-time, Contractor

Re-posted 27 days ago

Job description

High Up-Front Commissions | Residual Income | Pre-Set Appointments

Are you an experienced Merchant Services or B2B outside sales professional who knows how to build relationships, earn trust, and close business?

If you've sold payment processing, POS systems, or business services, this is an opportunity to leverage that experience and build a portfolio that pays you month after month.

We are expanding our outside sales team nationwide and looking for proven field sales professionals who want strong up-front commissions and long-term residual income — without the operational headaches.

Our structure allows you to focus on what matters — getting in front of business owners and closing deals — while our internal teams handle onboarding, implementation, and ongoing merchant support.

Why Experienced Merchant Services Reps Join Us

  • High up-front commissions on every deal
  • Residual income that grows with every account you board
  • Qualified daily appointments set by our in-house team
  • Daily commission payouts via direct deposit
  • Industry-leading payment technology and POS solutions
  • Dedicated onboarding and merchant support team
  • 24/7 customer support

Most companies in this industry push service issues back onto the sales rep. We don't.

Our support team handles merchant onboarding and service, so you can spend your time doing what actually makes you money — closing business and building your portfolio.

Income Potential

Our top representative earned over $300,000 last year.

A consistent producer closing 6–7 deals per month can realistically earn $125K–$200K annually through a combination of up-front commissions and residual income.

Who This Is For

  • Experienced Merchant Services, POS, or B2B outside sales reps
  • Professionals who are comfortable working independently
  • Strong closers who understand how to build relationships and ask for the business
  • Individuals who want to build and own a long-term book of merchants

Who This Is NOT For

  • Individuals new to outside sales
  • Order takers who rely on heavy hand-holding
  • Anyone looking for a base salary or a clock-in / clock-out role

This is a 1099 independent contractor position offering generous up-front commissions plus long-term residual income.

Nationwide opportunities available (excluding CA, KS, MN, MO, and WI).

Experienced Merchant Services agents currently in the field are strongly encouraged to apply. If you're currently closing 4+ deals per month, this is worth a conversation.

About Appstar

We engage with small businesses to provide personalized technology solutions to help them achieve their goals. We do this by fostering a culture of respect, transparency and excellence for our employees and our customers. After 22 years of serving small businesses and entrepreneurs, we understand the challenges and opportunities and embrace the journey. Our core values of Integrity, Respect, High Performance, Responsible Growth and Ownership are what guide us through our everyday interactions with customers, partners, and team members.

Joining us is more than saying "yes" to a new opportunity. It's discovering a career that's challenging, supportive and inspiring. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now.