ZipRecruiter

Log In

1

Merchant Support Specialist Jobs (NOW HIRING)

Select Bankcard

Merchant Support Speclaist

Lehi, UT · On-site

COMPENSATION AND BENEFITSThe Merchant Support Specialist position offers an annual salary of $42,000. We provide excellent 100% company paid health and dental insurance (for you and your dependents ...

DentalXChange

VIP Support Specialist

$20 - $22/hr

What You'll Bring To the Team As Our Merchant Support Specialist * GED or High School Diploma, college degree (preferred) * Minimum of 1 year of customer service experience in a professional role ...

DentalXChange

VIP Support Specialist

$20 - $22/hr

What You'll Bring To the Team As Our Merchant Support Specialist * GED or High School Diploma, college degree (preferred) * Minimum of 1 year of customer service experience in a professional role ...

next page

Showing results 1-20

All JobsRetail JobsRetail Store JobsMerchant JobsMerchant Support Specialist Jobs

Merchant Support Specialist information

See salary details

$12

$24

$45

How much do merchant support specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for merchant support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a merchant support specialist?

A Merchant Support Specialist is responsible for assisting businesses with their payment processing, transactions, and account-related inquiries. They troubleshoot technical and operational issues, provide guidance on platform usage, and ensure merchants have a seamless experience. This role often requires strong communication, problem-solving skills, and knowledge of e-commerce or payment systems. Specialists may also collaborate with internal teams to escalate and resolve complex issues efficiently.

What are the typical daily responsibilities of a merchant support specialist?

As a Merchant Support Specialist, you will handle daily inquiries from merchants regarding account setup, technical troubleshooting, payment processing, and policy clarification. Your role often involves communicating via phone, email, or live chat to resolve issues quickly, documenting interactions in support systems, and collaborating with internal teams such as technical support or sales for more complex cases. You may also provide guidance on best practices for using the company’s platform or services to help merchants optimize their operations. This position requires balancing multiple requests efficiently while delivering an excellent customer experience.

What are the key skills and qualifications needed to thrive in the merchant support specialist position, and why are they important?

To thrive as a Merchant Support Specialist, you should possess strong customer service abilities, familiarity with payment processing systems, and a background in business administration or a related field. Knowledge of CRM platforms, payment gateways, and basic accounting tools is often required, and certifications in customer support or e-commerce platforms can be advantageous. Excellent communication, problem-solving skills, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies enable efficient resolution of merchant issues, ensure seamless transaction processes, and foster long-term business relationships.

How much does a merchant support specialist get paid?

The average salary for a merchant support specialist typically ranges from $40,000 to $60,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced specialists with technical skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.
More about Merchant Support Specialist jobs

What are the most commonly searched types of Merchant Support Specialist jobs?

The most popular types of Merchant Support Specialist jobs are:

What job categories do people searching Merchant Support Specialist jobs look for?

The top searched job categories for Merchant Support Specialist jobs are:

Merchant Support Specialist jobs near you
Infographic showing various Merchant Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Merchant Support Speclaist

Select Bankcard

Lehi, UT • On-site

Full-time

Medical, Dental, PTO

Posted 13 days ago

Key responsibilities

  • Respond to inbound phone calls and emails from merchants, sales agents, and internal departments.

  • Provide support by taking ownership of merchant questions and issues through resolution.

  • Assist with account setup, funding questions, transaction review, and basic terminal troubleshooting.

Job description

SUMMARYAt Select Bankcard, we work every day to build trusting relationships with our merchants, partners, and employees. We’re a full-service payment technology provider in Lehi, UT, and we’re growing! In the Merchant Support position, we are looking for a motivated, customer-focused professional to join our team and grow with us.  This job is full time and onsite in Lehi, UT. WHY WORK AT SELECT BANKCARD?Select Bankcard cares about our employees.  You can see this in our industry-leading benefits, including 100% paid health and dental insurance; you can hear about it in our Glassdoor Reviews. We’ve been in this business for over a decade, and a big factor in our success has been the relationships we have with our team members. We know that you have a life outside of work, and we do everything we can to support it. You’ll have the opportunity to expand your skill set and directly impact the company. Plus, we’re growing rapidly, and there are lots of opportunities for growth here!  WHAT IS MERCHANT SERVICES?Basically, Select Bankcard helps businesses process payments, including credit cards, debit cards, ACH, and gift cards. From start to finish, we do everything to facilitate our merchant’s payment processing capabilities, from processing their applications, setting up their account, supplying them with equipment to process transactions, performing account changes, troubleshooting product issues, maintaining risk, and handling disputes. We provide innovative systems and technologies while utilizing cutting-edge business practices and strategies to simplify and improve the lives of our customers. COMPENSATION AND BENEFITSThe Merchant Support Specialist position offers an annual salary of $42,000. We provide excellent 100% company paid health and dental insurance (for you and your dependents) with monthly employer contributions to an HSA, paid holidays, competitive paid time off, paid parental leave, an onsite gym, and monthly massages. Plus, our offices are great! Everyone has private offices and we have a fully stocked break room, arcade games, a golf simulator, ping pong tables, a pickleball court, and soda machines in office. We also get together for several company-paid events per year.THE JOBThe Merchant Support Specialist serves as the first point of contact for our merchants and is responsible for providing a high level of personalized, white-glove support. This role focuses on helping merchants understand their accounts, resolve day-to-day questions, and feel confident using their payment processing services.
This is a full-time, in-office position in our Lehi Utah office, Monday through Friday from 9:30 AM–6:30 PM. Merchant Support Specialists spend a significant portion of their day assisting merchants by phone and email and are expected to take ownership of requests through resolution.RESPONSIBILITIES
  • Respond to inbound phone calls and emails from merchants, sales agents, and internal departments
  • Provide white-glove support by taking ownership of merchant questions and issues through resolution
  • Educate merchants on account functionality, payment processing, transaction types, and equipment use
  • Assist with funding questions, batch activity, deposit reconciliation, and other account-related inquiries
  • Review merchant processing statements and help merchants understand fees, transactions, and account activity
  • Provide basic terminal troubleshooting and assist with common processing issues
  • Assist with basic underwriting questions and outstanding account requirements
  • Set up approved merchant accounts and coordinate account activation
  • Program and deploy payment processing equipment as needed
  • Coordinate with Risk, Underwriting, Technical Support, and other internal departments when additional assistance is needed
  • Translate payment-processing information into clear, easy-to-understand explanations for merchants
  • Document merchant interactions and maintain accurate account notes
  • Create and maintain knowledge-base articles and departmental procedures
  • Support additional Merchant Support projects and initiatives as needed
QUALIFICATIONS
  • One year of customer service or support experience preferred
  • Strong verbal and written communication skills
  • Comfortable assisting customers over the phone and through email
  • Strong problem-solving and organizational skills
  • Ability to learn new systems, processes, and payment-processing terminology
  • Detail-oriented with a strong sense of ownership and follow-through
  • Ability to work well in a fast-paced, team-oriented environment
  • Basic computer proficiency
  • Merchant services, banking, or technical support experience is a plus, but not required

Powered by JazzHR

w2y0Ia8TcF