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Merchant Support Speclaist

Lehi, UT · On-site

COMPENSATION AND BENEFITSThe Merchant Support Specialist position offers an annual salary of $42,000. We provide excellent 100% company paid health and dental insurance (for you and your dependents ...

DentalXChange

VIP Support Specialist

$20 - $22/hr

What You'll Bring To the Team As Our Merchant Support Specialist * GED or High School Diploma, college degree (preferred) * Minimum of 1 year of customer service experience in a professional role ...

DentalXChange

VIP Support Specialist

$20 - $22/hr

What You'll Bring To the Team As Our Merchant Support Specialist * GED or High School Diploma, college degree (preferred) * Minimum of 1 year of customer service experience in a professional role ...

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As of Sep 4, 2026, the average hourly pay for hourly merchant support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

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Hourly Merchant Support Specialist jobs near you
Infographic showing various Hourly Merchant Support Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 50% Full Time, 44% Part Time, 2% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Onsite Merchant Support Specialist

ShipBob, Inc.

Iron Mountain, MI • On-site

Full-time

Medical, Life, Retirement

Posted 21 hours ago

Posted today

ShipBob rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Location: LTN-2 Iron Mountain Unit 2, Symmetry Way, Pytchley, Kettering, NN14 1FQ

Role Description: 

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests.At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. 

What you'll do: 

  • Run daily cycle counting and inventory control processes according to written SOP's utilizing partner resources.  
  • Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. 
  • Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. 
  • Determine root cause of inventory adjustments and lead efforts to correct. 
  • Perform audits or other actions requested by merchants within the site. 
  • Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. 
  • Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. 
  • Communicate updates and relay important operational information about merchants directly to OSS Area Manager. 
  • Present weekly performance reports during business review with leaders from partner fulfillment center. 
  • Comply with all food safety and compliance policies and regulations. 
  • This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   
  • Other duties/responsibilities as necessary. 

What you'll bring to the table: 

  • 2+ years of experience with ICQA processes in a 3PL or warehousing environment. 
  • Ability to speak, read, and write fluently in English. 
  • Proficiency with Warehouse Management System software. 
  • Experience using an RF Scanner preferred. 
  • Demonstrated ability to work independently without direct supervision on-site. 
  • Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. 
  • Excellent time-management and prioritization skills. 
  • Excellent attention to detail. 
  • Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. 
  • Comfortable in a fast-paced and highly adaptive environment. 
  • Ability to lift 50 lbs. without any health limitations. 
  • Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs. 
  • Able to bend, stoop, reach above, and push/pull frequently. 

Perks & Benefits: 

  • Medical and Wellness Benefits 
  • Life Assurance 
  • Income Protection 
  • Pension Scheme 
  • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-AS1

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