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Merchant Support Jobs (NOW HIRING)

Easy Pay Direct

Merchant Success Executive (MSE)

Austin, TX · On-site

$70K - $75K/yr

Merchant Success Executive (Merchant Support) Client Success · Account Management · Technical Support | Onsite, East Austin The Role You'll be the person our merchants depend on. Their expert guide ...

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Who we are: * We are an outcome ...

ShipMonk

Merchant Success Manager

Las Vegas, NV · On-site

They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Who we are: * We are an outcome ...

ShipMonk

Merchant Success Manager

Las Vegas, NV · On-site

They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Who we are: * We are an outcome ...

ShipMonk

Merchant Success Manager

Las Vegas, NV · On-site

They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Who we are: * We are an outcome ...

Victoria's Secret

Merchant, PINK Beauty

New York, NY · On-site

$105K - $149K/yr

The Merchant supports the leadership team in prioritizing workload and plays a supportive role in training merchandising talent within the company. This role owns at least one category of business.

PGA TOUR Superstore

Associate Merchant

Roswell, GA · On-site

Support merchandise strategies for a defined category, vendor group, or smaller assigned business area in alignment with company priorities, financial plans, customer needs, and market trends ...

PGA TOUR Superstore

Associate Merchant

Center, GA · On-site

Support merchandise strategies for a defined category, vendor group, or smaller assigned business area in alignment with company priorities, financial plans, customer needs, and market trends ...

Monitise

Client Tech Support Engineer

Alpharetta, GA · On-site

Contact merchants to obtain missing information, examples, screenshots, transaction details, or supporting documentation. * Ensure requests are actionable before progressing to technical teams.

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Merchant Support information

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How much do merchant support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for merchant support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a merchant support?

Merchant Support roles are positions within companies, especially in e-commerce or payment processing industries, that assist merchants with their daily operations, technical issues, and account management. These professionals help resolve problems related to transactions, payments, software usage, and compliance. They act as a bridge between merchants and the company, ensuring merchants have a smooth experience using the platform or service. Merchant Support teams typically handle inquiries via phone, email, or chat and may also provide training and resources to help merchants grow their businesses.

What are some common challenges faced in a merchant support role, and how can they be addressed?

Merchant Support professionals often encounter challenges such as resolving complex payment issues, managing high volumes of support requests, and assisting merchants with technical troubleshooting. Effective communication and strong problem-solving skills are crucial in these situations. Collaborating closely with internal teams like product, engineering, and risk management helps ensure quick and accurate resolutions. Continual learning about updated payment technologies and policies also helps Merchant Support staff stay ahead and provide excellent service.

What are the key skills and qualifications needed to thrive as a merchant support specialist, and why are they important?

To thrive as a Merchant Support specialist, you need a solid understanding of payment processing systems, troubleshooting methods, and customer service best practices, often supported by experience in fintech or e-commerce environments. Familiarity with CRM software, ticketing systems, and payment gateway platforms is typically required. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting merchants and resolving their concerns. These skills ensure smooth merchant operations, high satisfaction, and efficient resolution of issues in a fast-paced support setting.

What is the difference between Merchant Support vs Customer Service Representative?

AspectMerchant SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online support, in-office or remoteCall centers, retail, online support, in-office or remote
Employer & Industry UsagePayment processing, e-commerce, financial servicesRetail, telecommunications, service industries
Common Search & ComparisonMerchant Support vs Customer Service Representative

Merchant Support specialists focus on assisting merchants with payment processing, account issues, and technical support related to financial transactions. Customer Service Representatives handle general customer inquiries, product issues, and service support across various industries. While both roles require strong communication skills, Merchant Support often involves industry-specific knowledge related to payments and e-commerce, making it distinct from general customer service roles.

How much does a merchant support get paid?

The average salary for a merchant support specialist ranges from $35,000 to $55,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
More about Merchant Support jobs

What states have the most Merchant Support jobs?

States with the most job openings for Merchant Support jobs include:

What job categories do people searching Merchant Support jobs look for?

The top searched job categories for Merchant Support jobs are:

Merchant Support jobs near you
Infographic showing various Merchant Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Merchant Services Business Payment Specialist

TIB-The Independent BankersBank, N.A.

Farmers Branch, TX • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Posted 10 days ago

Job description

At TIB, we are committed to serving as Trusted Partners, for our community banks and our employees. We take great care to maintain our commitment to excellence and personalized service internally and externally. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best in class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. TIB requires a comprehensive background investigation, including criminal and credit history.If this aligns with your values and you want to join a leader in the banking industry, we are hiring for a Merchant Services Business Payment Specialist that will serve as the primary contact for Bank Partners assigned as it relates to Merchant Services. This individual attains monthly, quarterly, and annual sales goals, generating revenue through sales of credit card processing products and services to new and current businesses. Also owns bank relationships in assigned portfolio which includes contract renewals and negotiations (with Management approval and oversight), development of growth initiatives for Bank Partners, and overall satisfaction of the Bank Partner.
This position can be located at either TIB Corporate Offices in Farmers Branch or can be remote in the San Antonio or Austin markets.
MAJOR DUTIES/ACCOUNTABILITIES

  • Initiates direct sales calls to clients (bank relationship or direct marketing) within the assigned bank portfolio to establish new merchant accounts including price negotiations, contract discussions, and equipment sales.
  • Communicates with small to mid-size business owners, CEO's, etc., to evaluate their needs and propose merchant solutions to fit their business.
  • Responds to leads generated by merchant bank programs.
  • Works with assigned Bank Partners as the sales resource, supporting bank solicitations, and marketing promotions as well as going on merchant calls with bank staff.
  • Effectively interacts with Merchant Support, Risk, and Operations teams to provide accuracy and timeliness throughout the setup process, ensuring excellent service to customers.
  • Ensures that monthly, quarterly, and annual sales goals are met or exceeded.
  • Provides input on market conditions and development of new products and services.
  • Manages and develops bank relationships, including the implementation of growth strategies, on an individual bank basis as well as serving as a senior level advocate for the bank partner within TIB.
  • Monitors and reports all repeated escalations to management in an effort to streamline departmental efficiencies.
  • Provides input for development and implementation of reporting needed by management and bank partners as a higher level of support.
  • Implements overall departmental growth strategies as developed by management as well as providing feedback on strategies.
  • Serves as key escalation point with bank partners for all high-level inquiries.
  • Identifies, through cold calls, potential merchant services relationships and potential bank clients.
  • Provides reporting as directed by management.
REQUIREMENTS/DESIRED QUALIFICATIONS Required
  • 3-5 years previous merchant sales/marketing experience
  • Highly motivated, with the ability to work independently, with little direct supervision
  • Strong independent prospecting, networking, and business development skills
  • Travel required, including some overnight, up to 30% of the time
  • Ability to communicate effectively, both verbally and in writing, and across all levels
  • Software: Microsoft Office (Word, Excel, and PowerPoint); FDR
Preferred
  • Bachelor's degree
  • Bi-lingual (Spanish)
  • 2-4 years previous experience in a merchant processing environment
  • Familiarity with VISA/MasterCard regulations
  • Presentation and project management skills
TIB is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender (including pregnancy), gender identity, national origin, disability, genetics, citizenship status, veteran status or any other protected characteristic or activity. The Major Duties/Accountabilities listed above are only a summary of the typical functions of this job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Management may elect to assign other responsibilities, tasks, and duties associated with this position. TIB requires a comprehensive background investigation, including criminal and credit history.

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