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Leaders Merchant Services Jobs (NOW HIRING)

Hilltop Holdings

Merchant Services Officer

Lubbock, TX · On-site

Generates sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services. * Analyzes existing merchant statements to determine ...

Hilltop Holdings

Merchant Services Officer

Lubbock, TX · On-site

Generates sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services. * Analyzes existing merchant statements to determine ...

IDT

Senior Underwriter - Merchant Services

Newark, NJ

$120K/yr

As a leading provider in the merchant services industry, we offer innovative, secure, and scalable solutions that help our clients grow. We're expanding our underwriting team and seeking a highly ...

IDT

Senior Underwriter - Merchant Services

Newark, NJ · On-site

$120K/yr

As a leading provider in the merchant services industry, we offer innovative, secure, and scalable solutions that help our clients grow. We're expanding our underwriting team and seeking a highly ...

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Leaders Merchant Services information

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$30K

$88.2K

$168.5K

How much do leaders merchant services jobs pay per year?

As of Jul 29, 2026, the average yearly pay for leaders merchant services in the United States is $88,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by account representatives at Leaders Merchant Services, and how can they be overcome?

Account representatives at Leaders Merchant Services often encounter challenges such as navigating complex payment processing solutions, meeting sales targets, and effectively communicating technical information to clients with varying levels of expertise. To overcome these challenges, it is helpful to stay updated on industry trends, participate in ongoing training, and collaborate closely with team members and support staff. Building strong relationships with clients through transparent communication and proactive problem-solving can also contribute to long-term success in this role.

What are the key skills and qualifications needed to thrive as a Merchant Services Representative at Leaders Merchant Services, and why are they important?

To thrive as a Merchant Services Representative, you need a solid understanding of payment processing, sales techniques, and customer account management, often supported by experience in financial services or a related field. Familiarity with point-of-sale (POS) systems, payment gateways, CRM software, and sometimes relevant certifications like ETA CPP are commonly required. Strong interpersonal skills, problem-solving abilities, and effective communication help you build client relationships and resolve issues promptly. These skills are crucial for ensuring customer satisfaction, achieving sales targets, and maintaining the integrity of financial transactions in a competitive environment.

What are Leaders Merchant Services?

Leaders Merchant Services is a company that provides payment processing solutions to businesses. They help merchants accept credit card and debit card payments in-store, online, or over the phone. Their services include credit card terminals, point-of-sale systems, mobile payment solutions, and support for e-commerce transactions. Leaders Merchant Services aims to offer secure, reliable, and efficient payment processing options to help businesses manage their transactions and grow their sales.
More about Leaders Merchant Services jobs
What states have the most Leaders Merchant Services jobs? States with the most job openings for Leaders Merchant Services jobs include:
What job categories do people searching Leaders Merchant Services jobs look for? The top searched job categories for Leaders Merchant Services jobs are:
Leaders Merchant Services jobs near you
Infographic showing various Leaders Merchant Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $88,230 per year, or $42.4 per hour.

Director Merchant Services

Bon Secours Mercy Health

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Bon Secours Mercy Health rating

7.0

Company rating: 7.0 out of 10

Based on 474 frontline employees who took The Breakroom Quiz

416th of 890 rated healthcare providers

Job description

Thank you for considering a career at Bon Secours Mercy Health!
Scheduled Weekly Hours:
40
Work Shift:
Days (United States of America)
Director Merchant Services & Compliance | REMOTE
The Director, Merchant Services supports the Vice President, Debt Management and Treasury Operations and helps lead the enterprise merchant services program for a large, complex healthcare system operating 47 hospitals and hundreds of ambulatory/health service offices across five states and international. This role is accountable for the strategy, governance, performance, and daily operations of card and digital payment acceptance across all patient, retail, and ancillary revenue channels (in-person, online, mobile, and recurring payments).
The Director partners closely with Revenue Cycle, Patient Financial Services, IT, Information Security, Compliance/Privacy, Supply Chain, and Operations to deliver a secure, reliable, and cost-effective acceptance ecosystem-optimizing the patient payment experience while minimizing risk, ensuring compliance, and improving cash flow.
Essential Job Functions
Program Leadership & Governance:
  • Own the enterprise merchant services program, including roadmap, policies/standards, and operating model across hospitals, clinics, and international locations.
  • Establish and maintain governance for merchant account setup, device standards, processor/acquirer relationships, fee structures, chargeback/dispute handling, and exception management.
  • Serve as the primary Treasury liaison for payment acceptance strategy, ensuring alignment with broader cash management and treasury priorities.

