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Merchant Support Specialist Jobs (NOW HIRING)

Hana Group

Culinary Support Specialist

Orlando, FL · On-site

$75K - $85K/yr

Job Type Full-time Description Culinary Support Specialist Summary The Culinary Support Specialist ... Support store teams in executing production, food safety, merchandising, and readiness standards

Hana Group

Culinary Support Specialist

Charlotte, NC · On-site

$75K - $85K/yr

Job Type Full-time Description Culinary Support Specialist Summary The Culinary Support Specialist ... Support store teams in executing production, food safety, merchandising, and readiness standards

Hana Group

Culinary Support Specialist

Charlotte, NC · On-site

$75K - $85K/yr

Culinary Support Specialist Summary The Culinary Support Specialist provides hands-on field support ... Support store teams in executing production, food safety, merchandising, and readiness standards

Hana Group

Culinary Support Specialist

Orlando, FL · On-site

$75K - $85K/yr

Culinary Support Specialist Summary The Culinary Support Specialist provides hands-on field support ... Support store teams in executing production, food safety, merchandising, and readiness standards

Hana Brands

Culinary Support Specialist

Orlando, FL · On-site

$75K - $85K/yr

Description Culinary Support Specialist Summary The Culinary Support Specialist provides hands-on ... Support store teams in executing production, food safety, merchandising, and readiness standards

Hana Brands

Culinary Support Specialist

Charlotte, NC

$75K - $85K/yr

Description Culinary Support Specialist Summary The Culinary Support Specialist provides hands-on ... Support store teams in executing production, food safety, merchandising, and readiness standards

Team Modern

Sales Support Specialist

KY · Remote

$23 - $31.25/hr

Convenience Store Sales Support Specialist Field-Based Remote | Eastern Kentucky Applicants must ... This role sets and resets merchandise, executes planograms, updates tags, monitors inventory ...

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Merchant Support Specialist information

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How much do merchant support specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for merchant support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a merchant support specialist?

A Merchant Support Specialist is responsible for assisting businesses with their payment processing, transactions, and account-related inquiries. They troubleshoot technical and operational issues, provide guidance on platform usage, and ensure merchants have a seamless experience. This role often requires strong communication, problem-solving skills, and knowledge of e-commerce or payment systems. Specialists may also collaborate with internal teams to escalate and resolve complex issues efficiently.

What are the typical daily responsibilities of a merchant support specialist?

As a Merchant Support Specialist, you will handle daily inquiries from merchants regarding account setup, technical troubleshooting, payment processing, and policy clarification. Your role often involves communicating via phone, email, or live chat to resolve issues quickly, documenting interactions in support systems, and collaborating with internal teams such as technical support or sales for more complex cases. You may also provide guidance on best practices for using the company’s platform or services to help merchants optimize their operations. This position requires balancing multiple requests efficiently while delivering an excellent customer experience.

What are the key skills and qualifications needed to thrive in the merchant support specialist position, and why are they important?

To thrive as a Merchant Support Specialist, you should possess strong customer service abilities, familiarity with payment processing systems, and a background in business administration or a related field. Knowledge of CRM platforms, payment gateways, and basic accounting tools is often required, and certifications in customer support or e-commerce platforms can be advantageous. Excellent communication, problem-solving skills, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies enable efficient resolution of merchant issues, ensure seamless transaction processes, and foster long-term business relationships.

How much does a merchant support specialist get paid?

The average salary for a merchant support specialist typically ranges from $40,000 to $60,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced specialists with technical skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.
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Merchant Support Specialist jobs near you
Infographic showing various Merchant Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Treasury Support Specialist

WaterStone Bank

Waukesha, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

The purpose of the Treasury Support Specialist:
Under direct supervision of the Chief Retail Officer, this position is responsible for providing support, sales and service to business banking customers. The Treasury Support Specialist will serve as the main contact for customer inquiries regarding cash management needs. The Specialist will service existing customers, offer product and service solutions, offer operational support. The Specialist will have the ability to demonstrate consistency in leveraging the conversation model, effectively utilize the Financial Needs Analysis, submit quality (number and quantity) referrals, meet or exceed incentive thresholds, as well as customer and job expectations.
What you'll be doing in the Treasury Support Specialist position:
  • Offer bank products to existing customers and/or prospects using the established sales process while maintaining sales and procedural proficiency in all services. Accurately open, maintain, and close deposit accounts and services.
  • Support and Process client requests including but not limited to; wires, funds transfers, administrator changes, line changes, etc.
  • Identify, expand (cross-sell) and deepen customer relationships by profiling customers to recommend appropriate products and services that meet customer needs. Make referrals to other appropriate lines of business including Residential Lending, Business Banking, Commercial Real Estate, WIS and Merchant Services) to meet customer needs
  • Engage in reactive sales and cross-sell activities, including service-related activities, making outbound onboarding and campaign calls and timely customer follow-up. Answer customer questions and resolve related account issues, including phone and in-person.
  • Maintain knowledge of WSB's core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
  • Perform other duties as assigned.

What you bring to WaterStone Bank...
Experience
Required: 1 year of sales and/or customer service experience and completion of Banker Certification within 6-8 months
Preferred: 2 - 4 years of sales and customer service experience in a sales and goals-based environment, with a strong emphasis on customer service
Education
Required: High School Diploma or general education degree (GED)
Preferred: Associate's Degree business or related field
Working conditions
Additionally, an individual must be flexible in work schedule and have the ability to travel between office locations if warranted and provide proof of insurance.
Perks and Benefits of the working at WaterStone Bank:
  • Outstanding Medical, Dental, and Vision Insurance
  • 401(k) matching
  • Employee Stock Ownership Plan
  • Paid Time off
  • Paid Holidays
  • Flexible Spending Account
  • Pet Insurance
  • And so much more!

Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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