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Merchant Support Specialist Jobs (NOW HIRING)

Furniture Mall

Store Support Specialist

Lees Summit, MO · On-site

$15 - $17/hr

Store Support Specialist Reports to: Dock Manager Purpose of Position : The Store Support ... Assists the Visual Merchandiser with moving/arranging product on showroom floor. Responsible for ...

First State Community Bank

MO

Business Support Specialist Make a Positive Impact The Business Support Specialist plays a critical ... Merchant Services, Commercial and Consumer Credit Cards, ACH, Wire Transfer Services, Remote ...

VEHLO

Customer Support Specialist

Tulsa, OK · On-site

$16.75/hr

This role also partners closely with internal teams such as Technical Support, Risk, Product, and Sales to ensure merchants receive timely and accurate resolutions. Customer Support Specialists help ...

360 Payments

Customer Support Specialist

Tulsa, OK · On-site

$16.75/hr

This role also partners closely with internal teams such as Technical Support, Risk, Product, and Sales to ensure merchants receive timely and accurate resolutions. Customer Support Specialists help ...

Charlie's Produce

Retail Support Specialist

Seattle, WA · On-site

$22 - $23/hr

In partnership with the sales team, the Retail Sales Support Specialist assists with daily customer ... Instore support/ merchandising * Keeping abreast of new items and market conditions * Meeting all ...

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Merchant Support Specialist information

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How much do merchant support specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for merchant support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a merchant support specialist?

A Merchant Support Specialist is responsible for assisting businesses with their payment processing, transactions, and account-related inquiries. They troubleshoot technical and operational issues, provide guidance on platform usage, and ensure merchants have a seamless experience. This role often requires strong communication, problem-solving skills, and knowledge of e-commerce or payment systems. Specialists may also collaborate with internal teams to escalate and resolve complex issues efficiently.

What are the typical daily responsibilities of a merchant support specialist?

As a Merchant Support Specialist, you will handle daily inquiries from merchants regarding account setup, technical troubleshooting, payment processing, and policy clarification. Your role often involves communicating via phone, email, or live chat to resolve issues quickly, documenting interactions in support systems, and collaborating with internal teams such as technical support or sales for more complex cases. You may also provide guidance on best practices for using the company’s platform or services to help merchants optimize their operations. This position requires balancing multiple requests efficiently while delivering an excellent customer experience.

What are the key skills and qualifications needed to thrive in the merchant support specialist position, and why are they important?

To thrive as a Merchant Support Specialist, you should possess strong customer service abilities, familiarity with payment processing systems, and a background in business administration or a related field. Knowledge of CRM platforms, payment gateways, and basic accounting tools is often required, and certifications in customer support or e-commerce platforms can be advantageous. Excellent communication, problem-solving skills, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies enable efficient resolution of merchant issues, ensure seamless transaction processes, and foster long-term business relationships.

How much does a merchant support specialist get paid?

The average salary for a merchant support specialist typically ranges from $40,000 to $60,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced specialists with technical skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.
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Merchant Support Specialist jobs near you
Infographic showing various Merchant Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Retail Inventory Support Specialist

Road Runner Sports

Laguna Hills, CA • On-site

$17/hr

Part-time

Medical, Dental, Retirement

Posted 15 days ago

Road Runner Sports rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Maximize your earning potential as a Retail Inventory Support Specialist and make $17.00 an hour!

Imagine walking into a store and being greeted by high fives, smiles, a wall of shoes, and positive energy! The sales floor becomes a place where you get to shine! You’re an essential part of the merchandise management team. Work to review and receive merchandise shipments, manage store inventory accuracy, and maintain all inventory documentation.

You’ll be given the tools and training to make you as successful as you want to be! You’ll be measured by your level of accuracy, ability to assist in maintaining high visual standards in the store, and by your reliability to be on time and ready to rock on all your shifts.

About us

  • Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
  • Founded in a San Diego garage over 41 years ago.
  • Road Runner Sports has 52 stores across the country, and we are growing!
  • Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

Your Responsibilities

  • Bring a minimum of 1-year experience in inventory or merchandise support
  • Continually improve processes and streamline merchandise transfers.
  • Be reliable and have flexible schedule availability which may include a combination of days, evenings, holidays, and must be available on weekends.
  • Receive replenishment, process, unpack, and organize shipments, and manage all special merchandise requests.
  • Perform regular cycle counts and provide reports to your manager on results.
  • Assist on the sales floor by greeting customers and answering phones as needed.
  • Work with multiple departments to process merchandise returns and acknowledge receipt of shipments.
  • Communicate with the fulfillment center any discrepancies or quality issues discovered during both the receiving and auditing of merchandise

Your Rewards

  • Earn solid base pay plus incentive!
  • Make new friends and work as a team!
  • Take pride in our products (shoes, socks, insoles, apparel, and accessories!)
  • Take advantage of DISCOUNTS on all your favorite brands! How can you suggest the latest footwear, if you don’t have a pair yourself?
  • Sick time, Medical, Dental, 401 K options and much more!!!!

After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws.

We’re committed to protecting your privacy rights. We collect personal information from you, including personally identifying information, professional or employment-related information, and educational information. The purpose of this collection is to assist in evaluating your application for employment.

To ensure your application is received as timely as possible, we encourage you to apply directly onto our Road Runner Sports Career page.


As you apply directly on our site, we will be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position.

Road Runner Sports is committed to a diverse and inclusive workplace. Road Runner Sports is an e-verify organization and an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


USD $17.00/Hr.

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