Payment Acceptance Operations:
  • Oversee day-to-day merchant operations, including onboarding new locations/merchant IDs, terminal and gateway provisioning, payment channel support, and incident/escalation management.
  • Ensure seamless integration and uptime across systems such as EHR/PM platforms, patient portals, payment gateways, IVR/call center payments, and point-of-sale solutions.
  • Works with RevCycle to maintain documented procedures and controls for settlements, reconciliation, refunds, voids, and adjustments-ensuring timely and accurate posting to GL and patient accounting systems.

Financial Performance & Optimization:
  • Analyze and optimize end-to-end costs of acceptance (interchange, assessments, processor/acquirer fees, gateway fees, device costs, and third-party tools).
  • Assist the VP in pricing and contract negotiations; develop business cases for new capabilities (e.g., tokenization, network tokens, APMs, digital wallets, account updater).
  • Establish KPIs and dashboards (authorization rates, decline reasons, chargeback ratios, fraud losses, refund cycle time, settlement timing, uptime, cost per transaction).

Risk, Compliance, and Controls (Healthcare Environment):
  • Partners closely with Information Security efforts to maintain compliance with applicable payment standards and internal controls (e.g., PCI DSS, data protection/privacy requirements, segmentation and secure payment flows).
  • Partner with Information Security and Compliance to implement tokenization, encryption, secure key management, and vendor risk management practices.
  • In partnership with RevCycle, oversee chargeback/dispute processes, fraud mitigation tools, and monitoring controls to reduce losses and operational risk.

Vendor & Stakeholder Management:
  • Manage relationships with acquirers, processors, payment gateways, POS vendors, device providers, and fraud/dispute platforms.
  • Coordinate cross-functional stakeholders (Revenue Cycle, IT, Security, Compliance, Finance, Operations) to ensure successful implementations and adoption.
  • Drive service-level expectations and performance reviews; resolve complex operational issues and ensure accountability.

Projects & Continuous Improvement:
  • Lead enterprise implementations and upgrades (new gateways, device refreshes, e-commerce enhancements, digital wallet rollouts, recurring payment improvements).
  • Standardize and simplify merchant services processes across acquired facilities and newly opened locations.
  • Promote a patient-friendly payment experience while balancing cost, risk, and compliance requirements.

Team Leadership:
  • Manage and develop a team responsible for merchant setup, support, reconciliation, dispute management, and vendor coordination (direct reports and/or matrix resources).
  • Create a culture of customer service, ownership, continuous improvement, and strong controls.
  • Provide training and communications to operational and clinical-site stakeholders regarding payment standards and procedures.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Required
  • Bachelor's degree in Finance, Accounting, Business, Information Systems, or related field (or equivalent experience).
  • 7+ years of progressive experience in merchant services, payment acceptance, treasury operations, revenue cycle payments, or closely related areas.
  • 3+ years of people leadership or program leadership experience (direct and/or matrix management).
  • Deep knowledge of card acceptance ecosystems: acquirer/processor models, interchange/fees, settlement, reconciliation, chargebacks/disputes, and payment gateways.
  • Demonstrated experience leading cross-functional initiatives in complex, multi-site environments.
  • Strong analytical skills; ability to model costs, evaluate contracts, and quantify ROI and operational impact.
  • Excellent communication and stakeholder management skills, including the ability to translate technical payment concepts for non-technical audiences.

Preferred
  • CTP (Certified Treasury Professional), PMP, Lean/Six Sigma, PCI-related training.
  • Experience in healthcare (provider, payer, or health services) and familiarity with patient payment workflows.
  • Experience supporting both U.S. and international payment acceptance (multi-currency, local acquiring, regional payment methods).
  • Working knowledge of PCI DSS requirements and secure payment architecture (tokenization, encryption, P2PE, hosted payment pages).
  • Experience with major payment gateways/processors and EHR/PM/payment integrations.
  • Experience working with AI (Artificial Intelligence) through large language models through AI engines such as Co-Pilot

Salary Range
$120,000 - $180,000
Bon Secours Mercy Health is an equal opportunity employer.
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
  • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
  • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
  • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
  • Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
Department:
SS Finance - Treasury
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

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