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Merchant Support Jobs (NOW HIRING)

This role will support the execution of product line business plans and meet company and seasonal financial goals. The Merchant will be responsible for meeting sales and margin goals for a season ...

Merchant

Columbus, OH ยท On-site

$34.48/hr

A leading specialty retail organization is seeking an experienced Merchant to support its Third-Party Wholesale business within the Swim and Apparel category. This individual contributor will be ...

The (USA) Associate Merchant supports category management by assisting with supplier negotiations, purchase order administration, and item setup for stores and online channels. This role collaborates ...

Support Merchants in developing seasonal assortments aligned with customer needs and business objectives. * Assist in product selection, pricing recommendations, and assortment planning. * Coordinate ...

Position Overview The Merchant is responsible for developing and executing category-level strategies that support the broader department and brand objectives. This role manages the day-to-day ...

The Merchant is responsible for developing and executing category-level strategies that support the broader department and brand objectives. This role manages the day-to-day performance of the ...

The (USA) Associate Merchant supports category management by assisting with supplier negotiations, purchase order administration, and item setup for stores and online channels. This role collaborates ...

The (USA) Associate Merchant supports category management by assisting with supplier negotiations, purchase order administration, and item setup for stores and online channels. This role collaborates ...

The (USA) Associate Merchant supports category management by assisting with supplier negotiations, purchase order administration, and item setup for stores and online channels. This role collaborates ...

The (USA) Associate Merchant supports category management by assisting with supplier negotiations, purchase order administration, and item setup for stores and online channels. This role collaborates ...

The (USA) Associate Merchant supports category management by assisting with supplier negotiations, purchase order administration, and item setup for stores and online channels. This role collaborates ...

Associate Merchant- Walmart Fashion

Lowell, AR ยท On-site

$70K - $130K/yr

The (USA) Associate Merchant supports category management by assisting with supplier negotiations, purchase order administration, and item setup for stores and online channels. This role collaborates ...

Position Overview The Merchant is responsible for developing and executing category-level strategies that support the broader department and brand objectives. This role manages the day-to-day ...

Merchant

Quincy, MA ยท On-site

$75K - $100K/yr

We support the advancement of our associates by harnessing their unique contributions to grow and ... Jill Merchant team is responsible for developing and executing a customer-focused assortment that ...

The Merchant's primary responsibility is to drive business growth, achieve the plans set forth by ... Analyze top sellers and marketing impact, driving initiatives to support business plans and ...

The (USA) Associate Merchant supports category management by assisting with supplier negotiations, purchase order administration, and item setup for stores and online channels. This role collaborates ...

Associate Merchant- Walmart Fashion

Noel, MO ยท On-site

$70K - $130K/yr

The (USA) Associate Merchant supports category management by assisting with supplier negotiations, purchase order administration, and item setup for stores and online channels. This role collaborates ...

The (USA) Associate Merchant supports category management by assisting with supplier negotiations, purchase order administration, and item setup for stores and online channels. This role collaborates ...

The (USA) Associate Merchant supports category management by assisting with supplier negotiations, purchase order administration, and item setup for stores and online channels. This role collaborates ...

Showing results 41-60

Merchant Support information

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$11

$18

$26

How much do merchant support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for merchant support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a merchant support?

Merchant Support roles are positions within companies, especially in e-commerce or payment processing industries, that assist merchants with their daily operations, technical issues, and account management. These professionals help resolve problems related to transactions, payments, software usage, and compliance. They act as a bridge between merchants and the company, ensuring merchants have a smooth experience using the platform or service. Merchant Support teams typically handle inquiries via phone, email, or chat and may also provide training and resources to help merchants grow their businesses.

What are some common challenges faced in a merchant support role, and how can they be addressed?

Merchant Support professionals often encounter challenges such as resolving complex payment issues, managing high volumes of support requests, and assisting merchants with technical troubleshooting. Effective communication and strong problem-solving skills are crucial in these situations. Collaborating closely with internal teams like product, engineering, and risk management helps ensure quick and accurate resolutions. Continual learning about updated payment technologies and policies also helps Merchant Support staff stay ahead and provide excellent service.

What are the key skills and qualifications needed to thrive as a merchant support specialist, and why are they important?

To thrive as a Merchant Support specialist, you need a solid understanding of payment processing systems, troubleshooting methods, and customer service best practices, often supported by experience in fintech or e-commerce environments. Familiarity with CRM software, ticketing systems, and payment gateway platforms is typically required. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting merchants and resolving their concerns. These skills ensure smooth merchant operations, high satisfaction, and efficient resolution of issues in a fast-paced support setting.

What is the difference between Merchant Support vs Customer Service Representative?

AspectMerchant SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online support, in-office or remoteCall centers, retail, online support, in-office or remote
Employer & Industry UsagePayment processing, e-commerce, financial servicesRetail, telecommunications, service industries
Common Search & ComparisonMerchant Support vs Customer Service Representative

Merchant Support specialists focus on assisting merchants with payment processing, account issues, and technical support related to financial transactions. Customer Service Representatives handle general customer inquiries, product issues, and service support across various industries. While both roles require strong communication skills, Merchant Support often involves industry-specific knowledge related to payments and e-commerce, making it distinct from general customer service roles.

