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Merchant Support Specialist Jobs (NOW HIRING)

DentalXChange

Merchant Support Specialist, PayConnect

$24 - $27/hr

Merchant Support Specialist Position Summary The Merchant Support Specialist is responsible for managing, processing, and maintaining the merchant onboarding process. The individual in this position ...

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How much do merchant support specialist jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for merchant support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a Merchant Support Specialist job?

A Merchant Support Specialist is responsible for assisting businesses with their payment processing, transactions, and account-related inquiries. They troubleshoot technical and operational issues, provide guidance on platform usage, and ensure merchants have a seamless experience. This role often requires strong communication, problem-solving skills, and knowledge of e-commerce or payment systems. Specialists may also collaborate with internal teams to escalate and resolve complex issues efficiently.

What are the key skills and qualifications needed to thrive in the Merchant Support Specialist position, and why are they important?

To thrive as a Merchant Support Specialist, you should possess strong customer service abilities, familiarity with payment processing systems, and a background in business administration or a related field. Knowledge of CRM platforms, payment gateways, and basic accounting tools is often required, and certifications in customer support or e-commerce platforms can be advantageous. Excellent communication, problem-solving skills, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies enable efficient resolution of merchant issues, ensure seamless transaction processes, and foster long-term business relationships.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executives, specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. Certain high-level positions in finance, technology, and healthcare, especially with bonuses, stock options, or profit sharing, may also reach this income level, often requiring advanced skills, extensive experience, and leadership responsibilities.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, corporate executives, or successful entrepreneurs. These positions often require advanced skills, extensive experience, or significant responsibility, and may involve freelance work, contract projects, or ownership of a business.

What job makes $10,000 a month without a degree?

A Merchant Support Specialist typically does not earn $10,000 a month without specialized experience or skills. High earnings in support roles are uncommon; most roles with such income levels are in sales, entrepreneurship, or specialized technical fields that may require experience, certifications, or advanced skills rather than formal degrees.

What are the typical daily responsibilities of a Merchant Support Specialist?

As a Merchant Support Specialist, you will handle daily inquiries from merchants regarding account setup, technical troubleshooting, payment processing, and policy clarification. Your role often involves communicating via phone, email, or live chat to resolve issues quickly, documenting interactions in support systems, and collaborating with internal teams such as technical support or sales for more complex cases. You may also provide guidance on best practices for using the company’s platform or services to help merchants optimize their operations. This position requires balancing multiple requests efficiently while delivering an excellent customer experience.

What is a merchant support specialist job description?

A merchant support specialist assists merchants with technical issues, account management, and payment processing inquiries. They often use customer service skills, troubleshooting tools, and product knowledge to resolve problems efficiently and ensure smooth transactions for clients.
More about Merchant Support Specialist jobs
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Merchant Support Specialist jobs near you
Infographic showing various Merchant Support Specialist job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $51,399 per year, or $24.7 per hour.
Merchant Support Specialist, PayConnect

Merchant Support Specialist, PayConnect

DentalXChange

Remote

$24 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Merchant Support Specialist Position Summary
The Merchant Support Specialist is responsible for managing, processing, and maintaining the merchant onboarding process. The individual in this position plays a pivotal role in ensuring a seamless and efficient onboarding experience. The Merchant Support Specialist works closely with the sales team to ensure clients are onboarded accurately and in a timely manner. The role involves conducting due diligence to verify merchants and to ensure the accuracy of the information provided. The individual also plays a key role in customer service and answers support calls and emails. The Merchant Support Specialist must have a deep understanding and knowledge of the payment industry, merchant pricing models, client needs, and of the PayConnect product in general. Key responsibilities include but are not limited to supporting phone calls for merchants, boarding applications, training, and installations.
Why does this role matter?
The Merchant Support Specialist is an essential important role for our merchant clients to ensure a seamless and efficient payment solutions that offer a primary link between a payment platform and the merchants. This role is the first line of defense for post-sales escalations ensuring merchants, and internal teams receive exceptional support from technical support, onboarding accounts, resolving payment disputes, payment failures we support the entire merchant process by providing a high-level client satisfaction overall efficiency.
What impact will the new hire have in their first 6 months?
Within the first six months the new hire will play an important role key within the Merchant Support Department, they will strengthen communication between sales and merchants, they will help tighten onboarding accuracy, help stabilize processes by reducing delays, faster resolutions, follow-up consistency, so the entire onboarding cycle becomes smoother and increase merchant satisfaction.
What's the growth trajectory for this position?
This role opens real room to grow inside PayConnect. As you build sharper knowledge of our systems and workflows, you can step in more responsibilities including coaching teammates, running training sessions and helping shape how the team operates. Strong performers here put themselves in a clear position to move into higher roles across PayConnect overtime.
What You'll Be Doing As Our Merchant Support Specialist
  • Manage the end-to-end onboarding process for new credit card applications from dentists, ensuring a smooth and efficient experience.
  • Communicate effectively with the sales team, providing timely responses and guidance on onboarding questions and requirements.
  • Answer support calls and emails from clients, addressing their inquiries and concerns related to the onboarding process.
  • Collaborate with cross-functional teams, such as sales, customer support, and technical teams, to ensure a seamless onboarding experience for dentists.
  • Continuously improve onboarding systems and processes, identifying areas for optimization and implementing solutions to enhance efficiency and customer satisfaction.
  • Conduct training sessions and provide guidance to dental office staff on how to effectively use credit card solutions and navigate the onboarding process.
  • Stay up to date with industry trends and regulations related to credit card solutions for dentists, ensuring compliance and providing accurate information to clients.
  • Maintain accurate and detailed records of all onboarding activities, ensuring data integrity and accessibility for future reference and reporting.
  • Collaborate with the product team to provide feedback and insights from the onboarding process, contributing to the enhancement of our credit card solutions.
  • Assist with special projects and initiatives related to onboarding, such as developing educational materials, creating onboarding documentation, and participating in process improvement initiatives.
  • Consistently meet company and department policies and expectations including those surrounding attendance.
  • Live DentalXChange's company values: Actively Care, Try Hard, Be Humble, and Feedback in a Gift.
  • Other duties as assigned.

What You'll Bring To the Team As Our Merchant Support Specialist
  • GED or High School Diploma
  • College Degree (preferred)
  • Ability to apply broad product knowledge and sales skills.
  • Capable of copywriting materials.
  • Ability to coordinate the work of others.
  • Strong verbal and written communication and interpersonal skills.
  • Proficient in all MS Office applications and use of the internet.
  • Ability to successfully multitask with accuracy in a fast-paced environment.
  • Working knowledge of technical and procedural aspects and functions.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Pay range is $24.00 to $27.00 per hour DOE
What We Offer
  • Challenging and rewarding career opportunities with room for growth as we grow!
  • Medical, dental, and vision benefits - eligible first of the month after start date
  • Unlimited PTO
  • Paid time off for sick, jury duty, bereavement
  • 10 company paid holidays
  • 401k with company match
  • Health Advocate
  • Healthcare and dependent care flexible spending accounts
  • Friendly co-workers and a positive culture!

EDI Health Group dba DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants' personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy.
DentalXChange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. The more inclusive we are, the better our work will be.

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