How much does a merchant support get paid?

The average salary for a merchant support specialist ranges from $35,000 to $55,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
More about Merchant Support jobs

What states have the most Merchant Support jobs?

States with the most job openings for Merchant Support jobs include:

Infographic showing various Merchant Support job openings in the United States as of September 2026, with employment types broken down into 82% Full Time, 6% Temporary, and 12% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Merchant

Kansas City, MO โ€ข On-site

TalentRemedy
Recruiting and Staffing Servicesย โ€ขย 11 - 50 employees

Full-time

Re-posted 6 days ago


Job description

Our client is a global consumer products company and industry leader in plush, toys, and home decor. With a strong retail footprint and longstanding partnerships across major retailers, they design, develop, and distribute trend-forward products that bring comfort, creativity, and joy to customers worldwide. They are looking for a detail-oriented merchandising professional with sharp critical thinking and collaboration skills to join their Kansas City office.

Position Description: Merchant will assist in the overall business performance of defined categories or seasons and develop key relationships with both internal and external stakeholders - will partner with Senior Merchant / Director of merchandising. This role will support the execution of product line business plans and meet company and seasonal financial goals. The Merchant will be responsible for meeting sales and margin goals for a season, calendar adherence, and overall ownership of assigned seasons.

The Merchant is someone with a strong desire to grow and contribute knowledge and skills in the industry, and who enjoys team collaboration. While focusing on internal execution, the Merchant must be knowledgeable and have good awareness at the retailer and consumer level. They will partner with Senior Merchants to develop a product line that represents the brand and is aligned with the merchandise strategy for each delivery.

The Merchant will be responsible for their own seasonal category. They will demonstrate a high energy level and be a self-starter and a team player. Essential Duties & Primary Responsibilities: Utilize the Merchant Process to ensure all cross-functional partners and the leadership team are aligned to the seasonal model line being produced.

Work with internal and teams for product concepts, branding and create various product and seasonal line assortments that meet the overall business goals, product strategy and profitability Facilitate seasonal meetings with the team to ensure key milestone deliverables are met Support Senior Merchant/Merchant with out-of-season - urgent requests/opportunities from sales team - building presentations and other tasks as assigned Understands the competitive marketplace product and trends - has a pulse on where the market is moving - outlines formats, colors, materials, and fabrics- compiles and communicates findings and opportunities Directly involved in all aspects of product development from initial concept, sampling through sourcing, price negotiations and execution to meet TNA and deadline Develops model line summaries that enable the cross-functional team to fully understand consumer/customer needs and deliverables and associated tactical plans that provide direction to cross-functional partners on "how" to execute strategy Accountable for the model line assortment, ensures BOM accuracy on all materials/specifications, and GM's and growing the category/season Presentation of formats & creative direction for product-to-product Core, Fashion, Trend - as well as SKU rankings - will partner with Assortment Planner to ensure balance amongst the line Fabric optimization - ensures that core fabrics are used across not only the seasonal line, but also the entire brand portfolio - SKU Rationalization - reduction of the long tail SKU's that are not generating enough GM - or hitting MOQ's - will be responsible for creating new SKUs that hit the GM's and MOQ's - Presents and communicates the seasonal product lines or category to internal management, stakeholders, as well as retailers. Works and communicates on a daily basis directly with overseas vendors through product development, pricing, sample approval and production process. Drives strategic buy decisions and business performance of defined merchandise category in partnership with the Director of Merchandising Manages in-season business by analyzing sales and improving margins Works with internal planning, operations, and logistics teams for PO issuing, production status, and order placement - ensures the Timing and Action (TNA) is being used between US and HK merchants This role will require domestic and international travel requirements Will require some nightly/morning calls with Hong Kong, China, and India Requirements Bachelor's Degree required, Merchandising or Marketing Focus Minimum 3+ years related Merchandising or Product Development experience Understanding of key retail sales metrics and key merchandising requirements Self-motivated with excellent problem-solving skills Detail and task-oriented.

Strong presentation and negotiation skills. Experience and knowledge of product development, overseas sourcing, manufacturing process, importing, and costing Must have strong interpersonal skills to develop relationships with stakeholders both internally and externally, and to work effectively in a team approach Must have the ability to multitask on a daily basis. Critical thinking, problem-solving and organizational skills are important for success.

Must be professional, organized, detail-oriented and possess the ability to multitask in a fast-paced environment Excellent verbal and written communication skills. Comfortable and confident speaking with leadership. They will demonstrate a high energy level and be a self-starter and a team player.

Proficient in the Microsoft Office suite and particularly Excel Preferred Skills: NetSuite experience a positive Analytical Proficiency Demonstrated technical capacity Benefits Our client offers a standard benefits package, which can be discussed in detail towards the end of the interview process.